metro

I last logged into my PUBG Mobile account with in-game ID 5942314059 on July 14, 2025 at 9:39 PM, using my Xiaomi Redmi Note 13 Pro 5G device. After that date, I allowed a friend to access my account so they could play the game. As far as I remember, my friend first removed the linked phone number a...

I am a student and I purchased a Metro Turizm ticket for the Konya–Aksaray 02:00 trip approximately 4 hours before departure due to an urgent need. I completed the purchase through your internet site on 05.12.2025 at around 22:46, with reservation code PNR: YLSMAU2. During the purchase process I was...

On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours...

On October 31, 2025, I encountered a serious misinformation issue in the Moovit app. My destination was Torun Center, and the app suggested that I take the M2 metro line, get off at Şişli-Mecidiyeköy station, and use the “Torun Center Exit.” However, when I got off at the station, I realized that no...

Between 00:10 and 00:40 on the night of October 29, I arrived at Istanbul Sabiha Gökçen Airport with my 10-year-old son by metro. After going one floor up from the metro entrance, I saw a counter with “A-JET” written in large letters and “ajet.hotels.com” written next to it in small letters. There w...

On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, with PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa...

On September 19, 2025, at around 15:00, we purchased two 800-gram packs of sliced frozen salmon (P.N: 200405119115, expiration date 06.11.2026) from İzmir Gaziemir Metro Market. We brought the products home in a cold chain carrying bag, about 10 minutes away, and stored them under proper conditions....

On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...

On September 6, 2025, I tried to enter the Metro Market branch in Bursa’s 23 Nisan Neighborhood with my Chihuahua, who was in a carrier box. However, I was denied entry at the store entrance, citing a related law. The staff’s attitude was not solution-oriented, and when I spoke with the store manage...

On 31/08/2025 at 14:45, while traveling from Istanbul to Hatay with my ticket reference number YKJELN5, seat 13, on a bus departing from Samandıra Terminal, the female attendant told me that reclining the seat to sleep was forbidden except during night trips. I objected to this and she argued with m...

I suffered a serious inconvenience due to a major delay on the 09:00 Ankara–Samsun trip with Metro Turizm. The journey started 38 minutes later than scheduled, which disrupted my plans and caused a significant loss of time. My ticket number is YKJKZS6, and I paid ₺670 for the ticket. When I contacte...

On August 11, 2025, while trying to deposit ₺15,000 into an Akbank ATM at Istanbul 4 Levent Metro, I experienced a money jam issue. During the transaction, the ATM took the cash but it was not credited to my account. I immediately contacted customer service, a request was created, and I received an ...

On July 16, 2025, at 13:21, I purchased two tickets from Metro Turizm for the Antalya-Ankara route, paying a total of ₺1,600. When we arrived at Antalya Bus Terminal, we learned that the trip had been canceled and that this route was no longer being operated. There had been no prior notification, an...

On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...

I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 19:00. However, due to an unexpected health issue, I urgently needed to cancel these tickets. I requested a refund through the company's customer service via phone and WhatsApp, but...

I am filing a complaint about the assistant on this vehicle. He is absolutely unfit to represent a company like Metro Turizm. My father called to report his behavior after I experienced serious mistreatment during a 6-hour trip while pregnant. The assistant refused to give his name, threatened not t...

Hello, on July 27 at 5:00 a.m., the Metro Turizm bus operating the Istanbul-Ayvalık route broke down. We've been waiting for about 3 hours and they still haven't arranged another vehicle. When we call customer service, they say "the authorities are taking care of it," but in reality, no one is doing...

On July 16, 2025, my father purchased 4 tickets from Metro Turizm at the Esenler Bus Terminal. However, one of the tickets contained an error, so he called the customer service number listed as (0212) 477 94 48 to request a correction. A female staff member answered the call and stated that she coul...

I have been left in a difficult situation due to Citroen’s failure to supply spare parts. On May 4, 2025, my Citroen C3 was hit in the Kozyatağı Metro Market parking lot. Although the other party was found 100% at fault, I have been waiting for spare parts for two months. There is no clear informati...

I purchased my Garmin Nüvi 40 navigation device on March 7, 2013 from Metro Gross Market in Ankara, with an invoice. Even though the product packaging clearly states that I have a free update entitlement, Garmin technical service informed me that they cannot update the device because it is an older ...

Metro Turizm cancelled the Balıkesir–Ayvalık trip scheduled for 04:00 on 04.06.2025 without notifying me via SMS, which caused serious inconvenience. I was left waiting at the bus station at 4 AM, completely unaware that the trip had been cancelled. There was no staff present to assist or provide an...

Metro vehicles are always delayed. Until now, I have only bought tickets from Metro out of necessity, and without exception, every time the vehicle was delayed. I end up waiting at least 20 minutes each time. Metro is a company that everyone is aware of and complains about. There are many problems, ...

I purchased a pair of Skechers shoes from Metro Grosmarket in June 2024. Since I didn’t need them immediately, I didn’t wear them until the warmer weather began. After wearing them just three times, the glue on the toe areas started to come apart, causing the shoes to separate. I submitted the shoe...