I purchased a black knitted cardigan with product code 5015/479/001 through the Stradivarius app on September 22, 2026, ...under order number 5047*****43. The product was delivered by courier on September 23, 2026, and on the same day I washed it on a short cycle at 30°C, following the washing instruct
"Refund has been processed, thank you."
I returned the pants I purchased online from Stradivarius on September 4, and my return was accepted on September 14. I ...was supposed to receive a refund of $37 to my credit card. However, for three days, I received messages from my bank stating that the refund could not be processed because my card
I placed an order for a buttoned vest and pants set from Stradivarius on June 27th. My order shows as delivered through ...the courier company Kolay Gelsin, but even though days have passed, I never received the product. On Stradivarius's website, my order shows as "delivered," but when I called Kolay
My order with Stradivarius, number 5046*****77, has shown as "shipped" in the system since June 23, 2026, but no trackin...g number has been shared for it yet. For my order, which is heading to my address in central Kütahya, I can't see either shipping information or a clear delivery date. Despite writ
I'm experiencing serious problems with two pairs of jeans I purchased online from Stradivarius about 6 months ago. One o...f the products developed hem shifting, while the other showed excessive fading and stretching. Even though I always washed the items following the exact instructions on the label,
I purchased a Stradivarius-brand pair of jeans through Trendyol on May 5th. Shortly after buying the product, I had the ...hems tailored to my height and started using it normally. At the end of May, during a trip I took to Cappadocia, there was an unexpected rainfall. After the rain, I noticed that my
I purchased pants from Stradivarius's online app on May 20th and used them fairly infrequently for about 18 days. Howeve...r, yesterday the pants developed a fraying/loose thread issue, and even though the product is quite new, this situation left me disappointed. I didn't expect to experience a qualit
On May 9, 2026, I purchased a pair of high-heeled shoes from the Stradivarius store at Gaziemir Optimum Shopping Mall an...d paid approximately $35 by credit card. I wore the shoes only once, and during that first use they caused severe discomfort and injury to my foot, particularly around my ankle and
I purchased and received the bow-toe ballet flats included in Trendyol order number 11217369136 on May 14, 2026. Despite... wearing the shoes only two or three times, they caused deep wounds and severe irritation on my feet and heels every single time I used them. From the very first wear, the product
My Stradivarius order was shipped through BirGundeKargo and was originally scheduled for delivery on June 2. However, de...spite three additional days passing, the package has still not arrived. The estimated delivery date keeps being postponed, and the tracking information is repeatedly updated from “
On June 2, 2026, I visited the Stradivarius Meydan AVM store to return a Gathered Texture T-Shirt that I had purchased o...n May 21, 2026. The reason for the return was that the item was defective. Although I had only tried the product on at home and had never actually worn it, the store manager, A***
I ordered a T-shirt from Stradivarius on Sunday and paid an additional shipping fee specifically to receive the package ...sooner. I expected the order to arrive by Tuesday, but despite the shipment showing that it has been in my city since yesterday, it still has not been delivered. This delay has cau
I purchased products from Stradivarius with a total value of approximately $384, but after 15 days, the shipment status ...still shows as “out for delivery.” Concerned about the delay, I spent a significant amount of time trying to reach the shipping company. When I finally managed to speak with them,
I placed an order with Stradivarius on May 25, 2026. The package was shipped within one day, and I received tracking num...ber 5462******77. According to the shipment tracking records, the package arrived at the Sakarya Serdivan branch on June 1, 2026. However, since that date, no delivery has been mad
I purchased a pair of pants from the Stradivarius store located in Istanbul Emaar Shopping Mall. After wearing the pants... for the very first time, they stretched dramatically and became almost two sizes larger. I encountered this issue less than a month after purchasing the product. I returned to th
My friends gifted me two Zara gift cards, which I used to make a purchase from the Stradivarius online store totaling ap...proximately $137. During checkout, I applied both gift cards and paid the remaining $11 with my own credit card. Everything worked normally up to that point. After a short period
On June 2, 2026, I visited the Stradivarius store at Meydan Shopping Mall to return a “Gathered Texture T-Shirt” that I ...had purchased on May 21, 2026, because the item was defective. Even though I had only tried the product on at home, the store manager, A****** B****, repeatedly insisted that I had
On May 30, 2026, I purchased a white blouse from the Stradivarius store located in Forum Istanbul Shopping Mall. The sec...urity tag was removed at the checkout counter, and I was not informed of any issues with the product. The blouse was placed in the shopping bag without being inspected. When I got
I recently tried to submit a complaint about the Stradivarius Hilltown Küçükyalı store on Xolvie, but I cannot see my co...mplaint on the platform and I am unable to track it. While filling out the form, I misunderstood the “Brand mail” field and, because I am inexperienced with these processes, I wrot
On April 28, 2026 at 20:40 (Turkey time), I received an SMS from my bank in Turkey stating that ₺7,710 had been charged ...to my credit card on the Stradivarius website. I did not make this purchase, did not place any order and have never shared or stored my card details with Stradivarius. My card info
On 22 December I placed an order via the Stradivarius mobile application and paid a total of₺ 6,360. On the same day I c...ancelled this order through the application, the products were never shipped and nothing was delivered to me. However, despite the cancellation being made on the same day, the amou
I recently received an online order from Stradivarius, which included a jacket, and I was extremely disappointed with th...e way the package was delivered. The package arrived today in Istanbul, Türkiye, and it was open and not properly sealed. This careless and unprofessional packaging raised serious
On November 27, 2025, I placed an order from the Stradivarius online store for 7 items totaling $188. Despite the order ...page showing an estimated delivery date of December 8–10, it was already December 11, and I still could not track the shipment using the provided tracking number. When I contacted
In March 2024, I bought a leather Coat from the Stradivarius store. After a while of regular use, the leather of the mon...t started to crack and peel, which is absolutely not acceptable in such a short time and clearly shows poor quality. When I went to the same store to report the problem, I was told
The Stradivarius brand was established in 1994 in Spain. The firm is owned by the Inditex group, which also includes Zara and Pull & Bear, two other well-known apparel retailers. Stradivarius has a large selection of women's apparel, footwear, and accessories. Their goods are created with the goals of being trendy, cheap, and available to a large audience. The Stradivarius lines are influenced by current fashion and provide a range of timeless and modern looks. Spain, France, Italy, the United Kingdom, and the United States, are just some of the locations where Stradivarius sells its wares. They operate over a thousand physical locations internationally and have a corresponding e-commerce website.
