Pocket Option

These are the payments I made to my trading account. I am requesting a refund of $10, as I have already used the $5 for trading. I submitted a withdrawal request for the remaining $10, but later received an email stating that the transaction had been canceled. I need my $10 refunded back to me as s...

On April 7, 2026, at around 3:00 a.m., I made a deposit to my Pocket Option account via bank transfer using Opay. The transaction was successfully completed on Opay’s side, and the money was deducted from my bank account, but it has still not appeared in my Pocket Option balance as of now. The paym...

I am writing on behalf of my friend, who is a Nigerian user of the Pocket Option trading platform, to report that his trading account has been blocked right after a verification attempt, even though there is a balance of approximately 218.15 USD in the account. Yesterday we tried to verify the accou...

I am a user of the Pocket Broker application and I have not been able to access my account for about 4 hours because I forgot my password. When I try to log in, the “forgot password” option does not appear at all, so I have no way to reset my password and regain access to my account. I have previous...

I opened a standard real trading account with Pocket Option and after using it for just one day my account was suddenly blocked for an alleged rules violation. The platform only stated that there was a violation of the rules but did not clearly explain which rule or clause I had supposedly violated....

I am writing to report a serious withdrawal issue I am experiencing with the Pocket Option app. On March 18, I requested a bank transfer withdrawal from my Pocket Option account (ID: 105561***) to my Opay Digital Bank account in Nigeria. The total withdrawal amount was 2,450,000 naira. Out of this a...

I am writing regarding my Pocket Option account (ID: 12648292) linked to the email safwan77490973****@gmail.com, into which I deposited a total of $510. This was my first time using the Pocket Option platform. On March 10, 2026, at 5:57 p.m. (Sweden time), my account was suddenly frozen and banned,...

I am a Pocket Option user from South Africa, and I access my account through the web platform. My account ID is 124063640. I am writing because two deposits I recently made via bank transfer from my Capitec Bank account have still not been credited to my trading balance. Yesterday I deposited approx...

On 28 February 2026 at about 15:01, I made a deposit of 7,000 naira to my Pocket Option account via bank transfer from my Opay account. My Pocket Option account ID is 81420999. Although the money was successfully sent from Opay, the 7,000 naira has still not reflected in my Pocket Option balance eve...

I am writing to report that my Pocket Option account was suddenly blocked today, even though I have been using it only on my own phone and internet connection from Naalya, Uganda, without any previous warnings or problems. When I contacted your support team, I was told that I had violated the policy...

I am having an issue completing my email and account verification on Pocket Option. Despite using my Gmail address and attempting the process three times today, I have not received any verification email from Pocket Option. I have already checked my spam and junk folders, reviewed my filters and blo...

Dear Trade Study Support Team, I am writing to formally appeal the suspension of my trading account. I recently received notification stating that my account has been blocked due to an alleged violation of Clause 2.2 of the Public Offer Agreement. I respectfully request a detailed explanation of t...

I have been using the Pocket Option web platform with the email address ntrade***@gmail.com and trading ID 122202143. On 9 February 2026, when I woke up and tried to log in, I saw that my account had been blocked based on clause 2.3, with the reason stated on the platform as “multiple accounts”. I c...

I have a trading account with Pocket Option, and as of today, my account has been blocked without any explanation. I was actively trading yesterday without any issues, but when I tried to access my account today, I received a message stating “account blocked,” and I can no longer use the platform. T...

I created a Pocket Option account and made an initial deposit of 12,500, which I lost while trading. After that, I deposited another 2,100 and was able to make a profit of more than 11,000. After earning this profit, I proceeded to verify my account, but my account was blocked, even though I did not...

I am writing regarding my Pocket Option standard trading account, which I can no longer access, even though I know the user ID. The account user ID is 119302390, registered from Nigeria. I last had access to this account around December 2025 and have been unable to log in since then. My main problem...

I am writing about a serious problem I am experiencing with my Pocket Option account. About one week ago, my account was blocked, and I can no longer log in. As a result, I am unable to access my balance or make any withdrawals. Before the block, I was using Pocket Option from Nigeria and had 7,400 ...

I am a Pocket Option user from Kenya, and I hold a trading account registered with the email address brightonkibet48***@gmail.com. Today, a few minutes ago, after placing trades on the platform, I discovered that my trading account had been blocked. When I try to access my account, I receive a messa...

I am writing to report that my Pocket Option standard trading account linked to the email address **officialanthonyjones**@gmail.com** was suddenly blocked right after a verification process was completed. This happened yesterday, and since then, I have been unable to access my account for no clear ...

My name is Darren and I am writing about a problem with my Pocket Broker account, which has been blocked. I had both a real trading account and a demo account on Pocket Broker, registered with the email address georged***[email protected], and I can no longer access them. Today, my account was blocked ...