I checked into Ontur Hotel in İzmir Konak on January 13, 2026, with a reservation I made through the ETS Tur website. From the moment I entered the hotel, I was exposed to intense drilling and hammering noises due to ongoing renovation work, making it impossible for me to rest or sleep in my room. T...
On the evening of January 11, 2025, I tried to book a suite at Snowdora Palandöken Hotel for our winter break through Etstur’s website. Even though I was logged in with my membership, I saw a member-exclusive price of $2,117 USD on the screen and planned our entire trip around that price. For the ...
I stayed at Cratos Premium Hotel for 3 nights between September 5 and 8, with reservation number 115314649 and room number 1223. Although I booked a full-board stay, even the water we drank on the main beach was charged, and there was a reservation system for the sunbeds. I am not talking about the ...
We trusted the reviews and ETS’s recommendation when booking Q Aventura Park Hotel. However, our experience turned out to be, at best, a total fiasco. From the very moment we checked in, a chain of problems began, and it never stopped throughout our stay. Negative Aspects Room Disaster: The room we ...
"It was a bit late, but thank you for providing a solution."
On August 23, 2025, at 22:35, I made a reservation for Long Beach Hotel through Etstur. However, about 18 hours later, on August 24, 2025, at 15:15, I...
I purchased a tour package from Etstur, which included round-trip flights from the Limak Limra Hotel in Cyprus for August 25-28. However, I later called the customer service representative to change my return flight. This person, who was completely incompetent and misled me, forced me to change both...
On August 4, 2025, we booked a stay as two families through ETS Tur at Sahra Su Holiday Village & SPA, reserving two rooms in total—a bungalow standard room and a main building standard room. Our reservation number is 114283369. We made a total payment of ₺71,000 at the beginning of February. Howeve...
We made a reservation through ETS Tur for ₺60,000 to stay at Palmira Beach Hotel between July 26–28, 2025. We requested to be redirected to a different hotel and did not ask for a refund. However, ETS Tur did not approve our request to switch to another hotel within their network, even though it was...
ETS Tur does not stand behind the service it markets. I booked a reservation through the ETS Tur website for Didim Maril Beach Hotel under the Ultra All-Inclusive concept for the dates July 23–25, 2025. Since we had visited this hotel just a month ago and knew that beach towels were provided as part...
One day before our trip to the hotel we booked through ETS Tur, my wife suddenly fell ill. When we rushed to the doctor, we were told that my pregnant wife was at risk of miscarriage and absolutely could not travel. The doctor provided a detailed medical report, and we submitted it to ETS Tur on the...
My wife booked a vacation package to Cyprus through Etstur just 3–4 days ago, and there’s still nearly a month left before the trip. We paid extra for a money-back guarantee at the time of booking, and the package cost over ₺160,000. However, we found the exact same hotel, dates, and conditions offe...
We had purchased a holiday package from ETS Tur in December. Just one day before our vacation, they called us to demand an additional payment, which caused us serious problems. They claimed that the price visible at the time would now be charged instead of what we had already paid, and asked us to p...
I booked a hotel through ETS Tur for a solo trip. Since only triple rooms were available, I paid extra and reserved one—even though I was traveling alone. On the morning of check-in, I experienced a sudden vertigo attack while alone on the way to the airport and fainted. I was rushed to the hospital...
I made a reservation through ETS Tur and arrived at the hotel, only to find that none of the promised services were actually provided. I contacted ETS immediately, but they stalled me for 1–2 hours. I shared all the issues I experienced along with photos I took directly with the ETS staff at the hot...
In January, I booked a vacation at a hotel in Kuşadası through ETS Tur and paid with my credit card. When I requested to postpone the reservation by just one week in March, they informed me that the change would be processed based on the hotel’s current prices, requiring me to pay nearly 20% more. D...
My wife and I stayed at the hotel in the deluxe room with a jacuzzi concept for our honeymoon from November 9-11, 2024, for two nights. The standard room price was around ₺8,000, but since it was our honeymoon, we opted for the jacuzzi room, paying over ₺12,000. However, during these three days, we ...
My mother and aunt participated in the Norway Fjords tour with MSC Euribia through Etstur from September 21, 2024, to September 28, 2024. On the last day of the tour, my mother fell ill and needed to be taken to the hospital. Despite her urgent need, they were left entirely on their own without any ...
Hello, we are currently staying at My Ella Bodrum Resort & SPA, which we booked through Etstur for our honeymoon. Our days here have been ruined. There is ongoing work with a digger in the sea, making it extremely dirty. The beach is filthy, and we haven’t been able to swim in the sea since we arriv...
Hello. I made a hotel reservation through Etstur. I made the complete payment and got a confirmation email as well but one day before my booking, I got a call from Etstur that my reservation had been canceled by the hotel. How can this happen? My vacation was spoiled. If Etstur cannot book a room in...
I made a reservation through ETS Tur (reservation number 113844796) at Kars Hotel Kent Ani, but the moment I entered the room, I was horrified. The room was filthy, with bugs on the bed, mosquitoes flying around, and dirty sheets covered in hair. I didn’t even want to open the bathroom door. When I ...
