Pocket Option

I am a Pocket Option user from South Africa, and I access my account through the web platform. My account ID is 124063640. I am writing because two deposits I recently made via bank transfer from my Capitec Bank account have still not been credited to my trading balance. Yesterday I deposited approx...

On 28 February 2026 at about 15:01, I made a deposit of 7,000 naira to my Pocket Option account via bank transfer from my Opay account. My Pocket Option account ID is 81420999. Although the money was successfully sent from Opay, the 7,000 naira has still not reflected in my Pocket Option balance eve...

I have a problem with my Pocket Option account related to age and verification and I would like this to be reviewed. My Pocket Option account is blocked due to an underage or age‑related verification issue, even though I am an adult. My user ID on Pocket Option is 123515***. I had submitted my PAN c...

I am writing to report that my Pocket Option account was suddenly blocked today, even though I have been using it only on my own phone and internet connection from Naalya, Uganda, without any previous warnings or problems. When I contacted your support team, I was told that I had violated the policy...

I am having an issue completing my email and account verification on Pocket Option. Despite using my Gmail address and attempting the process three times today, I have not received any verification email from Pocket Option. I have already checked my spam and junk folders, reviewed my filters and blo...

Dear Trade Study Support Team, I am writing to formally appeal the suspension of my trading account. I recently received notification stating that my account has been blocked due to an alleged violation of Clause 2.2 of the Public Offer Agreement. I respectfully request a detailed explanation of t...

I have been using the Pocket Option web platform with the email address ntrade***@gmail.com and trading ID 122202143. On 9 February 2026, when I woke up and tried to log in, I saw that my account had been blocked based on clause 2.3, with the reason stated on the platform as “multiple accounts”. I c...

I have a trading account with Pocket Option, and as of today, my account has been blocked without any explanation. I was actively trading yesterday without any issues, but when I tried to access my account today, I received a message stating “account blocked,” and I can no longer use the platform. T...

I created a Pocket Option account and made an initial deposit of 12,500, which I lost while trading. After that, I deposited another 2,100 and was able to make a profit of more than 11,000. After earning this profit, I proceeded to verify my account, but my account was blocked, even though I did not...

I am writing regarding my Pocket Option standard trading account, which I can no longer access, even though I know the user ID. The account user ID is 119302390, registered from Nigeria. I last had access to this account around December 2025 and have been unable to log in since then. My main problem...

I am writing about a serious problem I am experiencing with my Pocket Option account. About one week ago, my account was blocked, and I can no longer log in. As a result, I am unable to access my balance or make any withdrawals. Before the block, I was using Pocket Option from Nigeria and had 7,400 ...

I am a Pocket Option user from Kenya, and I hold a trading account registered with the email address brightonkibet48***@gmail.com. Today, a few minutes ago, after placing trades on the platform, I discovered that my trading account had been blocked. When I try to access my account, I receive a messa...

I am writing to report that my Pocket Option standard trading account linked to the email address **officialanthonyjones**@gmail.com** was suddenly blocked right after a verification process was completed. This happened yesterday, and since then, I have been unable to access my account for no clear ...

My name is Darren and I am writing about a problem with my Pocket Broker account, which has been blocked. I had both a real trading account and a demo account on Pocket Broker, registered with the email address georged***[email protected], and I can no longer access them. Today, my account was blocked ...

I have been using Pocket Option first on a demo account for about one to two months and recently moved to a real account via the mobile app. This afternoon, while I was trying to verify my account, I received a message that my account had been banned due to “Violation of the Public Offer Agreement w...

I attempted to withdraw $200 in cryptocurrency from my Pocket Option account. The system requested selfie verification, and I uploaded all required identity and verification documents in full. However, even though two days have passed, the status still shows “verifying,” with no progress or update. ...

On 25 December, my Pocket Option account was blocked with the explanation that I had allegedly violated clause 2.2 of the agreement due to having multiple accounts. I was informed of this situation via email, where it was stated that the reason for the blocking was “multiple accounts”. I do not have...

I have a standard trading account with Pocket Option, and today, while trying to withdraw $13 to my mobile money account in Uganda, my account was suddenly blocked with my funds still inside. I was attempting a normal withdrawal when this happened, and I have not been able to access my money since. ...

I have been seriously affected by the withdrawal and identity verification process on the Pocket Option platform. On December 18, 2025, I submitted a withdrawal request from my account, but immediately afterward I was asked to complete identity verification. Despite several days passing, this verifi...

I am a user of the Pocket Option platform, and I make my deposits through Vodafone Cash. On 13/12/2025, I deposited 400 Egyptian pounds from my Vodafone Cash wallet; the amount was deducted from my wallet, but it was not added to my Pocket Option account balance. This problem does not only happen on...