I am a student and I purchased a Metro Turizm ticket for the Konya–Aksaray 02:00 trip approximately 4 hours before departure due to an urgent need. I completed the purchase through your internet site on 05.12.2025 at around 22:46, with reservation code PNR: YLSMAU2. During the purchase process I was...
On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours...
On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, with PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
On 31/08/2025 at 14:45, while traveling from Istanbul to Hatay with my ticket reference number YKJELN5, seat 13, on a bus departing from Samandıra Terminal, the female attendant told me that reclining the seat to sleep was forbidden except during night trips. I objected to this and she argued with m...
I suffered a serious inconvenience due to a major delay on the 09:00 Ankara–Samsun trip with Metro Turizm. The journey started 38 minutes later than scheduled, which disrupted my plans and caused a significant loss of time. My ticket number is YKJKZS6, and I paid ₺670 for the ticket. When I contacte...
"I thank Şikayetvar, the issue has been resolved."
On July 16, 2025, at 13:21, I purchased two tickets from Metro Turizm for the Antalya-Ankara route, paying a total of ₺1,600. When we arrived at Antalya Bus Terminal, we learned that the trip had been canceled and that this route was no longer being operated. There had been no prior notification, an...
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 19:00. However, due to an unexpected health issue, I urgently needed to cancel these tickets. I requested a refund through the company's customer service via phone and WhatsApp, but...
I am filing a complaint about the assistant on this vehicle. He is absolutely unfit to represent a company like Metro Turizm. My father called to report his behavior after I experienced serious mistreatment during a 6-hour trip while pregnant. The assistant refused to give his name, threatened not t...
Hello, on July 27 at 5:00 a.m., the Metro Turizm bus operating the Istanbul-Ayvalık route broke down. We've been waiting for about 3 hours and they still haven't arranged another vehicle. When we call customer service, they say "the authorities are taking care of it," but in reality, no one is doing...
On July 16, 2025, my father purchased 4 tickets from Metro Turizm at the Esenler Bus Terminal. However, one of the tickets contained an error, so he called the customer service number listed as (0212) 477 94 48 to request a correction. A female staff member answered the call and stated that she coul...
Our bus from Manavgat to Konya Ereğli was scheduled for 6:30 PM. A journey that normally takes 6.5 hours ended up taking 12 hours—because the bus departed with a known mechanical issue. Our safety was completely disregarded. After the bus arrived an hour late, it broke down just 30–45 minutes into t...
Metro Turizm cancelled the Balıkesir–Ayvalık trip scheduled for 04:00 on 04.06.2025 without notifying me via SMS, which caused serious inconvenience. I was left waiting at the bus station at 4 AM, completely unaware that the trip had been cancelled. There was no staff present to assist or provide an...
Metro vehicles are always delayed. Until now, I have only bought tickets from Metro out of necessity, and without exception, every time the vehicle was delayed. I end up waiting at least 20 minutes each time. Metro is a company that everyone is aware of and complains about. There are many problems, ...
Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I im...
Very bad experience with METRO. I do not recommend it. The bus scheduled for 06:00 on the Balikesir to Izmir route did not arrive at the platform until 06:58. During that time, I had to send my mother to Izmir on another bus to avoid wasting an ₺8000 plane ticket. When I contacted METRO customer ser...
I bought a ticket for the Salihli-Ankara journey on Metro Turizm dated 25.11.2024 with a departure time of 22.30. When I bought the ticket, the time was 22.15 and I asked the Salihli Office attendant whether the vehicle would arrive on time. The attendant called the vehicle driver and told him that ...
We took a Metro Turizm bus from Ünye to Samsun, and despite calling in advance, we were instructed to board near Migros instead of the main bus terminal. This change was not communicated beforehand, and we had to walk a considerable distance to reach the boarding point. Additionally, passengers who ...
On 22.09.2024, I had purchased a ticket two weeks in advance for the 19:00 bus from Denizli Bus Terminal to Uşak Bus Terminal. When I arrived at the terminal to board the bus, I was made to wait for 2 hours without any explanation. After all this waiting, I received a phone call telling me that I ne...
The Metro ticket I bought said the bus would arrive two hours late. It got even worse when I got a message saying the trip was over, even though the bus hadn't even arrived at the station. The trip hadn't even begun yet, and this whole situation was totally inappropriate. When I asked why there was ...
On September 3, 2024, I was scheduled to depart from Afyon to Alanya on the Metro bus with license plate 07AAV323, which was supposed to leave at 1:30 AM. However, the bus did not arrive at the station at the expected time. When I inquired at the Afyon bus station, the attendant assured me the bus w...
On July 31, 2024, I had a very bad experience with Metro Turizm. My companions and I purchased five tickets for the Istanbul to Van excursion at 12:00 PM. Up until we arrived at Bolu, everything was OK. At 4:45 PM, the bus broke down, and we were informed that a replacement will be here in two hours...
I booked a bus ticket for my parents' vacation from Bursa to Fethiye with Metro Turizm. It was for the bus that left at 2:15. What should have been a 12 o'clock arrival became a 7-8 PM arrival because of the old and rickety buses of Metro Turizm. Our plans were derailed and our ₺10,000/day hotel sta...