Ecovacs

I purchased an Ecovacs X8 Pro Omni robot vacuum cleaner on 09/08/2025. From the very first day, I have been experiencing serious problems with the device’s charging time and mapping performance. The battery drains very quickly, it re-enters rooms it has already cleaned, and some rooms are not cleane...

My Ecovacs Deebot X8 Pro Omni robot vacuum stopped working about a month ago after showing a “bumper stuck” warning. It also fell down the stairs due to a cliff sensor error. I live in a three-story house and cannot use the device because of these issues. After the problem occurred, I contacted Ecov...

I bought the Ecovacs N20 Pro Plus in February. Although I originally had another brand in mind, I chose this one based on the salesperson’s recommendation. I was using the product without any issues, but after taking a two-month break while I was abroad, I experienced persistent connection problems ...

While I was very satisfied with the Deebot T9 model robo vacuum cleaner I bought from Ecovacs, I sent it to BDH technical service because the mopping chamber did not fill the mop cloth with water. When I sent it, I informed them that there was a crack in the chamber, but I also said that there was n...

I recently purchased the Ecovacs Deebot N10, and I'm extremely disappointed with its performance. One of the key reasons I chose this model was the advertised feature that it automatically lifts the mop when transitioning from hard floors to carpets or rugs, allowing it to clean different surfaces w...

I recently purchased the Ecovacs Deebot N20 robot vacuum, and I have been struggling for days to complete the setup. The process goes smoothly until the final step, where it asks me to connect to the robot's Wi-Fi. At that point, it prompts me to enter a Wi-Fi password, but there is no mention of an...

In October 2024, I purchased the Ecovacs Deebot X1 Omni robot vacuum. We returned the product to the store due to poor vacuuming performance, and they submitted a service request to the company on our behalf. Before sending it to the service center, the store photographed the unit, confirming there ...

We bought the Ecovacs Deebot N8 robot vacuum from MediaMarkt, and for the first year, it worked perfectly. But now, it’s become a complete frustration. Despite selecting specific rooms or zones from the saved map in the app, the vacuum completely ignores my selections and instead starts its own full...

I purchased the Ecovacs Deebot T20 Omni robot vacuum from MediaMarkt Optimum on 09.05.2024. Less than a year later, the mopping system stopped wetting the mop pads. I took the device to BDH Bilişim Maltepe (the authorized service center) on 06.03.2025. The next day, I got a message saying the repair...

I’ve been using the Ecovacs Deebot N20 Pro Plus for just two days, and I already regret the purchase. While the robot excels in suction power, Wi-Fi connectivity, and mapping, the obstacle detection is shockingly poor. It repeatedly slams into the same spot at high speed, completely ignoring walls, ...

I bought the Ecovacs T30 Pro Mini for a total of ₺43,000—₺35,000 for the robot vacuum and an additional ₺7,000 for extended warranty. Just 20 days after purchase, the device broke down. Since it was within six months, I requested a replacement under the no-repair warranty policy, but I was told it n...

Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...

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I bought the Ecovacs N20 Pro robot vacuum on January 16. I didn’t use it much at first—just tested it briefly to make sure it powered on and vacuumed. Since I was about to move, I didn’t inspect it too closely. After moving into my new home, I finally started using it regularly. While the vacuuming...

Hello, I own the Ecovacs Deebot N20, and I’m having a frustrating issue during mopping. When the mop module is attached, the robot refuses to cross even low-pile carpet, which prevents it from reaching other rooms. As a result, the device ends the session prematurely and reports the cleaning as comp...

I just bought the Ecovacs Deebot N20 Pro robot vacuum from MediaMarkt yesterday, and I’m already seeing serious issues with its performance. While it works well on carpets, it completely fails to clean edges, corners, and along the baseboards—which are some of the dirtiest parts of the house and the...