I purchased a Karaca Berry Tea XL tea maker from Karaca’s own online store in November 2023. For about a year I did not use the product, and I started to use it regularly only in the last year. Approximately 5–6 months after my first use, although there had been no previous problem, I plugged it in ...
I purchased a Karaca Mastermaid dough kneading machine from Karaca’s own website, and although I expected it to be a durable product, it malfunctioned after about 3 years of use. While it was running, the machine suddenly stopped and has not worked since. I contacted Karaca customer service about th...
I purchased a Karaca Earth Collection Galactic 55-piece dinner set from Karaca’s website on January 11, 2026 (order number DE99807099) because I loved the design and selected it for a very special dinner I had planned. When the package arrived, 7 plates were already broken (4 dinner plates and 3 lar...
I am using a Karaca Mastermaid 10 in 1 kitchen robot and within the last month, while grating with the product, the grater part broke, pieces came into our mouths and then the handle also broke. I was using the device in accordance with the user manual; since the machine does not work without being ...
I bought a stainless steel teapot set from the Karaca store in İstanbul Maltepe Piazza AVM. Although it is a stainless steel product, rust formed inside the teapot after about three months of use, which I find unacceptable for this type of product. I would like a clear explanation from Karaca as to ...
Hello, this is about Karaca’s tea maker. It’s a well-known brand that sells in our country, and we trusted the brand when we purchased it. However, within just a few months, the handle broke at the small connecting point. The lower part is a snap-in design while the upper part is screwed in. They co...
I am writing to express my deep disappointment regarding the warranty service I received from Karaca. In 2020, I purchased a “Karaca Bio Diamond Pro 7-Piece Cookware Set” with a 10-year warranty from the Tamev Store (Kervan Halı ve Çeyiz Tic. Ltd. Şti.) located in Kağıthane, Istanbul. Due to defects...
On September 20, 2025, I purchased a Karaca Hatır model coffee machine from the Karaca store at Olivium Mall in Zeytinburnu, Istanbul. Shortly after the purchase, I began experiencing a heating issue, as the machine does not heat properly. I sent the product to the service center for the first time ...
I purchased a Karaca Çaysever 3-in-1 talking glass tea maker (invoice number: EAB2025000000494) from Trendyol, and for the past 4–5 months, I have been continuously experiencing a heating failure with this product. The product has been sent to authorized service three times. Each time, it was alleg...
I purchased a Karaca Çaysever Robotea Pro 4-in-1 Talking Automatic Tea Maker & Water Heater from the Karaca Home store in Ümraniye, İstanbul Meydan AVM around January–February 2025 for approximately $150 on my credit card. Even though it hasn’t even been a year since I bought the device, a serious u...
I purchased a Karaca Glass Tea XL 2‑in‑1 Glass Tea Maker & Kettle (Order No. 302-3170993-0217966) on 11.06.2025. After a short period of use, the product broke and became unusable. I contacted customer service many times and, after long discussions, a return ticket for repair was finally issued and ...
On 17.09.2025, I purchased a Karaca Çaysever Robotea Pro Con 4 in 1 from the Karaca store. After using the device for about two months, it started to malfunction; the buttons stopped responding, it either did not brew tea at all or stopped the brewing process halfway and gave an error, and it was le...
I bought a Karaca vacuum cleaner about three weeks ago, and while it works fine on hardwood floors and upholstery, it simply won’t clean carpets. It drags hair and lint back and forth without picking them up, making it impossible to use as intended. I was out of town the first week, so I only starte...
I ordered the Karaca Retro Personal Smoothie Blender on August 31, 2025, through Trendyol, and it was delivered to me on September 3, 2025. I used the product without any problems until November 17, 2025. However, on November 12, 2025, the lid of the blender began leaking liquid. Now, the product le...
On 12.11.2025, I placed an online order with the number 93098616. During the purchase, it was stated that the product would be shipped within 2 days, so I expected to receive it within 5 days at the latest. However, more than 10 days have passed and my order still has not been delivered. Not only wa...
On October 26, I purchased a Karaca Hatır Neo coffee machine for ₺2,380, and when I used it for the first time on October 29, the handle came off in my hand. I immediately went to the store to request an exchange, but they refused to help, so I shipped the product back and requested a refund. Althou...
In August, I purchased a Fine Pearl dinnerware set from the Karaca store at and my invoice number is 1992025000009108. Even though months have passed since my order, my product has still not been delivered, and I paid ₺25,000 at the time of purchase. I contacted the store and customer service multip...
I bought a Ninja blender from Karaca, but it doesn’t work. They sent it to service, but for a month they didn’t fix it and they didn’t refund my money. The blender was new and I didn’t use it. They said they needed 20 days, but I said I didn’t want it repaired—I wanted my money back because it was n...
On May 10th, I purchased a New Matilla cutlery set from your Ünye Karaca Gürsoylu store. When I first received the product, the forks were already discolored. The store took only the forks and replaced them a week later. However, after a short period of use, I have now noticed visible rust on the kn...
On October 20, 2025, I purchased a Karaca Hatır Neo Inox Turkish Coffee Machine from Karaca Store. When the product arrived on October 25, I opened the box, which came in Karaca-branded packaging, and noticed that it had been opened and resealed multiple times, with visible tape marks and punctures....
I previously reported a malfunction for my Karaca rechargeable vacuum cleaner, and your company provided me with a shipping code. However, I was not clearly or promptly informed that the code would only be valid for a short period, so it expired. The product was used for about a month after purchase...
I bought the Karaca Plazma Stelle Series cookware set because I trusted the brand and the claim that it didn't have any dangerous chemicals like PFAS ...
On October 21, while using my Karaca Orion Stainless Steel Vacuum Flask, I experienced a serious issue. Just 2–3 seconds after pouring hot water into the flask and closing the lid, it exploded, causing the hot water to splash onto my face, hand, and knee. I suffered redness in those areas; while not...
