1
Delonghi Plus Coffee Machine Turns On and Off by Itself
July 11 2:04 AM17
Delonghi
Delonghi
Complaints
20 complaints
1
De’Longhi EC9255.M Warranty Rejected Over Unproven Power Surge
June 5 12:58 PM2
In November, I purchased a De’Longhi La Specialista Arte Evo EC9255.M espresso machine from Beymen for my summer house. ...The machine was only used a few times. When I returned in May, it was working perfectly. It was always plugged into a grounded, surge‑protected power strip that also powers a micro
4
Resolved
DeLonghi Magnifica Plus Broken In Six Months
April 29 5:23 PM18
"I was called by customer service. I said I wanted an exchange for the Magnifica Plus with the same name and model that is currently on sale on the DeLonghi website. Even though it is a model with fewer coffee options, I said I accepted it because it is the same model. Since the product code was different, they created a return report instead of an exchange. The company sells a defective product and then, after a few software changes, changes the product code and can now say it's no longer in my possession. They also said that even though they gave me a return report, I could request an exchange from the place I bought it from. Don't they know that an exchange cannot be made for a product that is not in stock with a return report, yet they tell me this? I had thought of this brand as perfect in my eyes, like companies that sell phones or upright vacuums, but I was disappointed."
I bought a De’Longhi Magnifica Plus 320.70.TB coffee machine from the Media... Markt store in İstanbul Metropol AVM. The product broke down when it was o
1
DeLonghi CGH900 Defective On First Use - Warranty Refused
April 3 4:04 PM15
I am reporting a defective De'Longhi CGH 900 toaster machine sold in Türkiye. The product failed on first use by trippin...g the electrical circuit breaker, which clearly indicates a defect from the outset. The device was taken to an authorized service center in Türkiye, but warranty service was refuse
1
De’Longhi Fails to Ship Order Within Promised 2 Business Days
February 18 12:04 PM40
On February 10, 2026, I purchased a coffee machine from De’Longhi’s official website under order number TS100217796. Alt...hough the website clearly stated that the product would be shipped within two business days, as of the fifth day, my order had still not been shipped. During this time, I contacte
1
De’Longhi Icona Vintage Stops Working, Seller Fails to Refund
February 9 4:11 PM16
I purchased a De’Longhi Icona Vintage appliance from a website, and on February 6, 2025, the product began experiencing ...problems and did not function as expected. Because of this defect, I contacted the relevant seller and explained the issue in detail. Customer service informed me that my payment w
1
De’Longhi Grinder Failed After 3 Months — Warranty Denied Without Proof
January 28 11:40 AM28
On September 26, 2025, I purchased a fully automatic coffee machine — De’Longhi ECAM290.61.SB3, product code 42000184, s...erial number 41632 — from BİM. I have the e-Archive invoice numbered AE02025004304097 as the proof of purchase. I used the machine normally and according to the user manual. About
De’Longhi Coffee Machine Replacement Unit Leaks on Day One
December 20, 2025 1:33 AM25
About 7–8 months ago, I purchased a De’Longhi ECAM 320.70 TB series coffee machine from MediaMarkt. At the time, I paid ...$750, and today the same product sells for around $1,030. I specifically chose De’Longhi because I believed it was a high-quality brand, and we stretched our budget to invest in th
5
Resolved
Delonghi Magnifica Plus Ecam 320.70.TB Faulty After Five Months Of Use
November 3, 2025 5:18 PM171
1
Delonghi Magnifica Evo Next Gave an Error Just After a Few Uses
May 20, 2025 10:12 AM157
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an er...ror after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo
Delonghi Magnifica Plus Turns Off and On by Itself - They Refuse to Replace It
March 18, 2025 2:29 PM289
I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. Th...e authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part
Delonghi Magnifica Evo II Coffee Maker Service Complaint
April 25, 2024 7:44 AM164
In 2023, I bought the Delonghi Magnifica Evo II coffee maker. After approximately one year, the coffee grounds disposal ...unit stopped working. It's been about 2 months now, and I'm still patiently waiting for Delonghi to locate a service provider for me. Putting the repair process aside, they haven't
1
My Experience with Delonghi's Customer Service
March 16, 2024 1:01 PM100
The motor of my Braun blender stopped working just before the warranty ran out. After reaching out to De'Longhi headquar...ters, I brought the product to their service center. They told me I could grab it in 15 days. But after 15 days, they let me know about an issue with the motor order. They said Bra
1
Delonghi Turkey BCO421.S Spare Parts Problem
January 17, 2024 9:49 AM104
Dear De'Longhi Turkey, I needed the metallic tip of the steam nozzle for my BCO421.S model coffee machine. I contacted ...the authorized service in my city after obtaining the number from the customer representative. Since the barcode of the machine is next to the water drain hole and has melted, I do
1
Delonghi CGH1020D Toaster Has a Crack In the Upper Left Corner
December 22, 2023 10:27 PM75
I purchased a Delonghi CGH1020D toaster from Teknosa's website on December 17, 2023, with order number 2290425845. Altho...ugh the product arrived on time, on December 20, I noticed a crack in the upper left corner. There's no possibility of damage during shipping as the product was well-packed in foam
1
I Can't Find Spare Parts For Delonghi CGH912 Toaster
October 4, 2023 9:13 PM63
I own a Delonghi CGH912 model toaster, which unfortunately broke down. My frustration stems from the lack of available c...ontacts at the company and a severely limited service network. I reside in the heart of Erzurum, where this brand has no technical service presence. My intention was to procure the
1
Delonghi ICM17210 Filter Coffee Machine Spare Part Shortage
August 30, 2023 11:40 AM65
We are using your ICM17210 Filter Coffee Machine and the upper section where we put the water into the product is broken.... Despite our attempts to work with support and procure spare parts from various locations, we have not achieved any results over a span of about 1 month. It's concerning that a br
DeLonghi Eletta ECAM 4576A Automatic Coffee Machine Malfunction
August 23, 2023 11:36 AM69
On November 11, 2021, I purchased my DeLonghi Eletta ECAM 4576A automatic coffee machine with high hopes of enjoying qua...lity coffee. My experience, however, took a frustrating turn on August 16, 2023. The grinder began making strange noises, prompting me to take it to the nearest authorized service
Delonghi Sent the Wrong Color Coffee Maker and Refused to Exchange It
March 30, 2023 8:56 PM34
On October 11, 2022, I paid 11,500 lira for two Delonghi coffee machines at the Fakir store in Taurus mall. However, whe...n the products arrived, they were black rather than the gray we had requested. We immediately contacted the seller, Mr. M***, to notify him that the incorrect product had been deli
1
Broken Delonghi Coffee Machine, 3-Month Spare Parts Wait
March 1, 2023 1:07 PM61
I'm not happy with the Perfecta evo esam420.40.b coffee machine from Delonghi. I bought it in February 2022, but it brok...e in November 2022. We sent it right away to the technical service, but it's been three months and they still haven't fixed it. We call the service center once a week, but all they
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