"I thank Karaca for solving the problem. My confidence in the brand has truly increased. I also thank Ms. Senanur for her attentiveness and nice approach."
I bought a Karaca Multichef Artisan Digital Display Full Cast Iron Dough Kn...eading Machine Black 1800W 7L from the Karaca store in Adana Optimum Shoppi
On July 26, 2026, I purchased an Emsan Sedir Elegance 84-piece, 12-person cutlery set as a gift from the Karaca store at... Istanbul Tema World Mall. Since the person I intended to give it to did not like the product, I went to the Karaca store in Akbatı on July 27, 2026, to return it. At the Akbatı st
My Karaca Çaysever Robotea Pro 4 in 1 Glass Starlight, which I purchased from Karaca, developed a fault while still unde...r warranty. The product was serviced three times for the same mainboard failure, and the identical issue reoccurred after each repair. When I returned the product to the service ce
I purchased a Karaca Coffee Art 1101 Espresso Machine from the Karaca online site with invoice number KF02024001900169 (...ETTN: 419C6BE4-8F02-1EDF-ABE2-D3D9A83912B9). The invoice date is 30.11.2024 and the product is under warranty until 30.11.2026. Since June 2026, the machine has had a constant pres
In 2023, I purchased a Karaca Çaycı Robotea. About one year after the purchase, a problem developed in the lower water h...eating section — the device stopped heating water and continuously displayed an error warning. In 2025, after sending the product in for service, a replacement unit was provided. H
"My issue was addressed; I hope that a refund will be issued as a result."
I received a Karaca Hatır water-tank Turkish coffee machine, model e301 acm, as a gift from my cousin on 25 July 2025. F...rom the very first use, the machine had a water heating problem and was serving the coffee cold, especially when we prepared coffee for three or more people. At first, we thought w
In November 2023, I purchased two Karaca Home products through Trendyol: a Gastro 10-in-1 pizza maker and a Multichef St...and Mixer Rose Gold. The warranty for both products expired in November 2025. Shortly after the warranty ended, about two months ago, the pizza maker suddenly malfunctioned on its
On March 28, 2026, I purchased a teapot from the Karaca Home store in Çorlu. Since April 6, I have been trying to return... this product at stores in Istanbul, but none of the locations have accepted my return. Store staff told me that their POS systems are different from each other, which prevents th
I purchased a trousseau set from the Karaca store in Balıkesir 10 Burada AVM on 19 April 2026. I am having a serious pro...blem with the return process and I believe my legal right of withdrawal is being delayed. The store staff informed me that they do not accept returns. Afterwards, I contacted Karac
I purchased the Karaca Bio Granit Lena 9-piece cookware set from Karaca’s o...fficial website on November 21, 2023, and have been using it for about thre
I recently purchased the Karaca Pro Artisan Digital Display Cast Iron Stand Mixer 1600W White 5L from the “Karaca” selle...r store on Hepsiburada with the order number 410 643 549 4. I placed the order on 16.04.2026. Only two days after my purchase, on 18.04.2026, I saw that the price of the same produ
I purchased a Karaca Berry Tea XL tea maker from Karaca’s own online store in November 2023. For about a year I did not ...use the product, and I started to use it regularly only in the last year. Approximately 5–6 months after my first use, although there had been no previous problem, I plugged it in
I purchased a Karaca Mastermaid dough kneading machine from Karaca’s own website, and although I expected it to be a dur...able product, it malfunctioned after about 3 years of use. While it was running, the machine suddenly stopped and has not worked since. I contacted Karaca customer service about th
I purchased a Karaca Earth Collection Galactic 55-piece dinner set from Karaca’s website on January 11, 2026 (order numb...er DE99807099) because I loved the design and selected it for a very special dinner I had planned. When the package arrived, 7 plates were already broken (4 dinner plates and 3 lar
I am using a Karaca Mastermaid 10 in 1 kitchen robot and within the last month, while grating with the product, the grat...er part broke, pieces came into our mouths and then the handle also broke. I was using the device in accordance with the user manual; since the machine does not work without being
I bought a stainless steel teapot set from the Karaca store in İstanbul Maltepe Piazza AVM. Although it is a stainless s...teel product, rust formed inside the teapot after about three months of use, which I find unacceptable for this type of product. I would like a clear explanation from Karaca as to
Hello, this is about Karaca’s tea maker. It’s a well-known brand that sells in our country, and we trusted the brand whe...n we purchased it. However, within just a few months, the handle broke at the small connecting point. The lower part is a snap-in design while the upper part is screwed in. They co
"Karaca responded to my complaint. After a three-month process, instead of refunding the original invoice amount, it was decided under the ten-year warranty that my product would be replaced with an equivalent one. The new cookware set I selected has arrived. Although the process took a long time, I would like to thank Karaca for resolving my grievance. I also thank this platform for helping make this solution possible."
I am writing to express my deep disappointment regarding the warranty service I received from Karaca. In 2020, I purchas...ed a “Karaca Bio Diamond Pro 7-Piece Cookware Set” with a 10-year warranty from the Tamev Store (Kervan Halı ve Çeyiz Tic. Ltd. Şti.) located in Kağıthane, Istanbul. Due to defects
On September 20, 2025, I purchased a Karaca Hatır model coffee machine from the Karaca store at Olivium Mall in Zeytinbu...rnu, Istanbul. Shortly after the purchase, I began experiencing a heating issue, as the machine does not heat properly. I sent the product to the service center for the first time
I purchased a Karaca Çaysever 3-in-1 talking glass tea maker (invoice number: EAB2025000000494) from Trendyol, and for t...he past 4–5 months, I have been continuously experiencing a heating failure with this product. The product has been sent to authorized service three times. Each time, it was alleg
I purchased a Karaca Çaysever Robotea Pro 4-in-1 Talking Automatic Tea Maker & Water Heater from the Karaca Home store i...n Ümraniye, İstanbul Meydan AVM around January–February 2025 for approximately $150 on my credit card. Even though it hasn’t even been a year since I bought the device, a serious u
"They called this morning and said my defective product had arrived. Also, thank you to Ms. Sena for her kindness and attention."
I purchased a Karaca Glass Tea XL 2‑in‑1 Glass Tea Maker & Kettle (Order No. 302-3170993-0217966) on 11.06.2025. After a... short period of use, the product broke and became unusable. I contacted customer service many times and, after long discussions, a return ticket for repair was finally issued and
