Infinix

I am using an Infinix Hot 60i and since 23rd of January I have been unable to install some specific applications on my phone. When I try to install them, I receive errors saying the app is not compatible and that the installation of this APK is not supported, so the process cannot be completed. I am...

More than two years ago, I purchased an Infinix smartphone from a Vodafone store at the beginning of İstiklal Street in Samsun. Since the day I bought the device, I have barely been able to use it efficiently. The touchscreen is extremely problematic; when I type, it often registers different letter...

I have been using my Infinix Hot 20 phone for about one month. At first, there were no issues while charging, but later the charging speed noticeably decreased, and now I cannot get fast charging at all. Even though the phone states that it supports 18-watt fast charging, the screen only shows “safe...

I am an Infinix Hot 60i user, model Infinix X6728, which I purchased on 16 December 2025 and have been using in Bangladesh. Despite buying this device recently as a current mid‑range model, it still has not received the Android 16 update, while many other phones in a similar segment already have And...

I have been experiencing a serious Wi-Fi connection issue with my Infinix Hot 60 Pro phone, which I purchased about a week ago. When I connect to the internet at home, the connection keeps dropping, and I cannot access the internet reliably. Other phones and devices connected to the same Wi-Fi netw...

I purchased an Infinix Hot 40i phone from a mobile phone shop as a brand-new device with the box completely sealed and unopened. However, since the very first day, the phone has not been able to get a network signal anywhere. I constantly experience problems both when trying to make calls and when a...

I have been using the Infinix Hot 60i since last year November and, overall, I really like the device. It has a strong battery, a nice design and offers good value for its price. However, the main problem for me is the software, as the phone is still running on Android 15 and does not offer an updat...

After the latest software update, my Infinix Note 40 Pro phone started experiencing an annoying software bug. Even though mobile data is turned off, the screen still shows it as if it is turned on. In other words, the mobile data toggle is off, but the mobile data icon in the status bar appears acti...

When I connect Bluetooth headphones to my Infinix GT 30 Pro and play PUBG Mobile, my voice does not transmit to other players. I tested the phone with different headphone brands including JBL, Huawei, Ttec, and QCY, and the same issue occurs with all of them. The headphones work perfectly on other d...

The rear camera on my Infinix GT 20 Pro phone has not been working for approximately one year. I have never dropped the phone, it has not been exposed to any impact, and I have always used it with a protective case and full protection. Despite this, the rear camera has become completely unusable, wh...

I bought an Infinix Note 50 two months ago as a brand-new device, and I am extremely dissatisfied with it. Since the day I purchased it, the phone has constantly frozen, lagged, and had network issues. At times, the signal disappears completely, and this problem is clearly caused by the device itsel...

I purchased my Infinix GT 20 Pro about a year ago, and after installing the latest software update on July 5, I began experiencing a serious internet connectivity issue. Before the update, whenever my mobile data wasn’t working properly, I could fix the problem by switching the network setting from ...

On October 7, 2025, I purchased an Infinix Note 50 from the Vatan Bilgisayar store in Marmaris, Muğla. Since the very first day, the NFC card-reading feature has not worked at all. I tried multiple times using different bank and contactless cards, but I keep receiving the message “Your card could no...

I purchased an Infinix Smart 9 phone one month ago from the Vatan Bilgisayar store in Istanbul for $235. The device had no issues when I first bought it, but as of yesterday, it has stopped charging completely. I tried multiple chargers and cables, but the problem persists. I took the phone back to...

I'm experiencing an error when switching to the rear camera on my Infinix GT 20 Pro. I've restarted the device multiple times, but the issue persists. The problem appeared out of nowhere and seems to be software-related rather than a hardware issue, as the image appears black and white and low-quali...

My Infinix Hot 20i phone was working normally, but the next day it stopped charging. The flashlight on the front of the phone started flashing when I attempted to charge it, whereas it usually remains steady. The phone is only one year old, and I have cleaned the charging port, but nothing has chang...

I'm interested in knowing when the Android 14 update will be released for Infinix phones. We are lagging behind in our use of Android 13, while many other companies have already made the switch to Android 15. Infinix has not made any progress beyond Android 13. I kindly request the authorities to sh...

I purchased a Hot 40i mobile phone from you last week. Unfortunately, I am extremely disappointed with the camera quality. When watching videos, the image is blurry and unclear. I visited your customer care center to address this issue and request a replacement, but I was unable to resolve the probl...

I purchased an Infinix Note 30 smartphone, and I'm experiencing several issues that are causing me significant concern: Camera Misrepresentation: The phone was advertised as having three cameras, but this information is incorrect. Only one camera is functional, while the other two lenses are empty....

I've been using the Infinix Hot 12, and all of a sudden, a significant number of my contacts have disappeared from my phonebook. I need a solution right away. Ever since I made the purchase, I haven't received a single software update, and accessing my contacts has become quite a challenge. It appea...

listen up! We need an update for the Infinix Smart 7, and we need it right away, your torture must end!!! this is a piece of technology yet here we are begging for some ease. If you guys crank up the FPS to 90, trust me, everyone's gonna be flocking to this brand. So, how about we get that update ro...

I purchased the Infinix Hot 30 just a month ago, and I'm already facing issues. The device lags, especially when entering the camera, taking around 10 seconds to open. Applications are slow to respond, and playing PUBG Mobile is a frustrating experience with severe lag, even on the lowest settings. ...

Picture quality is poor. Tried every mode, but there is no remedy. The screen puts a lot of strain on the eyes. The refresh rate is very, very poor. I request a return or a proper remedy. This product was purchased from Flipkart. I raised a return request with Flipkart, but they asked me to contact ...