While using our Dyson V16 Animal Submarine, the connection point where the wand attaches to the dust container broke dur...ing normal use, before the product had even reached its first anniversary. It is unacceptable for a product to sustain this kind of damage after such a short period under ordinary
The dustbin on my Dyson V16 Piston Animal cordless vacuum cleaner broke at the connection point where it attaches to the... other accessories. Since the product is still under warranty, I contacted customer service. We had a video call through a link they sent me via WhatsApp, during which their repres
I am writing to express my disappointment with the service I have received regarding my Dyson V11 vacuum cleaner. I have... only been using this product for three years, and its battery has already stopped working completely. The vacuum cleaner does not respond at all. When I contacted Dyson customer s
I purchased a Dyson Purifier Humidify+Cool Formaldehyde air purifier on 23.05.2024 with the invoice number B012024000420...121 from Dyson Turkey Online. Some time after the purchase, a “Deep Cleaning Cycle” warning started to appear on the device display. Although I carefully followed every step in the
On October 16, 2026, I ordered a Dyson V15™ / V11™ battery (Product Code: 970938-01-TR) from Dyson Türkiye and paid by c...redit card. On October 17, I received an email from Dyson Türkiye stating that my order numbered 910905598626 had been shipped. Since that date, the product has not been delivered
I purchased a Dyson V10 vacuum cleaner, manufactured on November 2, 2024, as a gift for my mother. While the product is ...still under warranty, a part of the main body cracked approximately two weeks ago, at the specific location shown in the attached photograph. I believe this area should not be sus
On October 23, while using my Dyson V16 vacuum cleaner, the plastic part connecting the dust bin to the wand suddenly sn...apped in half, even though the vacuum had not been dropped, struck, scratched, or dented. The fact that this part broke during normal vacuuming was both surprising and extremely di
In 2023, I purchased a Dyson V12 vacuum cleaner from Dyson’s official online store and have been using it in Türkiye wit...h great care and cleanliness for about two and a half years. Despite this careful use, a malfunction occurred in August 2026. When I use the device in boost mode, which is the most
I am using a Dyson V15 Detect Absolute vacuum cleaner, which I purchased in Turkey via a website, and as of 16 October i...t suddenly stopped charging. After fully charging it, I was no longer able to get it to charge or operate properly. I contacted Dyson customer service and had a video call. During
I ordered a Dyson Varyum Clear from Dyson’s official website with order number 910905563964, and according to the inform...ation shared with me the product was handed over to the shipping company Kolay Gelsin with tracking number 227074142 and was supposed to be delivered around 15 October 2026. Despit
I purchased my Dyson V15 Detect Absolute vacuum cleaner on 30 December 2022. The device developed a fault almost exactly... when its warranty expired in January 2025. After several discussions, Dyson sent me a replacement main body free of charge in February 2025. In November 2025, even though the devi
I purchased my Dyson Airwrap on 09.04.2024 for ₺19,999. After approximately 2.5 years of use, the device developed a fau...lt without any drop, impact or user error. While I am using it, the machine suddenly stops working, and when I contacted the authorized service, they detected a fault in the main b
I have been using my Dyson vacuum cleaner for almost five years in Edremit, Balıkesir, Türkiye. Today, while vacuuming u...nder normal home conditions, the pneumatic musclehead floor brush suddenly broke. I believe this happened because the part is not durable enough to meet the expected performance an
I live in Istanbul and I am using a Dyson V8 Absolute vacuum cleaner. The charger of my device no longer works and I hav...e been trying to obtain a replacement charger for about a month, but I cannot reach any result. The spare parts for the product are supplied through Dyson’s official website, but e
I purchased a Dyson V12 Submarine vacuum cleaner on 30 August 2026 from the Dyson store in İstinyePark, İzmir. During th...e very first use of the device, in less than 10 minutes, the lower part of the main cleaner head separated from the section that connects to the wand. I did not hit the vacuum clea
I purchased a Dyson Gen5 Detect Absolute vacuum cleaner from the Dyson Turkey website. About five months after purchasin...g the product, deformation began on the vacuum head, the seal in the motor section started to wear out, the battery power decreased noticeably and the HEPA filter lost performance.
"They completely renewed the device. Thank you."
I left my Dyson V15 Detect vacuum cleaner at your Dyson service center in Ankara Kentpark for repairs. For approximately... a week, I repeatedly had to wait because the payment link you were supposed to send me never arrived. It finally came through only after numerous attempts. However, I was then una
I purchased a Dyson V15s Detect Submarine from MediaMarkt on 18.09.2026. From the very beginning, the product was defect...ive, as the wet cleaning head was not working properly. I contacted Dyson and, as instructed by customer service, I sent the product to the authorized service. When the product was
In March 2026, I purchased a Dyson V16 Piston Animal Submarine vacuum cleaner for 50,000 TL from the Dyson store in Gazi...emir Optimum, Turkey. After using the device only twice, it began displaying an “airway blocked” warning. Even though I cleaned the dust bin and suction points, the problem persist
I am using a Dyson V8 stick vacuum and for the last 6 months I have been having a serious problem with its performance. ...When I switch the device to Max mode, it shuts down by itself within about 1 minute. Because of this, I cannot use the product with the power level I need and I cannot benefit from
I purchased a Dyson CY26 vacuum cleaner with the serial number WP4-EU-THA1452A on 28.11.2024 from Hepsiburada (Dyson sel...ler). The product is still under warranty. Within the warranty period, the vacuum was sent to service three times in a row due to the same problems of loss of suction power and the
"Dyson Customer Service called and said they needed to see the serial number via video. It was the company's requirement. I showed the serial number via video. They shipped the brush after sending it by courier. Thank you."
From MediaMarkt I purchased a Dyson V12 Detect Slim vacuum cleaner. In August, the extended warranty period expired, and... shortly after that an internal break occurred at the tip of the handle tube. The product was always used carefully at home and has never been subjected to impact, falling or impro
Dyson (US) is the United States division of the global technology company Dyson, with headquarters located in Chicago, Illinois. The company distributes and retails consumer appliances and personal electronics through its online store, brand demo stores, and retail partners.
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