I am writing regarding a serious issue I experienced today on the Pocket Option Android app while trading from South Afr...ica. During the early hours of the morning, between approximately 1:00 and 3:00 a.m., the app suddenly crashed while I was on quick trade. After the crash, 8 trades of 236 R each w
I am having an ongoing issue with Pocket Broker regarding the verification of my documents for my account. Although I ta...ke clear photos and provide a valid ID, the system keeps rejecting my documents every time I try to complete the verification. Most recently, I attempted the verification process t
I am a user of a Pocket Option trading account, and my account was blocked on 7 May 2026 after an issue with face verifi...cation. The face verification in the Pocket Option app was not working properly and, as a result, my account was blocked even though I was trying to complete the security process c
I have a standard trading account on Pocket Option, and as of today, my account has been blocked. When I attempt to log ...in, it only shows that my account is blocked, and I am unable to access or use it in any way. My user ID on the platform is 117675681. This sudden restriction has completely preven
Today my Pocket Option account, registered with the email address M2002m2****@gmail.com, was suddenly blocked without an...y prior warning. When I try to log in, I receive a message stating that my account has been blocked due to violations of the terms of the agreement, but no specific details about t
I have been using Pocket Option on my Android phone, and today my trading account was suddenly blocked. This issue has b...een ongoing for about three hours, and I can no longer properly access my account. Before the block occurred, an amount of ₹1,108 was deducted from my bank account and reflected a
I am a user from Saudi Arabia and my real trading account on Pocket Option was blocked on 17.07.2026. There is a balance... of approximately 10,136 in this account and I currently cannot access it. After the block, I contacted Pocket Option customer support. They requested a screenshot of my deposit ma
These are the payments I made to my trading account. I am requesting a refund of $10, as I have already used the $5 for ...trading. I submitted a withdrawal request for the remaining $10, but later received an email stating that the transaction had been canceled. I need my $10 refunded back to me as s
On April 7, 2026, at around 3:00 a.m., I made a deposit to my Pocket Option account via bank transfer using Opay. The tr...ansaction was successfully completed on Opay’s side, and the money was deducted from my bank account, but it has still not appeared in my Pocket Option balance as of now. The paym
I am writing on behalf of my friend, who is a Nigerian user of the Pocket Option trading platform, to report that his tr...ading account has been blocked right after a verification attempt, even though there is a balance of approximately 218.15 USD in the account. Yesterday we tried to verify the accou
I am a user of the Pocket Broker application and I have not been able to access my account for about 4 hours because I f...orgot my password. When I try to log in, the “forgot password” option does not appear at all, so I have no way to reset my password and regain access to my account. I have previous
I opened a standard real trading account with Pocket Option and after using it for just one day my account was suddenly ...blocked for an alleged rules violation. The platform only stated that there was a violation of the rules but did not clearly explain which rule or clause I had supposedly violated.
I am writing to report a serious withdrawal issue I am experiencing with the Pocket Option app. On March 18, I requested... a bank transfer withdrawal from my Pocket Option account (ID: 105561***) to my Opay Digital Bank account in Nigeria. The total withdrawal amount was 2,450,000 naira. Out of this a
I am writing regarding my Pocket Option account (ID: 12648292) linked to the email safwan77490973****@gmail.com, into wh...ich I deposited a total of $510. This was my first time using the Pocket Option platform. On March 10, 2026, at 5:57 p.m. (Sweden time), my account was suddenly frozen and banned,
I am a Pocket Option user from South Africa, and I access my account through the web platform. My account ID is 12406364...0. I am writing because two deposits I recently made via bank transfer from my Capitec Bank account have still not been credited to my trading balance. Yesterday I deposited approx
On 28 February 2026 at about 15:01, I made a deposit of 7,000 naira to my Pocket Option account via bank transfer from m...y Opay account. My Pocket Option account ID is 81420999. Although the money was successfully sent from Opay, the 7,000 naira has still not reflected in my Pocket Option balance eve
I have a problem with my Pocket Option account related to age and verificat...ion and I would like this to be reviewed. My Pocket Option account is block
I have a serious issue with my Pocket Option account, which I use via the A...ndroid app downloaded from the Google Play Store. Today, I tried to delete
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I am writing to report that my Pocket Option account was suddenly blocked today, even though I have been using it only o...n my own phone and internet connection from Naalya, Uganda, without any previous warnings or problems. When I contacted your support team, I was told that I had violated the policy
I am having an issue completing my email and account verification on Pocket Option. Despite using my Gmail address and a...ttempting the process three times today, I have not received any verification email from Pocket Option. I have already checked my spam and junk folders, reviewed my filters and blo
Dear Trade Study Support Team, I am writing to formally appeal the suspension of my trading account. I recently receive...d notification stating that my account has been blocked due to an alleged violation of Clause 2.2 of the Public Offer Agreement. I respectfully request a detailed explanation of t
I have been using the Pocket Option web platform with the email address ntrade***@gmail.com and trading ID 122202143. On... 9 February 2026, when I woke up and tried to log in, I saw that my account had been blocked based on clause 2.3, with the reason stated on the platform as “multiple accounts”. I c
Pocket Option is an online trading platform launched in 2017 that provides binary options and digital trading services for forex, cryptocurrencies, commodities, and stocks. The platform is operated by Infinite Trade LLC and mainly targets retail traders through web and mobile applications.
Pocket Option operates in the online financial trading and binary options industry. The platform allows users to speculate on price movements of financial assets through short-term digital trades.
User sentiment toward Pocket Option is highly mixed, with many complaints focusing on withdrawals, account restrictions, verification issues, and platform reliability.
If you’ve experienced issues with Pocket Option, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.