I purchased a Tefal X10 Clean vacuum cleaner from the MediaMarkt 212 AVM Istanbul store on December 21, 2025. Since the ...day I bought it, I have been completely dissatisfied with the product. Considering its price, the vacuum has been a major disappointment in terms of both performance and overall us
I purchased a Galaxy Baby Plus brand baby stroller from Ebebek Eyüp Park AVM store on 10.11.2024 for ₺11,999. From the f...irst month of use, various problems began with the stroller and our experience has unfortunately turned into a constant grievance instead of comfort and safety. In the first months
I am writing to share an unpleasant experience I had at the Bershka store located in Bursa Korupark AVM on June 4, 2026.... Following a previous return transaction, I was provided with a paper-format gift card by Bershka. When I visited the store, I informed the cashier that I had this gift card and w
Approximately 8 months ago, we purchased an Electrolux washing machine from the Media Markt store located in Mersin Foru...m AVM, paying a total of ₺52,848.00 including a 1+3 year insurance. We are a family with two small children, aged 8 and 1.5, and as can be expected, our laundry needs are quite hig
On June 2, 2026, I visited the Stradivarius Meydan AVM store to return a Gathered Texture T-Shirt that I had purchased o...n May 21, 2026. The reason for the return was that the item was defective. Although I had only tried the product on at home and had never actually worn it, the store manager, A***
I purchased two pairs of Nike P-6000 shoes from Barçın Spor at Meydan AVM in Türkiye on January 15, 2026, and paid a tot...al of ₺12,199.80. Because I work full-time and use separate work shoes during working hours, I did not use the Nike shoes regularly. In total, I wore them for less than one and a h
I am writing to express my dissatisfaction with the treatment I received at the Bershka Bursa Sur Yapı AVM store during ...a simple size exchange. On June 3, 2026, at approximately 4:38 PM, I visited the store to exchange a black basic T-shirt that I had purchased on May 20, 2026, for ₺350. At the tim
I purchased a pair of Skechers women’s sports shoes, model 13087 BKRG, size 7.5, from the SuperStep store in Samsun Yeşi...lyurt AVM on 10.02.2026. Approximately 2.5 months after purchase, a serious problem occurred in the heel area of the shoe. The hard object inside the lining of the heel created an
I purchased a Greece Islands Costa Fortuna cruise tour from ETS Tur for the dates 24–31 May under reservation number 338...56021. During the sales process at the ETS Tur branch in Istanbul Capacity AVM, we clearly stated to the sales representative in a face‑to‑face meeting that we regularly enter and
I bought a black wool Pierre Cardin coat with a scarf detail from the Canpark AVM store. Although I used it for a very s...hort period, the coat started to pill and become fuzzy within a maximum of 2 months, which I do not find acceptable for a product of this brand and price level. Due to this problem
On 14 May 2026, I purchased a t-shirt from the U.S. Polo Assn store in Marmara Forum AVM. There was a 30+20 discount cam...paign on the product, but this discount was not applied to my purchase at the checkout. When I asked the cashier about it, I was told that “the system automatically applies the dis
On 10.05.2026 at around 22:30, I bought a hamburger from the Burger King branch in Rings AVM. When I got to my car and c...ontinued on my way, I realized that the hamburger was served cold. Since I had already left the store and was in traffic, I could not go back and report the situation to the staff.
I purchased a pair of Adidas Predator football cleats from your store located in Adıyaman AVM. Only one week after purch...asing the product, the material around the lace holes tore during a football match. I returned the cleats to the store where I bought them, and on April 13, 2026, the product was
About one month ago, I purchased a Bosch TCG3323 toaster machine from the Bosch store in Gebze Center AVM. When I used i...t for the first time today to make toast, I realized that there is no locking feature on the lid and the upper cover remains in the air during use. Because the lid does not lock an
I bought a pair of Puma sneakers from Trabzon Cevahir AVM approximately 1 year ago and paid ₺2,600. After about 6 months... of normal use, the shoes started to open from the sides and there was peeling on the upper and side parts. I took the product for inspection twice, but both times I was told that
On February 12, 2026, I purchased an Ecovacs Deebot X8 Pro Omni robot vacuum cleaner from the MediaMarkt store located i...n Kayseri Forum AVM Melikgazi. I paid approximately $1,385 USD for the device after the store staff strongly recommended and repeatedly praised this particular model. Although I u
I purchased a trousseau set from the Karaca store in Balıkesir 10 Burada AVM on 19 April 2026. I am having a serious pro...blem with the return process and I believe my legal right of withdrawal is being delayed. The store staff informed me that they do not accept returns. Afterwards, I contacted Karac
I have been purchasing many different products such as creams and serums from Yves Rocher’s Ümraniye and Meydan AVM bran...ches. In total, I have spent close to ₺10,000 on these products, mostly around August and October, and all purchases are registered in their system under my phone number. After usi
On Sunday, 19 April, I purchased a knit sweater from the Tommy Hilfiger store in Bursa Korupark AVM within the scope of ...a campaign. The price tag of the product was ₺7,699. When the discount was applied at the checkout and I checked the receipt, I noticed that the discount was only 10% instead of th
On 23/12/2025, I purchased a Dyson V16 cordless vacuum cleaner as a brand new, sealed product for ₺43,999.00 from the Dy...son store located in Bursa Korupark AVM. When I brought the product home and unboxed it together with my spouse, we noticed scratches on the body of the device and realised that th
I purchased the Karcher SC3 steam cleaner approximately one year ago from the Vatan Bilgisayar Neomarin AVM branch. Sinc...e the day I bought the product, the steam output was never at a normal level. It always produced weak and inconsistent steam, but at first I assumed this was normal and did not pay
"I was called by customer service. I said I wanted an exchange for the Magnifica Plus with the same name and model that is currently on sale on the DeLonghi website. Even though it is a model with fewer coffee options, I said I accepted it because it is the same model. Since the product code was different, they created a return report instead of an exchange. The company sells a defective product and then, after a few software changes, changes the product code and can now say it's no longer in my possession. They also said that even though they gave me a return report, I could request an exchange from the place I bought it from. Don't they know that an exchange cannot be made for a product that is not in stock with a return report, yet they tell me this? I had thought of this brand as perfect in my eyes, like companies that sell phones or upright vacuums, but I was disappointed."
I bought a De’Longhi Magnifica Plus 320.70.TB coffee machine from the Media... Markt store in İstanbul Metropol AVM. The product broke down when it was o
I purchased a Tefal X-Force Flex 15.60 Pro vacuum cleaner about one year ago from the Tefal store in İzmir Forum Bornova... AVM. Before buying, we explicitly asked in the store whether the device, with its stated 230W suction power, would be strong enough to vacuum our cat’s hair and small grain-like p
I purchased a Lenovo LOQ laptop on April 10, 2026, from the MediaMarkt Ankara Kızılay AVM store in order to install and ...use the Solar Fire v9 program, which my spouse needs for professional purposes. However, despite trying multiple times over several days, we have not been able to install the progr
