On 23/12/2025, I purchased a Dyson V16 cordless vacuum cleaner as a brand new, sealed product for ₺43,999.00 from the Dyson store located in Bursa Korupark AVM. When I brought the product home and unboxed it together with my spouse, we noticed scratches on the body of the device and realised that the product was defective from the beginning. On the same day, I contacted Dyson customer service and had a video call, during which the defect was recorded by the company. Although I clearly requested a return at that stage, I was directed not to return the product on the grounds that the defect was allegedly “not preventing use”. During use, I noticed that the vacuum head was scratching the tiles in my home, so the product was sent to the service centre. The service accepted that there was an issue with the head, stated that an operation had been carried out, and sent the product back to me. However, the head of the product that arrived was scratched and again defective. This situation was also recorded during another video call with customer service, and the product was sent to the service centre once more. When the product was sent back again in the ongoing process, this time it was determined that the intermediate connection tube was dented and damaged. This was also recorded together with customer service at the time of delivery. Despite all these records and the fact that the defects emerged and increased while the product was under service process, my request was rejected by simply claiming “user error”. The product has been defective from the very first day, and the defects were not resolved during the service process; on the contrary, they have increased. All stages of this process have been recorded, and in addition, my tiles at home have been scratched due to the product, which is documented with photographs. In light of the above, I request that my Dyson V16 cordless vacuum cleaner be replaced with a flawless product and that Dyson apologise to me for the problems, loss of time and inconvenience caused throughout this entire process.
I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at home, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera...
On September 25, 2025, I purchased a Dyson V15 vacuum cleaner from the Dyson online store for ₺36,000. After receiving and starting to use the product, I noticed that the sealing cap in the dust container was leaking air and that air bubbles were forming around the gasket. I believe such an issue sh...
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
https://www.dyson.com.tr/products/cord-free We chose their website because it was original to avoid buying a fake product, but it turned out worse. I bought the Dyson V15 Detect vacuum cleaner on November 10, 2023. On the first day, the device was found to be faulty and we sent it to the service wit...
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