Tefal X-Force Flex 15.60 Pro Weak Suction

I purchased a Tefal X-Force Flex 15.60 Pro vacuum cleaner about one year ago from the Tefal store in İzmir Forum Bornova AVM. Before buying, we explicitly asked in the store whether the device, with its stated 230W suction power, would be strong enough to vacuum our cat’s hair and small grain-like particles. We were clearly told that it would easily handle these. However, during the last two months of active use, we have seen that the vacuum cleaner does not pull the small grain-like particles into the main dust container, although this problem occurs everywhere we use it, on all types of surfaces. In other words, the performance that was promised in the store and that we expected when buying the product is not being delivered in daily use. On 12.04.2026 I wrote my complaint to Tefal customer service, but I have not received any response so far. This makes us feel both ignored and disappointed, considering the trust we placed in the brand when purchasing. If this problem is specific to our device, I request that our product be replaced with a fault-free one. If it is a general product defect affecting this model, I request that the product be classified as defective, recalled, and that our payment be refunded. I kindly ask for my complaint to be examined and for a clear and prompt response.