On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my approval, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou...
I downloaded the Moovit app from the App Store in Istanbul and signed up for the 1-week free trial. However, without any warning or notification, the 12-month subscription fee of $5 was charged to my bill at 4 a.m. I tried to cancel the subscription but wasn’t successful, and while I was considering...
On October 31, 2025, I encountered a serious misinformation issue in the Moovit app. My destination was Torun Center, and the app suggested that I take the M2 metro line, get off at Şişli-Mecidiyeköy station, and use the “Torun Center Exit.” However, when I got off at the station, I realized that no...
On September 24, a $3 subscription fee was charged to my account through Google Play via the Moovit app without any warning. The first few days of the subscription were free, and I didn’t realize it would switch to a paid plan. I believe the subscription is monthly, but I never received any notifica...
On September 9, 2025, I purchased a Premium membership in the Moovit app for $3 so I could track the Kadıköy–Kiraztepe line in real time. Before subscribing, it was stated that I would be able to follow the line live if I became a Premium member. However, after upgrading to Premium, I was met with a...
I used the Moovit Premium subscription as a 7-day free trial. However, on September 18, 2025, $3 was charged to my card without any notification. I want to cancel my subscription and receive a refund, but I couldn’t find any phone number or support channel to contact customer service. My account is ...
In Istanbul’s Kağıthane district, the Moovit app consistently shows incorrect bus times for the TM3 line. Especially when we go to the stop with our baby, the app shows that two buses will arrive within 7 minutes, one right after the other — but once we reach the stop, the arrival time suddenly jump...
I’ve been trying to use the Moovit app and website for years, but on every platform (Android, iOS, and web), I am constantly redirected to the mobile app. I had to delete the mobile app because the ads were excessive and extremely annoying. There are almost no alternative ways to access the service,...
I downloaded the Moovit app on my iOS device and wanted to try it out. Even though the app offered a 1-month trial, a $5 subscription fee was charged to my phone bill before I could even open the app. I never used the app in any way, nor did I realize that a subscription had been activated. I immed...
In the past week, I encountered incorrect information twice in the Moovit app regarding the number 14 bus on Pınar Street and Dumlupınar Boulevard in Antalya. The app shows the bus direction and the buses that have passed incorrectly. This causes both me and other users who rely on the app to be mis...
I signed up for a 7-day free trial on Moovit, but instead, they charged me for a full annual subscription without my permission. There’s no customer service number to call and explain that I’m currently in a city where I can’t even use the app. I’m in Sivas, and there are no places here where this s...
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi...
I have been trying to cancel my Moovit subscription, but there is no option anywhere to do so. While the amount being charged isn’t significant (₺20), the fact that I cannot find a way to cancel it is frustrating and unacceptable. I checked Google Play subscriptions, but Moovit doesn’t appear there...
I am very frustrated with the Moovit app because it provides inaccurate bus times. The app showed a bus on its way, so I waited for 30 minutes. When I checked again, it suddenly displayed that the bus had already passed, and now it was showing the next scheduled time instead. The app told me the bu...
I signed up for the 7-day free trial of the Moovit app but canceled it before the trial ended. Despite this, Moovit still charged me for a full 12-month subscription! I was shocked to see a ₺179 charge on my account for a service I had already canceled. This is completely unfair and feels like a de...
I canceled my Moovit subscription, yet I am still being charged until 2026. The app promised a warning before the free trial ended, but I never received any notification. Instead, on the sixth day, it automatically locked me into a one-year subscription without my consent. If I had to pay something...
I signed up for Moovit under the promise of a free trial, only to find out today that they withdrew a 6-month subscription fee from my account without proper notice. I immediately canceled the subscription, but the charge had already been processed. I only intended to use the 1-week free trial, as c...
I downloaded the Moovit app because it advertised a 7-day free trial. I intended to test the service, but I was shocked to see that ₺167 was charged to my phone bill without my knowledge. I received no notification or warning about the charge, and there was no agreement or contract to authorize this...
I used Moovit’s 7-day free trial, but once it ended, they charged me ₺134 without my consent. This is outrageous, especially since the monthly fee is advertised as ₺9.99. Why was I charged for six months instead of one? Nobody has money to waste on unauthorized charges. To make matters worse, the a...
I used Moovit’s 7-day free trial, but after it ended, the subscription fee was charged without my consent. Even after canceling, the refund hasn’t reached my account. To make matters worse, the app automatically deducted the fee as soon as funds were available in my account. I contacted Apple Suppo...
I rely on the Moovit app to plan my bus trips, but for the past two days, the timing information has been completely inaccurate. The app shows a 43-minute wait, yet the bus arrives just 10 minutes later, disrupting my schedule and making it difficult to catch my connections, especially in the mornin...
I downloaded the Moovit app for the first time and saw the option for a 1-week free trial. At the end of the trial, there was an option to receive a notification to decide whether to continue the membership. I selected that option, expecting to be notified, but without any notification or confirmati...
Moovit has become almost unusable due to its overwhelming focus on advertisements. The constant pop-ups disrupt navigation, making me miss my intended routes. It’s frustrating to see a service prioritize ad revenue over user satisfaction. With such intrusive ads, Moovit cannot expect to build any cu...
I purchased an annual subscription to Moovit, but the app consistently provides incorrect bus schedules. The schedules for the buses I use have changed, yet Moovit continues to display outdated times. I’ve reported this issue multiple times through the app, but my feedback has been completely ignore...