I purchased a trousseau set from the Karaca store in Balıkesir 10 Burada AVM on 19 April 2026. I am having a serious problem with the return process and I believe my legal right of withdrawal is being delayed. The store staff informed me that they do not accept returns. Afterwards, I contacted Karaca via WhatsApp and I was told that the return would be accepted if I returned the entire trousseau set. Based on this information, I transported the whole set back to the store, even though the products are very heavy. However, the store staff again said that they do not accept returns and that Karaca must first send them an instruction that they can take the return. They also stated that they cannot keep such a large and heavy set in the store and they did not make any effort to resolve my grievance. In addition, the products they sent were defective many times and I had to constantly deal with carrying this heavy set in order to reach a faultless product. At this point, I am completely tired of this process and I do not want to continue trying to change defective products. I request that the full price of the trousseau set be refunded to me without any deductions and that this refund be carried out without further delay in order to compensate for the victimization caused by the store and the inconsistent information given by different Karaca channels.
I am writing to express my deep disappointment regarding the warranty service I received from Karaca. In 2020, I purchased a “Karaca Bio Diamond Pro 7-Piece Cookware Set” with a 10-year warranty from the Tamev Store (Kervan Halı ve Çeyiz Tic. Ltd. Şti.) located in Kağıthane, Istanbul. Due to defects...
On February 27, 2025, I made a purchase at the Columbia store in Carrefour Maltepe Park AVM. The next day, I requested a refund and returned the product because it was too big. Despite the refund amount being ₺6,399.92, they have not yet refunded my payment and informed me that the refund would take...
Karaca returned my product without my consent just to sell it at a higher price. I purchased a cup set from Karaca Züccaciye via Trendyol for around ₺1100-₺1200 during a discount. They didn’t even ship the product for 2-3 weeks. Then, out of nowhere, I received a return notification. When I checked,...
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...
Dear Karaca, I am writing to formally express my dissatisfaction with my recent experience with Karaca. On September 1, 2024, I purchased a 24-piece dinner set through your sales system, which indicated that the items would be shipped via your logistics service. Unfortunately, when I received the sh...
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