On 03.05.2026 I purchased a Tefal pressure cooker via N11, and it was delivered to me on 07.05.2026. From the first use, the cooker made a very loud noise and cooked the food significantly late compared with what is expected from a pressure cooker, which made it difficult and unpleasant to use. Beca...
I purchased a Tefal Renew Artus pan in January 2026 with the clear expectation, based on both the Tefal website and the sales representative’s explanations, that it had non-stick properties. However, starting from February 2026, the pan began to stick in every condition of use. I did not wash the pa...
I purchased a Tefal Powelix Activflow Expert 1500 W Silver Blender on 17 September 2024 from amazon.com.tr. The product has a 2‑year warranty, but it malfunctioned, and on 26 January 2026 I took it to the authorized service. The service center stated that the product could not be repaired and issued...
I purchased a Tefal X-Force Flex 15.60 Pro vacuum cleaner about one year ago from the Tefal store in İzmir Forum Bornova AVM. Before buying, we explicitly asked in the store whether the device, with its stated 230W suction power, would be strong enough to vacuum our cat’s hair and small grain-like p...
I have been using a Tefal Acticook 6 L pressure cooker for over 10–12 years, but I have never been able to use it as a proper pressure cooker and have always had to use it like a regular pot. Despite replacing the timer and gasket, the cooker leaks a significant amount of air, operates very noisily,...
I purchased a Tefal X-Force Flex TY99F1 vacuum cleaner from Vatan Computer in 2025. Within a year, the device broke down multiple times and is currently in service for the second time. I delivered the product to the authorized service via Vatan Computer on 17 February 2025 with service number 6MS018...
On February 10, 2026, I purchased a Tefal GV9820 Pro Express Vision steam generator iron through the Vatan Bilgisayar mobile app. The product was delivered to me on February 13, but when I tried to use it for the first time, the iron did not produce any steam at all. Encountering such a defect in a...
I have been using a Tefal Titanium 6X Excellence pan for about one and a half years, which I bought from Tefal’s own store located in Migros AVM in Beylikdüzü, Istanbul. I chose this product as it was introduced as one of the best series, and at the same time I bought pots and pans in different size...
I have not been able to use the Tefal X-L robot vacuum cleaner that I purchased through Trendyol properly since the day I bought it. The device constantly behaves as if it is confused: instead of moving straight, it zigzags, struggles unnecessarily, and makes abnormal noises while doing so. I bought...
In 2023, we purchased a Tefal TY99F X-Force Flex cordless upright vacuum cleaner from the Evkur Şişli branch on an installment plan for approximately ₺15,900. On 09.08.2025, the head of the vacuum cleaner broke and on the same day we applied to the Göray authorized service in Mecidiyeköy, Istanbul, ...
In January 2025, I purchased an Optispace induction-compatible 3-piece stainless steel pot set from an authorized Tefal seller on the Trendyol platform, and I started experiencing serious problems in a very short time. After using and washing the pots, I noticed darkening, green discoloration, and r...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
I purchased the Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner. From the first day I received the product, the head was faulty and the brush did not rotate. My order number is #10534331180. Although the product is under Tefal’s 2-year warranty, customer service did not offer any solution durin...
I purchased the Tefal GV9230 steam generator iron in 2021 and have been using it for about four years. About a month ago, after ironing just two pieces of clothing, it stopped producing steam, and now whenever I turn it on, it trips the circuit breaker in my house. I’ve tried using it three times ov...
The Tefal Pro Express Vision iron sprays limescale onto our clothes every two days, even though we change the limescale reservoir and use filtered wat...
"I was very satisfied with the company's behavior. I can say that I will not give up on Tefal's products from now on."
Dear Tefal Customer Service, Approximately one month ago, my Tefal P4220 pressure cooker developed a malfunction. I contacted the authorized Tefal dea...
The trash bin of my Tefal Upright Vacuum Cleaner does not close completely, and the suction power has deteriorated significantly in a short time. This makes it very difficult to use the vacuum properly and leaves the cleaning incomplete. I expected better quality from a brand like Tefal, but I am ve...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
About one month ago, I brought my Tefal Actiflow Expert food processor to the Üsküdar Nehir Technical Service because the lid pin was stuck and broke. I also suspected an issue with the locking mechanism. The service only replaced the lower pin’s plastic part but did not repair the lock mechanism. A...
I purchased my Tefal iron more than four years ago from a retail store. Today, after about one hour of use, the device suddenly began to burn from the...
Yesterday, I purchased a Tefal Robot Vacuum Serie 220 from the Çarşı Store in Samsun. Following the instructions, I fully charged the device before use and installed the Tefal Robots mobile app on my Android phone. However, whenever I open the app, I continuously get a message saying that an update ...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
About 5–6 months ago, I purchased a Tefal Clipso pressure cooker through Hepsiburada. From the very first day, I have been disappointed with the product. Meals take a very long time to cook, and despite being a pressure cooker, it performs no better than an ordinary pot. This defeats the whole purpo...
Tefal is a market-leading brand in the cookware and small appliance industries, and the company's innovative and high-quality offerings have earned it recognition worldwide. The company originates in France, where it was established in 1956. Since then, the company has expanded its operations to more than 120 countries. A wide variety of cookware, including pots, pans, and pressure cookers, as well as small appliances, such as toasters, kettles, and food processors, are among the products available from this business.
