I am using an Infinix GT 30 and I am experiencing serious performance issues in the Free Fire game when I select 120 FPS.... During gameplay, the device constantly suffers from frame drops and the game does not run smoothly at 120 FPS. This problem occurs all the time in Free Fire and makes the gaming
Hello, I need help recovering my old Gmail account. After a recent software update on my phone, I can no longer access o...r set up this account on my device. I last successfully signed in to this Gmail account about 11 months ago. Now, when I try to add or sign in to this old Gmail account on my Infin
I am using an Infinix Hot60i in Dhaka, Bangladesh, which I bought about two months ago for around 18,500. Since I starte...d using the phone, I have noticed that the lock screen customization options are unavailable. The options I expect to see simply do not appear, so I cannot customize my lock screen
After installing the latest software update, my Infinix Note 50 unexpectedly entered Lost Mode on its own, and I was una...ble to unlock or use the phone no matter what I tried. I took the device to the MediaMarkt Kocaeli 41 Burda store, which sent it in for warranty service. I turned in my phone on Ju
On May 14, 2024, I purchased an Infinix Hot 30i from MediaMarkt for $195. From the very first day, the phone suffered fr...om severe touchscreen freezing issues that made it nearly unusable. The lag was so bad that I could not even play games on the device. Because of this ongoing problem, I sent the
For about the past 10 days, I have been experiencing a serious issue with my Infinix 40 that I believe is related to the... phone's software. The device repeatedly gets stuck on the XOS screen, forcing me to restart it every time. Even after restarting, the same problem returns a few days later. Now th
I have been using my Infinix Note 50 for over a year, but since last night the phone has become completely unusable. Whe...n I turn it on, it works normally for a few seconds before displaying the verification screen that appeared after a recent update. The phone asks for my email address and password,
After installing the latest software update on my Infinix GT 30 Pro, I started experiencing several serious performance ...issues. I installed the update about three to four weeks ago, and ever since then the phone has become noticeably slower. It now suffers from frequent lag, freezing, and a signific
I have been playing Free Fire for about seven years, and during that time I have never received a warning, suspension, o...r any other disciplinary action on my account. For the past four days, however, I have been unable to log in using my Facebook account. Instead, I receive an "Unknown Error" messag
I purchased my Infinix GT 30 Pro about two months ago, and after installing the XOS 16 update approximately one week ago..., the phone started experiencing serious software problems. Since the update, the device has suffered from constant freezing, severe lag, system errors, FPS drops and frame rate lo
I am using an Infinix Hot 60i and since 23rd of January I have been unable to install some specific applications on my p...hone. When I try to install them, I receive errors saying the app is not compatible and that the installation of this APK is not supported, so the process cannot be completed. I am
More than two years ago, I purchased an Infinix smartphone from a Vodafone store at the beginning of İstiklal Street in ...Samsun. Since the day I bought the device, I have barely been able to use it efficiently. The touchscreen is extremely problematic; when I type, it often registers different letter
I have been using my Infinix Hot 20 phone for about one month. At first, there were no issues while charging, but later ...the charging speed noticeably decreased, and now I cannot get fast charging at all. Even though the phone states that it supports 18-watt fast charging, the screen only shows “safe
I am an Infinix Hot 60i user, model Infinix X6728, which I purchased on 16 December 2025 and have been using in Banglade...sh. Despite buying this device recently as a current mid‑range model, it still has not received the Android 16 update, while many other phones in a similar segment already have And
I purchased an Infinix Hot 40i phone from A****** İletişim as a brand-new d...evice with the box sealed and unopened. Since the first day I started using
I have been experiencing a serious Wi-Fi connection issue with my Infinix Hot 60 Pro phone, which I purchased about a we...ek ago. When I connect to the internet at home, the connection keeps dropping, and I cannot access the internet reliably. Other phones and devices connected to the same Wi-Fi netw
I purchased an Infinix Hot 40i phone from a mobile phone shop as a brand-new device with the box completely sealed and u...nopened. However, since the very first day, the phone has not been able to get a network signal anywhere. I constantly experience problems both when trying to make calls and when a
I have been using the Infinix Hot 60i since last year November and, overall, I really like the device. It has a strong b...attery, a nice design and offers good value for its price. However, the main problem for me is the software, as the phone is still running on Android 15 and does not offer an updat
After the latest software update, my Infinix Note 40 Pro phone started experiencing an annoying software bug. Even thoug...h mobile data is turned off, the screen still shows it as if it is turned on. In other words, the mobile data toggle is off, but the mobile data icon in the status bar appears acti
When I connect Bluetooth headphones to my Infinix GT 30 Pro and play PUBG Mobile, my voice does not transmit to other pl...ayers. I tested the phone with different headphone brands including JBL, Huawei, Ttec, and QCY, and the same issue occurs with all of them. The headphones work perfectly on other d
The rear camera on my Infinix GT 20 Pro phone has not been working for approximately one year. I have never dropped the ...phone, it has not been exposed to any impact, and I have always used it with a protective case and full protection. Despite this, the rear camera has become completely unusable, wh
I bought an Infinix Note 50 two months ago as a brand-new device, and I am extremely dissatisfied with it. Since the day... I purchased it, the phone has constantly frozen, lagged, and had network issues. At times, the signal disappears completely, and this problem is clearly caused by the device itsel
I purchased my Infinix GT 20 Pro about a year ago, and after installing the latest software update on July 5, I began ex...periencing a serious internet connectivity issue. Before the update, whenever my mobile data wasn’t working properly, I could fix the problem by switching the network setting from
On October 7, 2025, I purchased an Infinix Note 50 from the Vatan Bilgisayar store in Marmaris, Muğla. Since the very fi...rst day, the NFC card-reading feature has not worked at all. I tried multiple times using different bank and contactless cards, but I keep receiving the message “Your card could no
Infinix is a global smartphone and consumer electronics brand founded in 2013. It is a subsidiary of Transsion Holdings and offers smartphones, laptops, tablets, smart TVs, AI accessories, wearables, and software services. The company serves customers across Asia, the Middle East, Africa, and other international markets.
Customer support email: [email protected]
Business email: [email protected]
Infinix operates in the consumer electronics and mobile technology industry. The company develops smartphones and smart devices while providing after-sales support through the Carlcare service network.
User feedback is mixed, with complaints commonly related to device reliability, software performance, warranty service, and customer support.
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