On 24 July I had a Metro Turizm ticket for the Hatay–Adana route, scheduled to depart at 22:00. I later found out that t...he departure time was moved forward to 21:30, but I was never informed of this change in any way. Because the trip time was brought forward without any notice, I could not board th
On 4 July 2026 I bought a ticket from Metro Turizm for the Manavgat–İstanbul (Alibeyköy) route. The vehicle that arrived... for this trip was extremely old, the seats were torn, worn out and dirty, and the interior of the bus was clearly neglected and uncomfortable. As soon as I saw the bus, before the
On 26.06.2026 at 12:30, my spouse and I traveled with Metro Turizm from Marmaris to Istanbul, in seats 34 and 35, with t...ickets purchased via Obilet.com. During this journey, the bus broke down twice on the road and we had to wait for more than 3 hours in total on the highway. In addition, we were ke
On 22.05.2026, my mother was seriously victimized on the Metro Turizm bus departing from Tekirdağ Otogar at 11:15, on th...e Tekirdağ–Yalova route. During the break, the bus departed almost immediately without properly checking the passengers and my mother was nearly left behind, as they continued the
On 22.04.2026, for my trip from Mersin/Silifke with Metro Turizm, the coach ticket I purchased for 18:30, with reservati...on number YNGEUU6, was first rescheduled to 20:30 and then again to 21:30 without providing me with adequate and clear prior notice. I only became aware of these changes when I arr
I had a shipment that was supposed to be brought from Mersin to Eskişehir by Şehirlerarası Metro Turizm on the 21:45 bus.... The cargo, a crate, was handed over in person at the bus station and there is no official receipt, but I was clearly informed that it would be delivered to me in Eskişehir today,
On March 22, 2026, at 12:15 AM, we purchased bus tickets online from Alibeyköy to Aydın–Söke for my 11-year-old daughter... and my mother. After waiting at the Alibeyköy bus terminal for more than 1.5 hours, they boarded the delayed bus. When they arrived at the Samandıra terminal, two strangers appro
On March 21, 2026, I purchased a Metro Turizm ticket online for the Denizli–Istanbul route with a scheduled departure at... 11:59 PM. I specifically selected and paid for a Suite bus, and my ticket cost was approximately $44. Despite this, I was placed on a standard Class bus instead of the Suite bus
During the holiday period, I purchased a ticket from Metro Turizm for the Mersin–Ankara route. The scheduled departure t...ime was 5:30 PM, but around 2:30 PM, my ticket was unilaterally canceled without any explanation. No reason was provided for the cancellation, and I was not offered an alternative
On 18 March 2026 I travelled with Metro Turizm on the 00:50–07:30 Istanbul Alibeyköy–Izmir intercity bus, with PNR code ...Ymxofk8, and I would like to report the problems I experienced during this trip. First of all, the bus departed about one hour late. In addition to this delay, the seat number I ha
On March 15, 2026, at 10:00 PM, I purchased a ticket from Metro Turizm to travel from Konya to the Kulu district. The bu...s I traveled on had the license plate 42 BFC 405, and the journey ended around 12:14 AM. However, instead of entering Kulu Bus Terminal, which was the designated arrival point, th
On the night of March 13, I purchased a ticket for Metro Turizm’s 11:00 PM İzmit–Ankara bus, trip number 343163, and I b...oarded the bus at the terminal according to that ticket. During the journey, the bus stopped at a rest area in Bolu called “Koftexpress.” At that point, the bus driver, together w
On February 6, 2026, at 8:00 AM, I purchased a bus ticket through the Obilet application using my credit card for a Metr...o Turizm trip from İzmit Bus Station to Nevşehir. The bus I selected was advertised as a double-decker 2+2 vehicle. I purchased this ticket because I had urgent matters to attend t
I purchased a bus ticket through the Obilet app for a Metro Turizm trip scheduled for February 1, 2026, at 01:00, from Y...erköy to Gebze Bus Terminal, selecting seat number 13. I paid $28 by credit card. Even though I arrived at the terminal on time and the bus was present at the platform, the staff r
I would like to report a serious dissatisfaction I experienced while traveling in seat number 13 on the Metro Turizm bus... service departing from the Samandıra facilities at 5:50 p.m. on Friday, January 30, 2026, with İzmir as the destination. The bus departed Samandıra with a delay of approximately 3
On January 20, 2026, I purchased bus tickets through Metro Turizm to travel from İzmit Bus Terminal to Çorum, scheduled ...for 10:15 PM, for seats 28 and 29. However, when I arrived at the bus terminal, I was informed that the bus would not arrive at the scheduled time and that the departure had been c
On January 20, 2026, at 5:30 PM, I purchased a bus ticket for seat number 23 on Metro Turizm trip number 522737, traveli...ng from Kayseri to Gaziantep, and paid $18 for the ticket. I bought the ticket with my credit card at the Metro Turizm ticket office at Kayseri Bus Terminal. After boarding the bu
I am a student and I purchased a Metro Turizm ticket for the Konya–Aksaray 02:00 trip approximately 4 hours before depar...ture due to an urgent need. I completed the purchase through your internet site on 05.12.2025 at around 22:46, with reservation code PNR: YLSMAU2. During the purchase process I was
On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after ...leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours
On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, w...ith PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpa...şa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the
On 31/08/2025 at 14:45, while traveling from Istanbul to Hatay with my ticket reference number YKJELN5, seat 13, on a bu...s departing from Samandıra Terminal, the female attendant told me that reclining the seat to sleep was forbidden except during night trips. I objected to this and she argued with m
I suffered a serious inconvenience due to a major delay on the 09:00 Ankara–Samsun trip with Metro Turizm. The journey s...tarted 38 minutes later than scheduled, which disrupted my plans and caused a significant loss of time. My ticket number is YKJKZS6, and I paid ₺670 for the ticket. When I contacte
"I thank Şikayetvar, the issue has been resolved."
On July 16, 2025, at 13:21, I purchased two tickets from Metro Turizm for the Antalya-Ankara route, paying a total of ₺1...,600. When we arrived at Antalya Bus Terminal, we learned that the trip had been canceled and that this route was no longer being operated. There had been no prior notification, an
