I am writing to file a complaint about the constant cancellation of my online orders with Bershka Mexico, without any cl...ear explanation. I have tried to place around ten different orders over time, using different customer accounts, different mobile phones and several debit and credit cards from dif
The bag from my Bershka order, placed on September 4, 2026, under order number 40307919533, was shipped, but it still ha...s not been delivered even though 10 days have passed since the expected delivery date. Although the tracking page shows movement and updates for my order, the package has still not
I placed an order for a blouse through the Bershka website on September 14, 2026. Four days have passed since I placed o...rder number 40309944815, but it is still showing as “Preparing,” with no progress or update regarding the order. I request that my order be prepared and shipped as soon as possibl
I sent the products from my Bershka order number 40305138167 back via Aras Kargo on August 22 in order to return them. I...t has now been 27 days since I shipped the return, but my $48 refund still has not been issued. Under Turkey’s Distance Contracts Regulation, I fulfilled my responsibility as the
I placed an order from Bershka on September 9, 2026, and selected the “Bir Günde Kargo” same-day delivery service for Is...tanbul. However, as of today, my package still has not arrived. Although the tracking page shows that my shipment was marked as “delivered” on September 10, 2026, no delivery was a
I placed an order through the Bershka online store on September 14, 2026, and paid an additional 130 TL (approximately $...3) for next-day delivery. Despite this, four days have passed and my order still has not been shipped. It remains listed as “Preparing” in the system, and I have seen no concrete p
I ordered a jacket from Bershka’s website on September 9. At the time I placed the order, the item was shown as in stock..., and my order was successfully placed. I then continued monitoring the order without receiving any notification of a problem. Regarding my order, I received an email from Bershka
I placed an order for a size 45 pair of Antifaz loafers through the Bershka mobile app on September 16, 2026. The follow...ing day, September 17, I discovered that my order, number 40310616851, had been canceled unilaterally without any explanation. The $51 payment I made for the order has still not b
On August 24, 2026, I placed an order via the Bershka mobile app in Turkey for two Baggy Flared Jeans and one Textured H...enley T‑Shirt, with order number 40384816862. According to the app, the order status appears as “Shipped”, however I have still not received any delivery even though more than a we
I made an online purchase from Bershka with the order number 40368296670. I returned the order and my refund was approve...d, but although about 40 days have passed, the refund of 3000 has still not been paid to my card. There has been no payment to my account despite the time that has passed, and this
I am writing to share an unpleasant experience I had at the Bershka store located in Bursa Korupark AVM on June 4, 2026.... Following a previous return transaction, I was provided with a paper-format gift card by Bershka. When I visited the store, I informed the cashier that I had this gift card and w
I am writing regarding a serious problem with the return process for my Bershka order number 40282874207. Through the B...ershka mobile application, I previously generated a return shipping code for my order. The application clearly stated that I could return the product until June 8, which led me to
I am writing regarding my Bershka online order, number 40285127581, placed on June 2, 2026. Although two days have alre...ady passed since I placed the order, it has still not been shipped. The order status continues to show only "preparing" with no further progress or indication that the package has
I am writing regarding my Bershka online order, number 40362428954, which has still not been delivered despite the promi...sed delivery date having passed. I placed this order on May 8 through the Bershka website. According to the information provided during the purchase process, the expected delivery
I am writing regarding a refund that has not yet been credited to my bank account following an in-store return at Bershk...a. On June 3, at approximately 5:00 PM, I visited the Bershka store located in Marmara Forum and returned a dress that I had previously purchased for ₺1,040. The return process wa
I am writing regarding a delay with my Bershka online order, number 40287376343. I placed this order through the Bershk...a website on June 1. During the checkout process, I was clearly informed that the products would be available for collection at the selected store on June 2. Based on this informat
I am writing to express my dissatisfaction with the treatment I received at the Bershka Bursa Sur Yapı AVM store during ...a simple size exchange. On June 3, 2026, at approximately 4:38 PM, I visited the store to exchange a black basic T-shirt that I had purchased on May 20, 2026, for ₺350. At the tim
I am writing regarding my Bershka online order, number 40285933295, which I placed three days ago and which has still no...t been shipped. Since placing the order, I have been monitoring the order tracking page regularly. However, I have not seen any progress or status update indicating that the packa
On April 25, 2026, around 8:39 PM, my 12‑year‑old daughter bought a white Bershka t‑shirt from your Akbatı Shopping Mall... store in Istanbul without trying it on, as she had previously purchased two different colors of the same model and was satisfied with them. When she tried the white t‑shirt at hom
On March 25, I placed an order on the Bershka website (Order No: 40276684895) for delivery to my address in Elbistan, Ka...hramanmaraş, using my Ziraat Bank debit card for a total of approximately $405. My order was automatically canceled just a few hours later. However, even after 20 days, the refund
On January 16, I purchased an item from the Bershka online store using my credit card. Although I returned the product s...hortly afterward, months have passed and my refund has still not been processed. I do not remember the exact return date, but the item was sent back via shipping soon after delive
On November 24, 2025, I bought a charcoal-gray coat from the Bershka store at Eskişehir Espark Mall for $68. After using... it for a short time, the coat started pilling noticeably, and because I believed the product was defective, I requested a return. For the return/exchange process, I was asked to p
I placed an order from Bershka on 25 February to be delivered to Ankara Keçiören. In this order, I purchased a leather j...acket and a V-neck grey blouse with the order number 40353396064. However, although the system shows that the order was delivered on 27 February, no product has been delivered to m
I purchased two products from the Bershka online store and returned them because the sizes were too large. I sent the it...ems back on January 27 and January 30, with return numbers 6001435086 and 6001495569. The total amount I paid was $49, with each product costing $25, and the payment was made by cr
Bershka (US) serves as the United States retail and online shopping presence for the international fashion brand Bershka. The platform offers ready-to-wear apparel, shoes, and lifestyle accessories for women, men, and teenagers.
If you have shopped with Bershka (US), you can share your experience on Xolvie.
