I have been using a Bitexen account for many years and I had approximately $250 worth of crypto assets in my spot wallet. About 5–6 months ago, I realized for the first time that all of my assets had been deleted from my account. After I submitted a complaint on a consumer platform, my assets were r...
I have a problem with two deposit transactions I made to my Bitexen Türkiye account, which have been waiting in processing status for a long time despite all my attempts. Approximately four months ago, on 04.10.2025, I deposited ₺509 to my Bitexen account from my DenizBank account. This transaction ...
On November 3, 2025, at 7:07 PM, I initiated a hot coin transfer to the Binance exchange via the Bitexen Global website using the ERC20 network. I placed multiple transfer orders, each for approximately 500,000 hot coins, and more than 24 hours have passed since the transfer, and they are still show...
On 11/09/2025, I purchased ₺1,600 worth of the cryptocurrency called EPX through the Bitexen mobile application. However, without any prior notice, EPX trading was suspended, and I am now unable to sell the asset I hold. When I contacted customer service about the issue, I was told that I needed to ...
After changing my phone number on the Bitexen mobile application, I have not been able to access my account. I have been experiencing this problem for about 3–4 hours, and despite contacting the technical support team, I have not received adequate assistance. I also reached out via email, but the re...
For the past six months, I’ve been trying to withdraw my ₺784 balance from the Bitexen mobile app to my Enpara bank account, but every time I attempt the transaction, the app crashes unexpectedly, and the transfer fails. This issue has been consistent since my first successful withdrawal over a year...
I recently logged into my Bitexen mobile app account after a long period of inactivity and was shocked to find that my entire balance—consisting of Luna, LUNC, and Bitexen tokens—had completely disappeared. I had not made any trades, withdrawals, or transfers during this time. My account was active,...
I’m writing this complaint due to a serious issue I encountered on the Bitexen Global platform. Without any prior notification or my consent, my crypto assets were automatically migrated from Bitexen to Bitexen Global. This forced migration raised immediate concerns about the safety of my assets. Wh...
I recently discovered that my entire crypto balance—worth around ₺6,000 and consisting of Bitcoin, Ethereum, and several altcoins—was wiped from my Bitexen account without any notice or authorization. I rarely use the account for active trading, but I do log in from time to time to check my balances...
I am writing to report an issue with my Bitexen account, where my entire meme coin balance has disappeared without any transaction on my part. I did not perform any buy, sell, or transfer actions, yet my balance now shows as zero. I only held meme coins in my account—there were no other assets. I ca...
On 10/11/2023, I purchased NVVG Coin through a pre-sale campaign on the Bitexen platform. After making the purchase, I didn’t access my account for a while. When I recently logged in again, I was shocked to find that my NVVG Coin balance had been completely wiped out. All other coins in my account r...
Around three months ago, I logged into my Bitexen account after not using it for a while, only to discover that all my Dogecoin, Holo tokens, and my ₺15,000 cash balance had completely vanished without any explanation. My account previously held approximately 850 DOGE, 400 HOLO, and ₺15,000. Shockin...
I have an account registered under the name Hazar K******* on Bitexen, and until about three months ago, I had an Elon coin balance worth approximately ₺500. One day, without any action or approval from me, my entire Elon coin balance suddenly disappeared, showing as zero in my account. During this ...
I had a significant balance in my Bitexen account, but after their so-called “update,” all of my assets disappeared. When I try to reach them for an explanation, they simply respond with vague statements like “we are updating the system” and avoid addressing the actual issue. To make matters worse, ...
Three days ago, the entire balance of my Ship cryptocurrency was withdrawn from my Bitexen account without my permission. I have no information about how this transaction was carried out or by whom. My account was secured with two-factor authentication, and I had taken all necessary steps to protect...
I deposited ₺45,000 into my Bitexen account specifically to purchase Pi Coin. However, Bitexen has now suspended its agreement for Pi Coin trading, leaving me unable to withdraw my funds or access my investment. They claim that an announcement about this change was posted, but regardless of that, th...
My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed of this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling ...
I am trying to complete the live verification process on the Bitexen app using my Android device, but the system repeatedly displays the message “please try again,” preventing me from finishing the verification. My camera permissions are fully enabled, my internet connection is stable, and I am usin...
On June 15, 2025, all of my Doge, Waves, and XEM coins were withdrawn from my Bitexen account without any notification or request from me. I did not receive any alerts about a login from another device, a password change, or any other security warning. This transaction happened entirely without my k...
On August 2, 2025, at around 14:00, I logged into my Bitexen account and was shocked to see that all of my cryptocurrency balances had been reset to zero. I had not accessed my account for several months prior to this, so there were no recent activities from my side. Strangely, the list of coins in ...
I have been saving various tokens and cryptocurrencies in my Bitexen account for years, checking my balance every three to four months. Today, when I logged in, I was shocked to see that my entire account had been reset and all of my funds had been withdrawn without my permission. This was not the r...
I recently submitted a withdrawal request on Bitexen, only to be told that I must wait approximately 45 hours for the transaction to be processed. I find this completely unacceptable—when I request my funds, I expect to be able to access them immediately, not after nearly two full days. This is the ...
I recently initiated an XRP withdrawal on Bitexen and was informed that the process would take approximately 48 hours to complete. This is unacceptable in the highly volatile cryptocurrency market, where prices can shift drastically within minutes, let alone two full days. In the past, my withdrawal...
For several months now, all of my cryptocurrency and ₺ balances in my Bitexen account have been showing as zero. This issue appeared suddenly and has persisted despite my repeated attempts to get it resolved. I have sent multiple emails to Bitexen’s support team explaining the problem in detail, but...