I purchased an Electrolux KGG64362K built-in hob from the MediaMarkt website on 5 October 2026. Delivery and installatio...n were completed without any issues. However, about a week after I started using the hob as intended, the grates, burners and burner wells developed discoloration, rust and stains.
Approximately 10 months ago, I purchased an Electrolux ESF5512LOW dishwasher from a store in Antalya Kepez. I chose this... product because it was introduced to me as the most expensive and supposedly highest quality model in the store and I paid ₺24,000. I have used the machine carefully and in accord
On September 9, 2026, I purchased an Electrolux refrigerator because my existing one broke down. The product arrived on ...September 10, and on September 12, the authorized service came for the installation. When they opened the box and plugged it in, we noticed that the refrigerator was not working at
I would like to file a complaint about my Shopee order being incorrectly updated as “Delivered” while I have not receive...d the product, and I request that the item be delivered to me again. My order details are as follows. The order ID iđ 260808T3A9TYP5, the product is a “Bếp gas dương Electrolux ETG
I purchased the unit on September 20, 2018. On February 23, 2026, the machine malfunctioned; I called the authorized ser...vice center in Sancaktepe, and they diagnosed a motor failure. Since the appliance prominently displays "10-Year Motor Warranty" I asked if it was covered; I was told that coverage
For the last two months I have been experiencing a serious problem with my Electrolux upright vacuum cleaner. The device... overheats during use and then shuts down by itself, which prevents me from using it properly in daily cleaning. This situation is especially disappointing for a product that is so
On July 20, 2026, the authorized Electrolux service visited our home to install the built‑in oven we purchased from Heps...iburada, under order/invoice number 7249642363. After completing the installation, the technician personally set the oven to the 300°C burn‑in program, started it and left our home
Approximately 8 months ago, we purchased an Electrolux washing machine from the Media Markt store located in Mersin Foru...m AVM, paying a total of ₺52,848.00 including a 1+3 year insurance. We are a family with two small children, aged 8 and 1.5, and as can be expected, our laundry needs are quite hig
"I thank Ms. Sinem from customer service for her interest in the matter and for providing a solution."
After purchasing the Electrolux EW7D285UT dryer on 04/28/2026, I attempted ...to register the appliance through the “Register Your Device” section on Ele
I purchased a handheld Electrolux garment steamer from Amazon on 10 March 2024. Approximately four weeks ago, the device... stopped working properly, and now it does not pump at all when I try to use it. Because of this, I am unable to use the steamer for its intended purpose. Since the product has fai
My Electrolux EW7HL81W4 dryer broke down, and after inspection by the authorized service center, I was informed that the...re are issues with the RAM and sensor components. I was also told that these parts cannot currently be sourced from overseas. I have been waiting for approximately 31 days for the
On 19.12.2025, I purchased a brand-new Electrolux EW8F7417QT washing machin...e from the Electrolux store located inside the MediaMarkt branch at Marmara
After purchasing the Electrolux EW7D395UT 9 kg dryer, it was installed on October 24 and I was only able to use it for a...bout two months. On December 24, the machine broke down — the drum wouldn’t turn. I called the authorized service, they came to the house, disassembled the machine, and after worki
On May 15, 2023, I purchased an Electrolux EW7H458ST dryer through Hepsiburada with a 36-month warranty. I followed all ...maintenance and usage instructions provided during installation. Despite this, the device leaked water for the first time on October 7, 2024. It was repaired by an authorized serv
I purchased an Electrolux EW7H458ST PerfectCare 700 – 8 kg heat pump dryer on 05.02.2024 via Hepsiburada. Although I hav...e been using the product for about 1.5 years and the 2‑year legal warranty period is still continuing, the machine has recently started dripping water onto the floor. I noticed thi
We have been using an Electrolux 9 kg washer-dryer combo for approximately three years, and even though the product is c...overed by a 3+4 year warranty, we believe that the company is not standing behind either its product or its warranty commitments. For the past three months, the machine has not bee
I purchased an Electrolux EP71AB14UG vertical vacuum cleaner and from the very first day we used it, there has been a pr...oblem with the front brush roller. While vacuuming carpets, the brush stops working and the device cannot clean properly. This problem occurs specifically on carpets and makes it i
On 30.10.2022, I purchased an Electrolux LNT7ME46Q2 refrigerator on an installment plan for ₺19,000. My product’s invoic...e/service reference number is EA22022000000116. Approximately two and a half years after the purchase, the refrigerator started to produce excessively loud and disturbing noises, w
While using my Electrolux EP81HB25SH vacuum cleaner, the head of the product broke on October 1. The product is still un...der warranty, and I have both the warranty certificate and the invoice. When I contacted the authorized service for the broken head, they told me it was considered user error—claim
I purchased the Electrolux EW7W2612T washing machine on October 2, 2025. The machine is completely new and has not been ...used before. However, during the first use, it made strange and loud noises while the drum was spinning. This issue occurs in most programs and prevents me from using the product p
I purchased my Electrolux EW6F341PST washing machine about a year ago, and it is still under warranty. For the past mont...h, the door gasket has shown significant melting, and according to the service team, there is also wear inside the drum caused by detergent use. I called the authorized service for
For the past 15 days, I have been experiencing an unusual noise problem with my Electrolux EW8H3966IB model 9 kg capacit...y dryer every time I use it. I have never operated the machine fully loaded; while I have used all the programs, I mostly prefer the Mixed XL and Cotton programs, and the issue occ
Last summer, I purchased the Electrolux EXP34U339HW portable air conditioner, trusting its 12,000 BTU capacity to cool m...y 24 m² room. Unfortunately, the product failed to meet my expectations. It couldn’t cool the room sufficiently and was far from “silent” as advertised—it runs quite loudly. The fi
Twelve days ago, the authorized service team came to my address in Tuzla/Istanbul to install my Electrolux built-in elec...tric oven. However, the service team arrived without any technical tools and attempted to complete the installation using only the tools available at home. Since they did not use a
Electrolux (US) represents the United States consumer appliance operations of the global appliance manufacturer Electrolux Group. The brand provides a variety of major domestic appliances and cleaning equipment designed for residential use.
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