I purchased a pair of Skechers women’s sports shoes, model 13087 BKRG, size 7.5, from the SuperStep store in Samsun Yeşilyurt AVM on 10.02.2026. Approximately 2.5 months after purchase, a serious problem occurred in the heel area of the shoe. The hard object inside the lining of the heel created an inward bulge, causing discomfort to the point that the shoes can no longer be worn. When I noticed this situation, I took the shoes to the SuperStep store where I bought them. They told me they would send the product for inspection. Following the inspection, my request was rejected on the grounds of “user error.” However, I am certain that this problem is not due to misuse, but rather to a manufacturing defect in the heel structure, because the issue appeared in a very short time and only in the heel part. I have the invoice for the product, and it is still under warranty. I would like this unjust “user error” decision to be reviewed once again, and for my defective Skechers shoes to be replaced with a new pair. I expect this manufacturing defect to be resolved as soon as possible so that I can use the product comfortably.
The soles of the Skechers D'Lites I purchased from SuperStep Ankara's Ankamall Shopping Mall in March 2024 quickly deformed, eventually causing a complete puncture. I sent the product to the SuperStep branch in the Horizon Garden Shopping Mall in Denizli for warranty service on August 24th. On Augus...
I purchased a pair of Skechers walking shoes from the Skechers store in İstanbul Piazza AVM in August 2025. After a while of normal daily use, both shoes started to deteriorate from the same points on the outsoles, and pieces began to break apart in those areas. For a walking shoe that I used under ...
I bought a product from the Skechers store in Taksim Grand Pera with invoice number 1-r-7-6192829 on September 28, 2023. Before a year had passed, the product tore at the side. When I sent it for inspection, I received a response stating it was a customer error, and there was no manufacturing defect...
I purchased a Skechers Moonhiker 183196 BBK in size 8.5 from the Skechers store in Ankara Ankamall. Even though I used the shoes regularly under normal conditions, within just 3–4 months the heel area and the insole lining started to peel and wear off. I can’t reconcile this level of wear in such a ...
On October 5, I purchased a pair of sneakers from the Skechers store for approximately ₺7,000, and even though I only wore them 4–5 times, the inner heel area began to tear and became severely deformed. A shoe at this price point deteriorating so quickly both surprised me and left me let down. I had...
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