On 22 December I placed an order via the Stradivarius mobile application and paid a total of₺ 6,360. On the same day I cancelled this order through the application, the products were never shipped and nothing was delivered to me. However, despite the cancellation being made on the same day, the amou...
I recently received an online order from Stradivarius, which included a jacket, and I was extremely disappointed with the way the package was delivered. The package arrived today in Istanbul, Türkiye, and it was open and not properly sealed. This careless and unprofessional packaging raised serious ...
On November 27, 2025, I placed an order from the Stradivarius online store for 7 items totaling $188. Despite the order page showing an estimated delivery date of December 8–10, it was already December 11, and I still could not track the shipment using the provided tracking number. When I contacted...
In March 2024, I bought a leather Coat from the Stradivarius store. After a while of regular use, the leather of the mont started to crack and peel, which is absolutely not acceptable in such a short time and clearly shows poor quality. When I went to the same store to report the problem, I was told...
On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed. There has been no communication or updat...
I made an online purchase from Stradivarius with order number 5026*48. I canceled the order six days ago, but I still haven’t received my refund. When I contacted customer service, I was told that I would need to wait 14 days for the refund to be processed. I paid with a bank card, and I find it un...
On September 26, 2025, I purchased a leather trench coat from Stradivarius’s online store but canceled the order on the same day. My order number is 5034*43, and I paid a total of $94 via credit card. However, even after all this time, the refund still hasn’t been credited back to my card. I’ve tri...
On September 30, I purchased a multi-studded belt from the Stradivarius seller on Trendyol for $24. However, the wrong size was delivered, so I sent it back on October 4 for a return. The return process was supposed to be completed within 2 business days, but when I received no update, I contacted t...
On October 10, 2025, I experienced a payment issue at the Stradivarius store in MarkAntalya, which caused me significant inconvenience. I paid for my purchase at the register, and the payment was clearly deducted from my bank account. However, the staff claimed that the POS system did not show any r...
On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration....
On September 6, 2025, I purchased a pair of wide-ankle heeled boots in reddish brown from Stradivarius using the “store-to-home fast delivery” option. My order number is 40244512461, and I paid a total of $121, including the extra fee for express delivery. I placed the order on a Sunday, and by Tues...
About a year ago, I purchased a black Sta model wallet online from Stradivarius. When I first bought it, the security alarm went off as I entered another store in a shopping mall. At that time, a store employee told me that there was a hidden security tag inside the wallet and claimed to have deacti...
On October 4, 2025, I’d like to share a negative experience I had with a collared sweatshirt I purchased from the Stradivarius Cevahir store on September 7, 2025, at 5:50 PM. When I wore the sweatshirt for the first time, I noticed holes around the cuffs and sleeves, which were not visible at the ti...
I bought a pair of cowboy boots from Stradivarius online for ₺3090. They have no contact number or email address. There is no customer service I can contact regarding this matter. I want my refund immediately. My order number is 50340914989. I am waiting for a call back and I need a refund immediate...
On September 6, 2025, I purchased a pair of pants for $49 from the Stradivarius store at Mersin Forum Mall. I was only able to wear them once, and I followed all usage and washing instructions carefully. After purchasing, I later noticed that the belt loops were partially torn, and after the first w...
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
On September 25 at 21:19, I purchased a wallet (code SWC 10001220) from the Stradivarius store in Istanbul Cevahir Mall. At first, I noticed a small tear in the cardholder section, which I didn’t mind, but later I realized that the coin compartment was completely torn, which left me very surprised. ...
On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...
My order has still not been delivered, and I cannot reach customer service no matter what I try. I have been trying to connect to the Çamlık support line for over a month, but there is no solution and not even a phone number to call. It is unbelievable that a brand like Stradivarius has such poor se...
"My issue was resolved shortly after my complaint. Thank you..."
On June 25, 2025, I ordered clothes from Stradivarius and was told that Kolay Gelsin would bring them. But my package still hasn't arrived, and it's b...
"Thank you"
I placed an order of ₺3,019.00 containing 4 products from Stradivarius, but when I received it today, one of the products was missing. When I checked ...
On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered ...
On my recent Stradivarius purchase, the delivery could not be completed because I was not at home. However, when the courier was supposed to contact me, I received no call or message. I proactively called customer support and clearly requested that my package be left at the door since I was temporar...
On April 3, 2025, I purchased a pair of sneakers from Stradivarius, paying 1,700₺. Despite wearing them only a few times, I noticed severe separation along the sides of both shoes. If this issue had been limited to one shoe, I might have overlooked it, but both the right and left shoes have detached...
The Stradivarius brand was established in 1994 in Spain. The firm is owned by the Inditex group, which also includes Zara and Pull & Bear, two other well-known apparel retailers. Stradivarius has a large selection of women's apparel, footwear, and accessories. Their goods are created with the goals of being trendy, cheap, and available to a large audience. The Stradivarius lines are influenced by current fashion and provide a range of timeless and modern looks. Spain, France, Italy, the United Kingdom, and the United States, are just some of the locations where Stradivarius sells its wares. They operate over a thousand physical locations internationally and have a corresponding e-commerce website.