I have been unable to complete the video call step, which is the final stage of the account verification process on the ...Bitexen Turkey app, for the past two days. Even though I have tried repeatedly every day, whenever I reach the video call screen in the app, I receive the message, “There is curren
On September 18, 2026, I used 8,400 UP points I had accumulated in the UP marketplace on the Bitexen app to purchase a 4...00 TL Hepsiburada gift card. Although the transaction details clearly show that my points were deducted in exchange for the gift card, I never received the gift card code. The cod
On September 20, 2026, I attempted three withdrawals of different amounts from my Bitexen account to my Akbank account. ...First, I attempted to withdraw 2,500 TL, then another 2,500 TL, and finally 100 TL. Although all three transactions are shown as “Failed Transaction,” the total amount of 5,100 TL
On September 15, 2026, at around 2:00 PM, I submitted a withdrawal request for 5,600 ONDO coins from my Bitexen account ...using the ERC-20 network. Although the transaction fee was also deducted, the transfer still had not been completed after three days, and my crypto assets had not reached the desti
I had not logged into my Bitexen account for a long time, but I had XNP and NEO coins in my account. When I logged back ...in last night, I noticed that my entire balance had been reset to zero, none of my coins were left, and my total balance was showing as 0 TL. I last saw my XNP and NEO balances in
I have been using Bitexen Global from India and completed my KYC verification using my PAN card and Aadhaar documents, w...hich were initially accepted and approved by the platform without any issue. However, when I attempted to withdraw a small amount of approximately $23 on 11.02.2026 at 00:52:14, m
I have been unable to complete my verification on Bitexen for several months due to a persistent issue with my phone num...ber. I am based in Nigeria, and when I select Nigeria as my country code and enter my phone number correctly, the system repeatedly returns an “invalid phone number” error whenever
I have been using a Bitexen account for many years and I had approximately $250 worth of crypto assets in my spot wallet.... About 5–6 months ago, I realized for the first time that all of my assets had been deleted from my account. After I submitted a complaint on a consumer platform, my assets were r
I have a problem with two deposit transactions I made to my Bitexen Türkiye account, which have been waiting in processi...ng status for a long time despite all my attempts. Approximately four months ago, on 04.10.2025, I deposited ₺509 to my Bitexen account from my DenizBank account. This transaction
On November 3, 2025, at 7:07 PM, I initiated a hot coin transfer to the Binance exchange via the Bitexen Global website ...using the ERC20 network. I placed multiple transfer orders, each for approximately 500,000 hot coins, and more than 24 hours have passed since the transfer, and they are still show
On 11/09/2025, I purchased ₺1,600 worth of the cryptocurrency called EPX through the Bitexen mobile application. However..., without any prior notice, EPX trading was suspended, and I am now unable to sell the asset I hold. When I contacted customer service about the issue, I was told that I needed to
After changing my phone number on the Bitexen mobile application, I have not been able to access my account. I have been... experiencing this problem for about 3–4 hours, and despite contacting the technical support team, I have not received adequate assistance. I also reached out via email, but the re
For the past six months, I’ve been trying to withdraw my ₺784 balance from the Bitexen mobile app to my Enpara bank acco...unt, but every time I attempt the transaction, the app crashes unexpectedly, and the transfer fails. This issue has been consistent since my first successful withdrawal over a year
I recently logged into my Bitexen mobile app account after a long period of inactivity and was shocked to find that my e...ntire balance—consisting of Luna, LUNC, and Bitexen tokens—had completely disappeared. I had not made any trades, withdrawals, or transfers during this time. My account was active,
I’m writing this complaint due to a serious issue I encountered on the Bitexen Global platform. Without any prior notifi...cation or my consent, my crypto assets were automatically migrated from Bitexen to Bitexen Global. This forced migration raised immediate concerns about the safety of my assets. Wh
I recently discovered that my entire crypto balance—worth around ₺6,000 and consisting of Bitcoin, Ethereum, and several... altcoins—was wiped from my Bitexen account without any notice or authorization. I rarely use the account for active trading, but I do log in from time to time to check my balances
I am writing to report an issue with my Bitexen account, where my entire meme coin balance has disappeared without any t...ransaction on my part. I did not perform any buy, sell, or transfer actions, yet my balance now shows as zero. I only held meme coins in my account—there were no other assets. I ca
On 10/11/2023, I purchased NVVG Coin through a pre-sale campaign on the Bitexen platform. After making the purchase, I d...idn’t access my account for a while. When I recently logged in again, I was shocked to find that my NVVG Coin balance had been completely wiped out. All other coins in my account r
Around three months ago, I logged into my Bitexen account after not using it for a while, only to discover that all my D...ogecoin, Holo tokens, and my ₺15,000 cash balance had completely vanished without any explanation. My account previously held approximately 850 DOGE, 400 HOLO, and ₺15,000. Shockin
I have an account registered under the name Hazar K******* on Bitexen, and until about three months ago, I had an Elon c...oin balance worth approximately ₺500. One day, without any action or approval from me, my entire Elon coin balance suddenly disappeared, showing as zero in my account. During this
I had a significant balance in my Bitexen account, but after their so-called “update,” all of my assets disappeared. Whe...n I try to reach them for an explanation, they simply respond with vague statements like “we are updating the system” and avoid addressing the actual issue. To make matters worse,
Three days ago, the entire balance of my Ship cryptocurrency was withdrawn from my Bitexen account without my permission.... I have no information about how this transaction was carried out or by whom. My account was secured with two-factor authentication, and I had taken all necessary steps to protect
I deposited ₺45,000 into my Bitexen account specifically to purchase Pi Coin. However, Bitexen has now suspended its agr...eement for Pi Coin trading, leaving me unable to withdraw my funds or access my investment. They claim that an announcement about this change was posted, but regardless of that, th
My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed o...f this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling
