Infinix

The rear camera on my Infinix GT 20 Pro phone has not been working for approximately one year. I have never dropped the phone, it has not been exposed to any impact, and I have always used it with a protective case and full protection. Despite this, the rear camera has become completely unusable, wh...

I bought an Infinix Note 50 two months ago as a brand-new device, and I am extremely dissatisfied with it. Since the day I purchased it, the phone has constantly frozen, lagged, and had network issues. At times, the signal disappears completely, and this problem is clearly caused by the device itsel...

I purchased my Infinix GT 20 Pro about a year ago, and after installing the latest software update on July 5, I began experiencing a serious internet connectivity issue. Before the update, whenever my mobile data wasn’t working properly, I could fix the problem by switching the network setting from ...

On October 7, 2025, I purchased an Infinix Note 50 from the Vatan Bilgisayar store in Marmaris, Muğla. Since the very first day, the NFC card-reading feature has not worked at all. I tried multiple times using different bank and contactless cards, but I keep receiving the message “Your card could no...

I purchased an Infinix Smart 9 phone one month ago from the Vatan Bilgisayar store in Istanbul for $235. The device had no issues when I first bought it, but as of yesterday, it has stopped charging completely. I tried multiple chargers and cables, but the problem persists. I took the phone back to...

I'm experiencing an error when switching to the rear camera on my Infinix GT 20 Pro. I've restarted the device multiple times, but the issue persists. The problem appeared out of nowhere and seems to be software-related rather than a hardware issue, as the image appears black and white and low-quali...

My Infinix Hot 20i phone was working normally, but the next day it stopped charging. The flashlight on the front of the phone started flashing when I attempted to charge it, whereas it usually remains steady. The phone is only one year old, and I have cleaned the charging port, but nothing has chang...

I'm interested in knowing when the Android 14 update will be released for Infinix phones. We are lagging behind in our use of Android 13, while many other companies have already made the switch to Android 15. Infinix has not made any progress beyond Android 13. I kindly request the authorities to sh...

I purchased a Hot 40i mobile phone from you last week. Unfortunately, I am extremely disappointed with the camera quality. When watching videos, the image is blurry and unclear. I visited your customer care center to address this issue and request a replacement, but I was unable to resolve the probl...

I purchased an Infinix Note 30 smartphone, and I'm experiencing several issues that are causing me significant concern: Camera Misrepresentation: The phone was advertised as having three cameras, but this information is incorrect. Only one camera is functional, while the other two lenses are empty....

I've been using the Infinix Hot 12, and all of a sudden, a significant number of my contacts have disappeared from my phonebook. I need a solution right away. Ever since I made the purchase, I haven't received a single software update, and accessing my contacts has become quite a challenge. It appea...

listen up! We need an update for the Infinix Smart 7, and we need it right away, your torture must end!!! this is a piece of technology yet here we are begging for some ease. If you guys crank up the FPS to 90, trust me, everyone's gonna be flocking to this brand. So, how about we get that update ro...

I purchased the Infinix Hot 30 just a month ago, and I'm already facing issues. The device lags, especially when entering the camera, taking around 10 seconds to open. Applications are slow to respond, and playing PUBG Mobile is a frustrating experience with severe lag, even on the lowest settings. ...

Picture quality is poor. Tried every mode, but there is no remedy. The screen puts a lot of strain on the eyes. The refresh rate is very, very poor. I request a return or a proper remedy. This product was purchased from Flipkart. I raised a return request with Flipkart, but they asked me to contact ...

XOS 12, which is based on Android 12, came preinstalled on the Infinix Note 12 VIP, which I purchased. I've been waiting for an update to Android 13 for the past 5 months, but I still haven't received it. When is it going to be delivered? Or is it simply not going to happen at all? My phone is only ...

I bought a brand new Infinix Note 30 phone, but it was defective because the screen wouldn't turn on, rendering it useless. Your service center replaced the motherboard and claimed that the device invoice was generated the following day. We returned the device, requesting that your managers interven...

I've been a long-time user of the Infinix Zero 8 (X687) model, eagerly awaiting software updates, but to my disappointment, there have been none. The device is still running Android 10, which has left me frustrated and disappointed. As a consumer, I am well aware of my rights, and the company is leg...

My Infinix Note 12 has not been able to recognize OTG devices ever since the most recent software update. The flash drive that I use frequently does not work properly on my phone, but it does work properly on other phones. Even after testing the OTG cable on a variety of devices, I was able to confi...

I bought the Infinix Note 12 phone about 3 months ago from Vatan, hoping to have a great experience with it. But in this short time, I've had a bunch of issues with it, so I had to send it in for repairs twice. I've been having some problems with my phone lately. It keeps freezing and lagging, and e...