On November 2, 2025, I shopped at an Ebebek store. At the checkout, the staff member took the thermometer I bought out of its box and tried to test it on me in front of other customers as if making fun of me. This behavior was deeply humiliating and uncomfortable; I felt embarrassed in the store. Th...
When I went to pay for my purchase on 02.11.2025 at around 14:25, I was told that installment payments could not be made with my Ziraat credit card. However, when I previously made a purchase at another ebebek store, I was able to pay in installments with the same card. The cashier at this store, ho...
On August 30, 2025, I purchased a Rabi Beyza Country expandable crib from the ebebek online store with order number 5830591779. The product was delivered via Horoz Logistics on September 5, 2025, but 6 parts were missing from the package. Therefore, I submitted a return request on September 16, 2025...
Regarding my online order No: 5829667348, I used my gift card (Code: GC0003ACRK517F572) since I was unable to redeem it in physical stores. I placed my order on September 5, and although the products were in stock, the shipping company mistakenly returned them. After contacting your customer service...
About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...
I have been using Ecowell Baby Shampoo for my child for nearly two years and have never had any issues until now. However, the shampoo I recently purchased from Ebebek smelled extremely unpleasant the moment I opened it. Because of this, I have not used the product at all. I still have the receipt ...
Two years ago, I purchased a Litetrax 3 stroller from the Ebebek Bostancı branch. Recently, the brake cable broke, making the stroller completely unusable. I repeatedly asked to purchase a replacement brake cable, even if it meant paying for it, but Ebebek customer service keeps stalling me with the...
About six months ago, we purchased a Voit Big Foot Scooter from E-Bebek. Over time, the section where the handlebar connects to the foot platform—which should remain firmly fixed—became loose and started turning. As a result, the steering now shifts side to side, making it impossible to use the scoo...
On September 16, 2025, I purchased a Baby Mom single breast pump from the Ebebek online store. When I first opened the box and tried to use the product, I discovered that the device did not perform any suction at all. The product was delivered with an invoice and is still under warranty. I immediat...
For the past two months, I have been trying to use my Ebebek gift vouchers on their online store, but every attempt ends with the same error: “An error occurred during the transaction, our team is investigating, please try again later.” I have tried multiple times at different hours and days, yet t...
On August 18, I purchased a high chair from the Ebebek online store. The estimated delivery date was August 20, but even after 20 days, the product has still not been delivered. I contacted customer service more than 100 times throughout this period. Each time I was told the same thing—“it will be ...
When I opened my Ebebek delivery (tracking EBHJ1003760854), the Easy-Detangle hair spray had leaked inside the package. The product was damaged and unusable on arrival. I tried to contact Ebebek through the app and was redirected to WhatsApp, but I only got automated/AI responses — there is no real...
On September 6, 2025, I ordered the Baby Mom adjustable velcro maternity and nursing pillow (Order No: 4433610719) through Hepsiburada.com, selecting ebebek as the seller. The product was reportedly shipped on September 8th, but ebebek's preferred shipping company held it in storage for four days an...
During my experience at the Erzurum MNG Mall and Erzurum Forum Mall Ebebek stores on August 31, 2025, and September 1, 2025, I faced serious negligence that resulted in significant grievance and customer dissatisfaction. At the MNG Mall store, the advertised 8-installment campaign was not applied to...
On Saturday, 06.09.2025, around 17:15, while shopping at the E-bebek store in Gaziantep Prime Mall, my 2-year-old son was looking at books in the section next to the cashier when a security tag pin, which should not have been on the floor, pierced his foot. I believe this happened due to the neglige...
In 2024, I purchased a Deerma F628S Ultraviolet humidifier from Ebebek, and the product broke down within just three days. When I went to the store, they said they would repair it, but I stated that a defective product cannot be repaired and requested either a new one or an exchange with another bra...
On August 21, 2025, around 6:20 PM, I visited the E Bebek store in Mezitli, Mersin, to exchange unused bibs, a feeding bowl, and a dress we'd received as a gift for our baby. Initially, the store staff told me they could only exchange textiles and that they could keep the dress. However, despite the...
On August 9, 2025, I purchased a rocking donkey with order number 5830121187 through the Ebebek app, but I keep receiving a rocking lamb instead. Each time I return the product and request an exchange, customer service apologizes and promises to resolve the issue, yet after two weeks I am sent the l...
On 15.06.2025, I purchased the Canyon Travel System Baby Stroller V2 from the e-bebek online store for ₺7999.20 for my soon-to-be-born child, and the product arrived with its warranty certificate. On 06.08.2025, when I opened the package and began assembling the stroller by checking the documents, I...
I purchased a Fisher Price baby magnet puzzle from Ebebek, anticipating a high-quality product based on the strong reputation of both the brand and the store. Upon opening the box, I discovered that 6 pieces were missing, and some of the ones included were duplicates. I truly didn’t expect to encoun...
There was an extra 20% Hepsipay discount on the Ebebek brand high chair I wanted to buy through the app. That evening, I couldn’t complete the purchase due to having a small baby to care for. The next day, the discount was gone. I visited a store the following day and was told the offer had ended. I...
On May 6, I ordered a scooter through the eBebek app. The same day, I called to request a return, but they told me I could only initiate a return once...
The Ideal Baby cabinet lock I bought from the eBebek store is supposed to be a child lock, but I say “supposed to” because it comes off without applying any force at all. What a poor-quality product—yet we buy these for our children’s safety. I tested it on multiple surfaces thinking I might be doin...
I purchased a stroller from the Ebebek store at İzmir Egepark, and the canopy of the stroller keeps falling down while my baby is lying in it. Logically, this canopy is supposed to protect from the sun and rain, but we’re unable to use it for that purpose. We went to the Ebebek store about this issu...