Bershka Staff Accused Me of Washing an Unused T-Shirt
I am writing to express my dissatisfaction with the treatment I received at the Bershka Bursa Sur Yapı AVM store during a simple size exchange.
On June 3, 2026, at approximately 4:38 PM, I visited the store to exchange a black basic T-shirt that I had purchased on May 20, 2026, for ₺350. At the time of purchase, the fitting room queue was extremely long, so I bought the item in size XS without trying it on. When I later tried it at home, I realized that the size was too small for me.
As soon as I had the opportunity, I returned to the store to exchange the XS size for a size S. The product still had its original tags attached, had never been worn outside, and had definitely never been washed. I also had the purchase receipt with me.
Unfortunately, the experience at the checkout was extremely unpleasant. The male employee assisting me, who was approximately 1.80 meters tall with dark hair, repeatedly insisted that the T-shirt appeared to have been washed. Despite my explanations, he continued to treat the item as if it had been used. He even brought another product from the sales floor and attempted to compare it with mine in a manner that felt accusatory and disrespectful.
Throughout the interaction, his attitude was dismissive, arrogant, and unnecessarily confrontational. Rather than approaching the situation professionally, he made me feel as though I was being accused of trying to return an ineligible product. It was only after I firmly insisted on my rights that the exchange was eventually processed. The impression I was left with was that, had I not persisted, the exchange would likely have been refused.
A straightforward size exchange for an unused product with tags attached should not require customers to defend themselves or endure disrespectful treatment. What should have been a quick and simple process instead became a frustrating and uncomfortable experience.
I respectfully request that Bershka review this incident, evaluate the conduct of the employee involved, and provide the necessary guidance or corrective action to ensure that customers are treated respectfully and professionally.
I also ask that staff training and customer service standards at the Bursa Sur Yapı AVM location be reviewed so that other customers do not encounter similar treatment in the future.
I expect Bershka to take this complaint seriously and to ensure that customer interactions reflect the level of professionalism and respect that shoppers deserve.
