Yves Rocher

On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there wi...

Yves Rocher ruined my face, and I will file a complaint with Consumer Rights. I can’t recognize my face; your products are terrible. My face is still burning, and it’s not going away. Along with the hair spray, they said, “This is a gift, try it,” and gave it to me. When I checked on Xolvie, I saw t...

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I recently purchased the Yves Rocher Curl-Defining Shampoo for curly and wavy hair, and I deeply regret it. After using it just twice, my scalp started itching severely, and I developed excessive dandruff. When I reached out to the store to report the issue, they told me there was nothing they could...

On November 1, 2024, I purchased the Yves Rocher Evidence 100ml perfume, but I’m highly disappointed. When I got home and inspected the bottle, I noticed it was missing a protective seal, which raised concerns about its authenticity. Moreover, despite being an EDP, the scent doesn’t last at all on m...

I am disappointed with my recent Yves Rocher order (#p3931816), which arrived with a broken sharpener cap. The packaging was poorly wrapped, and it was shipped through Aras Kargo, a company known for subpar service. Despite repeated attempts to reach customer service, no one responds – calls don’t g...

I placed two orders with Yves Rocher, which were shipped in two separate packages. However, the delivery company returned the packages, claiming I had canceled the orders and refused them, which is absolutely untrue. I never canceled anything, and I received no communication about this situation. Wh...

I bought Yves Rocher shampoo in August to address a dandruff issue, which it did resolve, but at a high cost – my hair! My hair, which previously did not fall out, started shedding drastically over the past two months. In addition to the shampoo, I was recommended a hair serum supposedly designed to...

I took advantage of Yves Rocher’s birthday promotion, where I was promised a free full-size product after spending ₺2000. To reach this amount, I added a few extra items to my order, expecting the gift as advertised. However, the gift never arrived, and I received an SMS stating that it was delivere...

I recently purchased the Yves Rocher Eye Makeup Remover, but each time I use it, I experience intense burning and redness in my eyes. This reaction is particularly troubling as this product is specifically designed for eye makeup removal. I’ve been a loyal customer of Yves Rocher, using a variety of...

I recently purchased two hand creams and two lip balms from Yves Rocher. When I got home, I noticed that, unlike the lip balms, the hand creams had no protective seals. I can’t be sure whether these products were previously opened or even used, so I’ve felt uncomfortable using them. Since these are ...

I am very disappointed with Yves Rocher’s handling of their birthday promotion. Despite being an existing customer, Yves Rocher did not apply my birthday offer, which was supposed to be available on October 30. Their communication states that a discount code would be sent to my phone or email, but I...

I started using the Yves Rocher Anti-Age Global Serum, and ever since, my face has been covered in painful acne and blemishes, some even resembling wounds. This has never happened with any other product I’ve used before, making this experience even more frustrating. Considering the price I paid, I ...

I purchased Yves Rocher’s Anti-AGE Global Eye Cream in 2023 but started using it only after finishing my other creams. Shortly after I began using it, I experienced constant redness and burning around my eyes. At first, I didn’t realize it was caused by the cream. However, after using their sunscree...

I purchased the Yves Rocher Sleep Mask and used it only once, but it left my skin severely dry and irritated by morning. My face was covered in red spots, itching, and visibly inflamed. It took two days of applying my mother’s allergy cream for my skin to start recovering. When I contacted customer...

I accidentally purchased the wrong perfume from Yves Rocher and realized it after using it just once. When I tried to exchange it, they refused. I don’t understand why this isn’t allowed. It was a genuine mistake, and I only sprayed it once to test the scent. Now I’m stuck with a fragrance I don’t ...

I cannot access the Yves Rocher app because the password code is not being sent to my phone. I have checked thoroughly, and there are no blocks or issues on my end, yet the code still does not arrive. As a result, I missed out on my birthday discount and cannot purchase products through the website ...

I tried Yves Rocher’s deodorant lotion for the first time, trusting its claim of being plant-based and gentle. Shortly after using it, I experienced intense itching, which I initially couldn’t attribute to the product. However, it eventually caused severe redness, irritation, and noticeable darkenin...

On October 6, 2024, I purchased the Yves Rocher Sebo Pure Vegetal salicylic acid toner based on the store staff’s recommendation for treating blackheads. Unfortunately, it caused breakouts and redness, and my face has been irritated for three days. I’m really upset with the damage it caused to my s...

Last month, I purchased the Yves Rocher Pure Algue face wash, but it ended up damaging my skin. Initially, I thought my skin was just purging, so I continued using it. However, it led to painful acne, comedones, and redness. I have a normal-to-dry skin type with no prior issues, but after using this...

I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...

I’ve been a loyal Yves Rocher customer, using a variety of products, including the facial cleanser and night mask, based on advertised benefits. Unfortunately, rather than improving my skin, these products have led to more frequent, painful breakouts. While I already had acne-prone skin, it never ca...

On October 5th, I bought Yves Rocher’s Plein Soleil EDP after trying a tester in-store with a friend. The sales associate assured me that the perfume was very long-lasting, so I purchased it based on that. However, once I got home and opened it, the scent was no better than regular cologne—it disapp...

I’ve been using Yves Rocher’s anti-dandruff shampoo regularly and never had an issue. I bought two bottles this time. The first one was fine, but when I started using the second, the consistency was completely different. It was a thick yellow color, unlike the usual clear formula. I thought it might...

Today is my birthday, and as a loyal Yves Rocher member, I was expecting to receive the special birthday campaign that the brand offers. However, I didn’t receive any email or message about the promotion. It’s disappointing, especially since I’ve always enjoyed the brand and was looking forward to t...