I am writing this email to report a fraud incident that occurred through my FamPay wallet in October 2026 and to request... your urgent help. A person contacted me on Instagram and claimed that he would invest money on my behalf and give returns. Trusting his offer, I sent him a total of around 5,500 ₹
I am writing regarding an issue with accessing my FamApp account after losing the mobile number registered to it. My ori...ginal registered mobile number was 80113876**, which was an Airtel SIM that I lost, and since then I have not been able to log in to my FamApp account. My new mobile number is 8822
I am using an iPhone 16 and for the last two months I have been unable to use my FamPay account because the app keeps sh...owing the error message “Device access paused” whenever I try to log in. Due to this issue I cannot access my account or use any of the services linked to it. I request that my dev
My FamPay account is linked with my old phone number 93106838**. I have now changed my number to 87963649** and also upd...ated this number on my Aadhaar, so my old SIM is no longer active and I cannot receive OTP or log in to my FamPay account. Because of this, I am unable to use any FamPay services i
I have been facing a serious issue with FamPay UPI since 5th November. I am unable to create UPI transactions or make an...y payments, and my money is stuck in my FamPay account without any proper explanation or resolution. When I contacted FamPay support, I was told that my account was blocked due to
My FamPay account has been blocked on my new phone with a “Device access paused” message due to a security policy, and I... am currently unable to log in and use my account. This problem started after I changed my phone, and since then I have not been able to access my FamPay account from this device.
I have been facing a login problem with the Fam Pay app for a long time. I had created and logged into my Fam Pay accoun...t about one year ago using my old mobile number, but I no longer have access to that number. Now I am trying to log in using my Aadhaar and my new mobile number, but the app shows
I have been using Fampay and my Fampay wallet suddenly got blocked from yesterday. When I try to make any payment, the a...pp shows the error message “Transaction blocked due to fraud activities” and does not allow the transaction to go through. I have not done any fraudulent activity and this sudden b
I am having a serious problem completing my KYC and Aadhaar verification on the FamPay application and therefore I am un...able to use my wallet properly. When I try to continue the verification process in the app, I see the “Continue verification” screen and then repeatedly receive the error message “
I am writing regarding two wrong transactions I made through Fam Pay money transfer to the UPI ID of Vinayak Sanjay L***.... On 7 November 2026, I sent 50 ₹, and again on 7 November 2026, I sent 100 ₹ through the FamApp to the same UPI. These payments were made to the wrong account, and the intended re
For the last two days, I haven’t been able to log in to my Fampay account because of a persistent problem in the system.... Every time I try to access my account, the login fails and I can’t use the service at all. I’m requesting that you check my login issue urgently, fix any underlying technical prob
I am using the Famapp wallet and since 2 November 2026 I have been experiencing a serious debit freeze problem. When I t...ry to make payments, the transactions are not created and I receive an error message similar to “transaction was not created”. Because of this issue I am unable to use my own money
I made a payment of 280 ₹ through FamApp to a person shown in the app as “Mohammed Zayyan Ma...” and I was scammed. Afte...r the payment, I did not receive any goods or services in return, so it is clearly a fraud. I am very uncomfortable that such a scam could be carried out through FamApp and that my
My name is Suhaib Javaid Zag** and today I accidentally transferred ₹199.05 through FamPay to the wrong QR code. Right a...fter realizing the mistake, I tried to contact the receiver, but their phone was switched off and I could not reach them in any way. Since this was an unintentional transfer to a w
I use the Fampay app on my Android phone, but a few minutes ago the app suddenly stopped working. When I try to open it,... a pop‑up appears saying “Unusual Activity Detected” and that the app cannot be used on rooted devices, and it does not let me access my account at all. I am unable to use any feat
I am a user of the Fam app from Bangalore, India. My Fam account is registered with the mobile number 91489524**, but I ...no longer have access to this SIM card. I contacted Fam customer support and requested that my registered mobile number be updated using my Aadhaar details, since I cannot receive
On 5 November 2026, I accidentally sent a UPI payment of ₹3,000 to a wrong UPI ID through the FamPay (FamApp) applicatio...n. The transaction went through successfully, but the money was credited to the wrong recipient, and I realised my mistake only after the payment was completed. I am sharing the tr
On 4 November 2026, an amount of ₹1100 was deducted from my FamPay FamX Wallet and paid to an unknown person, as shown i...n the attached transaction receipt with transaction ID FMPIB6926723580 in the name of “Praveen Bhoi.” I only noticed that this payment was made to an unknown person after the trans
I am writing to report a mistaken transaction on my FamPay account and to request a refund of the amount. Through the Fa...mApp, an amount of 700 rupees was sent by mistake to the wrong number/account instead of the correct recipient. The payment of 700 rupees was made on 4 November 2026 and, as shown
I am writing regarding a FamPay wallet transfer that I made today, 4 November 2026, which I now need help recovering. Th...rough the FamPay app, I sent 300 via wallet transfer to a contact whose SIM card and number have since been lost. Because the receiver no longer has access to that number, I am ver
I use the FamPay application on my Android Realme 12+ 5G device. On 18 October, I started getting an “Unusual Activity D...etected” message when trying to log in, and since then I have not been able to access my FamPay account at all. Because of this warning I am completely blocked from logging in and
I am having a problem accessing my Fampay account because my old phone number is no longer available and all OTP codes a...re still being sent to that old number. Since I do not have that SIM card anymore, I cannot log in and cannot complete the “Change phone number” steps shown in the app. I would lik
On November 3, 2026, I accidentally made an incorrect payment of ₹199 through Fampay. The payment was processed as a Pay...tm transfer to a recipient named Pradip Singh under UTR number 667306608979. However, I did not intend to make this payment or transfer any money to this recipient. I request that
Today I mistakenly transferred 100 from my FamPay wallet by scanning the wrong QR code on FamApp and the money went to a...nother person instead of the intended recipient. The transaction is visible in my FamPay account as a payment of 100 to Gurveer Singh on 2 November 2026, with transaction and UTR I
FamApp by Trio (formerly known as FamPay) is an Indian financial technology platform created to give teenagers, students, and young adults access to cashless payments and digital money management. Founded in 2019, the brand is owned and operated by Tri O Tech Solutions Pvt. Ltd.
Customers and users can reach FamApp by Trio through the following official support channels:
FamApp by Trio operates within the fintech, digital wallet, and neo-banking sectors. It focuses on financial inclusion for the younger generation by providing spending accounts and digital payment tools designed to help users spend, save, and learn about personal finance safely.
User sentiment regarding FamApp by Trio leans heavily toward frustration due to recurring technical disruptions, account access issues, and customer care delays. While users appreciate having an independent payment tool, financial blocks and transaction discrepancies are significant sources of complaints.
If you’ve experienced issues with FamApp by Trio, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
