to read complaints and reviews, or file yours.Arçelik Yaz Ortasında Arızalanan Klima Ve Uzun Bekleme Süresi
Klima 7 Haziran 2024'ten beri çalışmıyor. Arçelik, servis talebine yanıt vermiyor. Tek uygun tarih 20 Ağustos 2024. Yazın önemli olan bir hizmet için bu kadar beklenir mi? Arçelik personeli geldi ve klimanın garanti kapsamında olduğunu ve yedek parça sipariş edileceğini doğruladı. 7 Haziran 2024'ten beri bekliyoruz. Lütfen yardım edin.
Gelişme
Ve purchased 3 klima’s from Arçelik in August 2023. After 2 weeks of installation One of the A/C stopped working. Ve called the Arçelik support team to help in fixing it since it was under warranty. Ve had to wait for 2 months to GET the motherboard replaced after many complaints and long days of waiting. The A/C displayed a CH05 error code. This summer in June ve started using the A/C and the second One stopped working and displayed the same error message: CH05. Ve have been waiting for the service team to do their job and replace the motherboard since June 17 with no luck. Ve received many calls from the Arçelik team in response to our complaints and they promise to replace the damaged parts since it is still under warranty. Summer is almost over and the klima is not working. I worry about the Future and the coming summer season. Arçelik sells klima to be used during
Sevgili müşterimiz , Öncelikle Firmamıza gösterdiğiniz ilgiye teşekkür ederiz. Şikayetiniz bizlere ulaştı. Sizinle en kısa sürede iletişime geçeceğiz. Ürün ve hizmetlerimizle ilgili her türlü bilgi, öneri, görüş ve çözüm taleplerinizi öncelikle bizlere iletmenizi rica ederiz. Arçelik ailesi olarak sağlık ve mutluluk dolu günler dileriz. 7/24 yanınızdayız, mutluluğunuz için buradayız. Arçelik Müşteri İletişim Merkezi
Thank you for the reply. I’m still waiting for an action from Arçelik to solve this problem.
Ve purchased 3 klima’s from Arçelik in August 2023. After 2 weeks of installation One of the A/C stopped working. Ve called the Arçelik support team to help in fixing it since it was under warranty. Ve had to wait for 2 months to GET the motherboard replaced after many complaints and long days of waiting. The A/C displayed a CH05 error code. This summer in June ve started using the A/C and the second One stopped working and displayed the same error message: CH05. Ve have been waiting for the service team to do their job and replace the motherboard since June 17 with no luck. Ve received many calls from the Arçelik team in response to our complaints and they promise to replace the damaged parts since it is still under warranty. Summer is almost over and the klima is not working. I worry about the Future and the coming summer season. Arçelik sells klima to be used during winter not in the summer.
Ve request an appointment and they specify a day and time after a week or more when the day comes they do not Show up. When ve contact the customer service they say our request has been cancelled. This happened three times in the past three weeks. They cancel our request without fixing our problem. Our delima continues with Arçelik.
