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adidas

Complaints

222 complaints
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adidas Online Shopping Scam Complaint

10

I ordered a pair of lace-up athletic shoes from kisbot27.site. When placing my order, I relied on the product descriptio...

adidas Online Shopping Scam Complaint

Adidas Runfalcon 5 Shoes Torn Within Warranty

2

I bought an Adidas Runfalcon 5 running shoe from Boyner online store, which was delivered to me on 5 May 2025. I used th...

Adidas Runfalcon 5 Shoes Torn Within Warranty

Adidas Ortholite Sneakers Have a Defective and Uneven Heel

12

In September 2025 I bought a pair of Adidas Ortholite sneakers from Instreet. From the first moment, I noticed that ther...

Adidas Ortholite Sneakers Have a Defective and Uneven Heel

Adidas Shoes Torn After 20 Days and Claim Rejected

6

On September 5, 2026, I purchased an original pair of Adidas shoes from Ayakkabı Dünyası for TRY 4,754. Although the sho...

Adidas Shoes Torn After 20 Days and Claim Rejected

I Haven’t Received Either The Product Or A Refund

140

On 9 September 2026, I placed an order for Adidas Eclyptix 2000 via adidas.com.tr. During the payment step, the page sud...

Adidas Terrex Gore-Tex Shoes Falling Apart After Three Months

9

I purchased Adidas Terrex Gore-Tex shoes from the Etichet Optimum store on January 23, 2026, for approximately $197. Whe...

Adidas Response Shoes Seam Openings and Refund Request

30

"I sent the product back for a second return. They accepted the return."

About 40 days ago, I purchased a pair of Adidas Response men’s sports shoes. After a short period of use, deformations a...

Adidas Adizero Adios Pro 4 Popping Sound and Internal Carbon Plate Defect

62

I bought a pair of Adidas Adizero Adios Pro 4 running shoes from Yalı Spor at Agora Shopping Mall in İzmir on 3 Septembe...

Adidas Samba Shoe Deformation

112

I purchased a pair of Adidas Samba shoes on 27.06.2026 from the Adidas store in Optimum AVM, İzmir. After using the shoe...

Adidas Samba Shoe Deformation
Adidas Samba Shoe Deformation
Adidas Samba Shoe Deformation

Adidas Shoes Arrived with Damaged Box – Replacement Request

20

I bought an Adidas branded pair of shoes from the Adidas seller on Trendyol and the product was delivered to me today wi...

Adidas Cloudfoam Caused Foot Injury After First Use

36

On 7 April, I purchased an Adidas Cloudfoam product with the order number ATR91160214. I wore the shoes only once, and t...

Adidas Cloudfoam Caused Foot Injury After First Use
Adidas Cloudfoam Caused Foot Injury After First Use
Adidas Cloudfoam Caused Foot Injury After First Use
Adidas Cloudfoam Caused Foot Injury After First Use
+3

Adidas Shoe Sole Separation After Normal Use Awaiting Inspection Result

32

I bought an Adidas shoe from the Sarıyıldız store in Menemen, İzmir. After a while of normal use, the shoe started to we...

Adidas Price Policy And Excessive Price Difference

26

I purchased the "Crazychaos 2000" model shoes (Product Code: IH0308) for ₺4,799 from Adidas’ official website/applicatio...

Can't Get My adidas Shoes And Can't Get My Money Back!

55

On 03.04.2026, I purchased two pairs of shoes with the models IG6045 and ID4045 via adidas.com.tr with the order number ...

Adidas Canceled My Jacket Order Without Any Warning or Explanation

30

I ordered the Helionic Climawarm Padded Hooded Jacket from Adidas’s official website on April 20, 2026. My order number ...

Adidas Online Order Not Delivered and No Shipping Update

39

On April 8, I placed an order on Adidas Online using my credit card (Order No: atr91176303). Despite a significant amoun...

Adidas Shoes Deformed in Seven Months - Claim Rejected

49

On 21.09.2025, I purchased a pair of Adidas sports shoes for ₺2,500 from the Adidas store located in Ankara Acity Shoppi...

I Face Adidas Runfalcon 5 Tear Issue Within One Year

51

I purchased Adidas Runfalcon 5 sneakers from the Market Spor store located in Kentpark Mall in Ankara. However, in less ...

I Face Adidas Runfalcon 5 Tear Issue Within One Year
I Face Adidas Runfalcon 5 Tear Issue Within One Year
I Face Adidas Runfalcon 5 Tear Issue Within One Year

Adidas Sent Defective Shoes Three Times With No Quality Control

30

For nearly a month, I have been dealing with an ongoing issue related to a shoe order I placed through Adidas’s official...

Adidas Sent Defective Shoes Three Times With No Quality Control
Adidas Sent Defective Shoes Three Times With No Quality Control
Adidas Sent Defective Shoes Three Times With No Quality Control
Adidas Sent Defective Shoes Three Times With No Quality Control
+1

Adidas Order Not Delivered on Time and Misleading Stock Information

68

As shown in the screenshot I attached, it has been 6 days since I placed my order on Adidas’s official website, and the ...

I Face Adidas Gore Tex Shoes Not Waterproof and Request Replacement

169

Approximately 15 months ago, I purchased a pair of Adidas Gore-Tex shoes from the ArmoniPark store in Sefaköy and paid $...

Adidas Superstar Sneakers Started Peeling After Only a Few Uses

62

I purchased a pair of Adidas Superstar sneakers through the Adidas mobile app in December. Because it was winter, I did ...

Adidas Superstar Sneakers Started Peeling After Only a Few Uses
Adidas Superstar Sneakers Started Peeling After Only a Few Uses

Adidas Order Cancelled After Days Of Misleading “Delivery Tomorrow”

50

I placed an order for a pair of shoes from the Adidas website on February 28 with the order number ATR91024523. Despite ...

Frequently Asked Questions

To submit your warranty claim, contact Adidas's customer support at 1-800-988-9337 and describe your desire. Customer service agents will provide further instructions on how to proceed. Alternatively, you can make a warranty claim on the company's website by visiting https://www.adidas.com/us/help, clicking the Chat button in the screen's lower right-hand corner, completing the necessary fields, and clicking Start a Chat.

About adidas (US)

adidas (US) represents the retail and e-commerce branch of the global sportswear brand in the United States, operating under adidas America, Inc. Headquartered in Portland, Oregon, it distributes athletic apparel, footwear, and equipment through retail locations across the country and its official online store.

Products and Offerings

  • Footwear: Athletic and casual sneakers designed for running, soccer, basketball, gym workouts, and everyday lifestyle wear.
  • Apparel: Performance activewear and sportswear, including workout tops, tracksuits, tights, shorts, and weather-resistant jackets.
  • Sports accessories: Athletic gear and accessories such as backpacks, duffels, socks, headwear, and soccer balls.
  • Member services: The adiClub rewards program, offering members account perks, exclusive releases, and digital shopping benefits.

If you have shopped with adidas (US), you can share your experience on Xolvie.