I purchased a fondue machine through n11 online shopping, and after receiving the product, I noticed that its size was completely different from what was shown in the advertisement picture, making it unusable for my expectations. I contacted n11 and the seller to report that the product did not matc...
On 11.11.2025, I purchased an iPhone 11 screen from a seller named Qudex on N11. When the product arrived, I noticed it was defective and immediately ...
On November 2, 2025, I placed a bulk order of Ülker products through N11, and although the product description stated it would be shipped on November 4, 2025, it was not dispatched until November 6. Despite the promise of delivery within three business days, today is November 13, 2025, and it still ...
I purchased a Canon Pixma G3416 Multifunction Photoink Inkjet Printer from n11.com and canceled the order on the same day. However, on October 23, 2025, the canceled order was sent out for delivery to me via DHL. Although I informed N11 about the situation, the courier company requested a return cod...
I purchased a Goodyear Efficient Grip car tire through N11 with order number 202261495534. The payment was successfully charged to my card, but two days later, N11 canceled my order, claiming the product was out of stock. However, on the same day, I bought three of the same tires from another platfo...
On 06/10/2025, I purchased a “Xiaomi 14T Pro 12 GB 256 GB” smartphone through N11, with the order number 202832927530. After receiving the product, I realized that although it was supposed to be an original device with a Turkey warranty, it turned out to be an imported, unauthorized product. The inv...
My Poco X7 phone, which I bought through N11, has been giving me trouble for about four months now. At the 29th second of calls with certain numbers, the phone turns off by itself. The issue was fixed for a short time, but it started up again and is still happening. Up until now, I haven't had any o...
On July 19, 2024, I purchased two Orbus 12V 100 Ah gel deep cycle batteries through N11 (Order No: 201976982633). I have been using these batteries in my hobby garden to power a refrigerator, a television, and LED lighting. Since installation, there have been no changes to the system, and I have use...
On August 11, 2025, I ordered a product titled “Snapbuy LED Lighted 4-Wheel Kids Roller Skate Shoes with Hidden Wheels Pink-Purple Size 34” from N11.com, paying ₺1864.10 (Order No: 206831856533). The product was supposed to be delivered within 15 business days, but despite the time passing, it has s...
On August 6, 2025, I purchased shampoo via N11 under order number 206462286535. Although I specified my delivery address as Bartın, the product was delivered to another person named O*** Y******* in Aksaray. The account I logged into with my phone number 5365****66 was closed, and during this proces...
I purchased a Homend Grillant 1356h model toaster from Pandorraticaret via N11. The product arrived today, the lid was opened, and the bottom plastic piece was discovered broken. I contacted the company immediately after delivery and informed them of the situation. However, they refused to acknowled...
I ordered a Powertec TR 1818 shaver through N11. I opened the product and tried it on, working it upwards from my neck. When I scratched and injured my neck, I noticed the nameplate was crooked, the teeth were crossed, and the head was wobbly. The old shaver I had at home was much cleaner, and I was...
My daughter ordered something from N11 on June 22 with order number 206627693730. It has been about 24 days since then and the item still hasn't shipped. I am also a N11 customer and have shopped from them before without any problems like this, so I really didn't expect such a lack of follow-up or c...
On June 13th, I placed an order with the number 204631751738. As the order had not been delivered by June 20th, I contacted the seller, and following ...
"Thank you"
On May 9, 2025, I bought a 50-inch Sunny TV on N11 for Mother’s Day because the price was reasonable. The delivery company kept me waiting for 15 days...
On May 26, 2025, I ordered a Deco brand battery-powered pruning machine from the EDC-IMPORT store on the N11 sales platform. Despite their "shipping the next day" slogan, the order was still marked as "being prepared" by June 3. I contacted the seller, who casually said the product wasn't in stock, ...
N11 is imposing excessive shipping fees on small business sellers such as myself. It's frustrating that they won't let us utilize our own courier agreements. A shipment that usually costs ₺250 now totals ₺400 when using N11. This isn’t merely a minor change—it compels us to raise our product prices ...
I ordered towels that were on sale instantly from the N11 website. I was shocked when the product arrived. They sent me a very low quality product that was different from the picture in the ad. I created a return request to be picked up from my door, they did not pick it up on the date they stated. ...
I purchased a laptop, which was stated to be under warranty, from the seller "Koyuncu İletişim" through the N11 platform with order number 206418454737. The product was delivered to me with a broken screen. When I returned it, the seller refused to take responsibility and demanded that a report be f...
I would like to file a complaint regarding the Canon Maxify GX70 printer I purchased on April 11, 2025, from the seller 'Hızlı Kartuş' via N11. The printer had several issues, including ink leakage and the inability to print A5 documents. Due to these problems, I requested a return. However, during ...
On February 14, 2025, I purchased an ASUS 4K monitor from the seller Beta Plus Teknoloji Hizmetleri San. Tic. Ltd. Şti. via N11. The product was delivered on February 15. Upon opening and testing the product, I discovered two dead pixels. Based on the Consumer Protection Law No. 6502 and the Distanc...
I placed a bracelet order through a seller on the N11 website. Before the item was even shipped, I submitted a return request. At first, the seller refused, then later accepted it. They told me I needed to contact customer service for the return process. They said the return would be processed only ...
On February 13, 2025, at 2:15:37 AM, I purchased a product from N11 using a shopping loan through Yapı Kredi Bank. I canceled my purchase on the same day at 9:34 AM. Fearing that interest would be charged if the refund process took too long, I deposited money into my bank account and paid off the sh...
