Karaca

On 17.09.2025, I purchased a Karaca Çaysever Robotea Pro Con 4 in 1 from the Karaca store. After using the device for about two months, it started to malfunction; the buttons stopped responding, it either did not brew tea at all or stopped the brewing process halfway and gave an error, and it was le...

I bought a Karaca vacuum cleaner about three weeks ago, and while it works fine on hardwood floors and upholstery, it simply won’t clean carpets. It drags hair and lint back and forth without picking them up, making it impossible to use as intended. I was out of town the first week, so I only starte...

I ordered the Karaca Retro Personal Smoothie Blender on August 31, 2025, through Trendyol, and it was delivered to me on September 3, 2025. I used the product without any problems until November 17, 2025. However, on November 12, 2025, the lid of the blender began leaking liquid. Now, the product le...

On 12.11.2025, I placed an online order with the number 93098616. During the purchase, it was stated that the product would be shipped within 2 days, so I expected to receive it within 5 days at the latest. However, more than 10 days have passed and my order still has not been delivered. Not only wa...

On October 26, I purchased a Karaca Hatır Neo coffee machine for ₺2,380, and when I used it for the first time on October 29, the handle came off in my hand. I immediately went to the store to request an exchange, but they refused to help, so I shipped the product back and requested a refund. Althou...

In August, I purchased a Fine Pearl dinnerware set from the Karaca store at and my invoice number is 1992025000009108. Even though months have passed since my order, my product has still not been delivered, and I paid ₺25,000 at the time of purchase. I contacted the store and customer service multip...

I bought a Ninja blender from Karaca, but it doesn’t work. They sent it to service, but for a month they didn’t fix it and they didn’t refund my money. The blender was new and I didn’t use it. They said they needed 20 days, but I said I didn’t want it repaired—I wanted my money back because it was n...

On May 10th, I purchased a New Matilla cutlery set from your Ünye Karaca Gürsoylu store. When I first received the product, the forks were already discolored. The store took only the forks and replaced them a week later. However, after a short period of use, I have now noticed visible rust on the kn...

On October 20, 2025, I purchased a Karaca Hatır Neo Inox Turkish Coffee Machine from Karaca Store. When the product arrived on October 25, I opened the box, which came in Karaca-branded packaging, and noticed that it had been opened and resealed multiple times, with visible tape marks and punctures....

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I previously reported a malfunction for my Karaca rechargeable vacuum cleaner, and your company provided me with a shipping code. However, I was not clearly or promptly informed that the code would only be valid for a short period, so it expired. The product was used for about a month after purchase...

On October 21, while using my Karaca Orion Stainless Steel Vacuum Flask, I experienced a serious issue. Just 2–3 seconds after pouring hot water into the flask and closing the lid, it exploded, causing the hot water to splash onto my face, hand, and knee. I suffered redness in those areas; while not...

I purchased my Powercast Chef Cream Stand Mixer from Karaca four years ago for approximately ₺2200 from their website. After three years of trouble-free use, it started shutting down automatically after three seconds every time I turned it on. I took it to an authorized service center, and they diag...

Rust has appeared on the lid of my Karaca water heater. Shortly after I bought the product, small rust spots began to form on the top lid. I called for service in the Bodrum area, and when I spoke with customer service they said there is a service in Fethiye. I tried to reach a technician but couldn...

I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th o...

We are experiencing serious issues with the Karaca Çaysever tea machine purchased from the Karaca Venezia store. The first unit we received was defective, and as a result, we requested a replacement. However, approximately one year after receiving the second unit, the handle suddenly detached on its...

I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...

The hose of the vacuum cleaner I bought about 6 years ago from Karaca Küçükyalı Hilltown store broke, and since the labels on the vacuum are torn, I don’t know the model. I want to purchase the hose as a paid spare part, but I cannot obtain it because I don’t know the model code. I have not been abl...

I received a dough kneading machine that I purchased online from Karaca three days ago, and when I used it for the first time, I noticed a strong motor smell. Because of this, I requested a product replacement, but Karaca customer service only offered me a return option and refused my request for an...

For my Shark Ninja Never Change 5 Max air purifier, which I sent to Karaca authorized service, I was told that a refund would be issued, but the service form required to initiate the refund process has still not been sent to me. Since August 5, for the past 7 days, I have been contacting customer se...

I purchased a product from the Karaca store about a year ago, and during regular use, it broke. About a month and a half ago, I requested a replacement part from the same store. The store staff told me the part would arrive at the store within 20 business days and that they would call me. They also ...

I trusted the quality of Karaca and decided to furnish my entire kitchen with their products. Two years ago, I bought the Karaca 316 Premium Look Platin cutlery set. Recently, one of the teaspoons from the set went missing. I reached out to both the store and customer service, asking if they could p...

I bought the Karaca Espresso S10 machine in January and was only able to use it for one month. Over the past five months, it’s been sent to service three times. Each time, they claim there's nothing wrong, but the machine continues to malfunction. The back water compartment arrived loose, and scratc...

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I ordered a pair of sneakers from the Lacoste website and had been waiting patiently for 8 days for a basic delivery update. When I finally called customer service, they told me—almost as if it were no big deal—that my order had been canceled because of information from their warehouse. The website ...