I purchased a pair of pants with product code 8682734735186 from the Us Polo Assn. store in Kuşadası Mall. Immediately after receiving the pants, I noticed a ripped seam and a manufacturing defect. I sent the pants for review through the store. As seen in the picture, the ripped seam was clearly a m...
On August 5, 2025, during my shopping at the US Polo store in Antalya Özdilek Park Mall, I specifically stated at the time of payment that I wanted to use my Polo Bonus points. However, when I later checked my statement, I realized that instead of using my 500 Polo Bonus points, 530 regular Bonus po...
I purchased some items from Polo during their discount period, and what I received was nothing short of a complete disappointment. The stitching is crooked, the fabric feels cheap, and the overall quality is well below acceptable standards. It says Polo on the label, but what arrived looks like some...
Six months ago, I bought a US Polo ASN shoe from FLO for ₺1100. Shortly after, the shoe started to show signs of wear—both on the exterior and interior. I maintained it well and was surprised to see a product at this price point break down like that. I naturally submitted it for a warranty evaluatio...
The U.S. Polo Assn. store at Gebze Center has clearly been abandoned to its fate, with an overwhelming sense of negligence. While the interior design isn’t bad, the space feels stuffy and poorly ventilated. The entire store resembles a war zone—messy, disorganized, and completely lacking in care or ...
I live in Istanbul Turkiye and on 16 March 2025 I bought 4 sweatshirts with a buy 1 get 1 free discount applied. All 4 products were large regular size but I mistakenly bought one of them as large slimfit. Today on 18 March 2025 when I went to exchange the slimfit for a regular one the exchange was ...
The products I purchased from the U.S. Polo Assn. application on 07/03/2025 were delivered to Sürat Cargo, but Sürat Cargo lost the package and said they could not find it. Despite multiple attempts to contact both companies, neither the cargo company nor Polo are interested in the issue. I could n...
In less than a month since I purchased the product for 10k on sale, despite using it only a few times and never washing it, there is pilling and wear on the inside, outside, and surface. How can a product from a brand like U.S. Polo wear out this quickly? I sent it for review, but my request was den...
I purchased a pair of sneakers from the US Polo store at Şanlıurfa Piazza Shopping Mall for ₺2,200. After only 20 days of use, they began to dig into my heels, leading to swelling and discomfort. I returned them, anticipating a resolution, particularly since the shoes were meant to be covered by a w...
The cardigan I bought from the U.S. Polo Assn. online store faded and became deformed after the first 30°C wash, despite following the care instructions on the label. I contacted customer service, and they promised to send me the return address for assistance. I waited for two weeks without any resp...
Dear Sir/Madam, I purchased a navy blue suitcase (Product Code: PIVLZ221269) from the USPA store on 26.02.2022. At the time of purchase, I was informed that a 5-year warranty covered the product. However, following my recent trip to Paris, the suitcase arrived with two broken wheels and a detached h...
"Thank you"
I bought a U.S. Polo Assn. bag for school 1.5 years ago. The stitching started to come undone, so we sent it for service. However, the stitching was poorly done, with loose threads left behind. Not long after, the stitching began to come undone again, causing issues in multiple areas. It's frustrati...
On November 24, 2024, we purchased pajamas from the U.S. Polo Assn. brand. After the first wash, the pajamas started to pill, so we returned them with a request for a refund. Despite providing evidence of the defect, the company refused to acknowledge the issue. After several days, they sent them ba...
On October 6, 2024, I found that my order on the Üsküdar Polo website had been canceled without my permission or knowledge, and with no explanation. I had no idea why this occurred, and there was no communication from the company. The price of the device has subsequently risen since the date I purch...
I bought a pair of Converse-style shoes from the U.S. Polo store at Statcity in Istanbul, and they ended up being a total waste of money. The shoe soles fell apart in under a month of wearing them. I went to the store to talk about this issue, and they told me it was my fault, which caught me off gu...
On 23.09.2024, I made a purchase from the U.S. Polo Assn. website. Three days later, the items I bought were canceled due to being out of stock. I’m sharing my order number: U27186521632758. The refund is supposed to be made in 7 days, which means we will get our money back at best in 10 days. We th...
My product has not arrived, and it seems like the cargo has been lost. It has been a week since the planned delivery date, but there is no update on the cargo tracking screen. The employees of Speedy Cargo company and Aydinli Group company have shown indifferent attitudes. Despite my refund request,...
I'm filled with regret after my recent experience with U.S. Polo Assn. I bought a leather jacket from their store, and to my disappointment, it started falling apart at the seams after just two months of use. Seeking a resolution, I sent the jacket in for inspection. Unfortunately, the company claim...
For Father's Day, my son bought me a pair of pants and a t-shirt from a USPA store. When the pants turned out to be too big, we went to the Hilltown store with the exchange card to swap them. The sales associate told us they didn't have this product in their store but offered to check other store in...
Hello, On June 6, 2024, around 5:30 PM, I had a terrible experience in the men's clothing section at the USPA brand display. The employee named T**** was incredibly rude in his manner, greeting, and communication. He responded to us with, "Go to a place where you can try it on." He continued his moc...
A year after purchasing a U.S. Polo Assn. t-shirt, it shrank by 5 cm, developed a hole near the left shoulder, and the collar area faded. I sent it for a technical inspection, but they returned it unchanged, claiming it wouldn't shrink if washed correctly – completely disregarding the hole and fadin...
I recently made a purchase from US Polo and requested a gift card with a note for one of the items in my order. However, the note that arrived was incomplete, with half of it missing. When I reported this issue to the company, their response was, "For the inconvenience, you can use a 10% discount co...
