I recently discovered that a subscription was started through the Moovit app without my knowledge or consent. Since Febr...uary, I have been seeing charges of approximately $9 annually and around $1 monthly, even though I never approved or signed up for this subscription. The subscription appears to b
I downloaded the Moovit app and started a membership through the in-app purchase screen. It clearly stated that a 7-day ...free trial was included, and I relied on this information when starting the subscription. On the same day, I deleted both the app and my account and did not continue using the serv
On February 20, while using the Moovit app to wait for the number 19 bus at Bostancı Sanayi stop, I experienced a seriou...s inconvenience. The app showed that the bus would arrive at 10:02 PM, so I relied on this information and waited in very cold weather using my Android phone. I waited for one hou
I have been using the Moovit mobile app to track the ER1 line, but I have been experiencing serious issues for a long ti...me. The live tracking feature often does not work, buses do not arrive at the stop at the indicated times, and the information in the app does not match real-life conditions at all
On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my appro...val, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou
I downloaded the Moovit app from the App Store in Istanbul and signed up for the 1-week free trial. However, without any... warning or notification, the 12-month subscription fee of $5 was charged to my bill at 4 a.m. I tried to cancel the subscription but wasn’t successful, and while I was considering
On October 31, 2025, I encountered a serious misinformation issue in the Moovit app. My destination was Torun Center, an...d the app suggested that I take the M2 metro line, get off at Şişli-Mecidiyeköy station, and use the “Torun Center Exit.” However, when I got off at the station, I realized that no
On September 24, a $3 subscription fee was charged to my account through Google Play via the Moovit app without any warn...ing. The first few days of the subscription were free, and I didn’t realize it would switch to a paid plan. I believe the subscription is monthly, but I never received any notifica
On September 9, 2025, I purchased a Premium membership in the Moovit app for $3 so I could track the Kadıköy–Kiraztepe l...ine in real time. Before subscribing, it was stated that I would be able to follow the line live if I became a Premium member. However, after upgrading to Premium, I was met with a
I used the Moovit Premium subscription as a 7-day free trial. However, on September 18, 2025, $3 was charged to my card ...without any notification. I want to cancel my subscription and receive a refund, but I couldn’t find any phone number or support channel to contact customer service. My account is
In Istanbul’s Kağıthane district, the Moovit app consistently shows incorrect bus times for the TM3 line. Especially whe...n we go to the stop with our baby, the app shows that two buses will arrive within 7 minutes, one right after the other — but once we reach the stop, the arrival time suddenly jump
I’ve been trying to use the Moovit app and website for years, but on every platform (Android, iOS, and web), I am consta...ntly redirected to the mobile app. I had to delete the mobile app because the ads were excessive and extremely annoying. There are almost no alternative ways to access the service,
I downloaded the Moovit app on my iOS device and wanted to try it out. Even though the app offered a 1-month trial, a $5... subscription fee was charged to my phone bill before I could even open the app. I never used the app in any way, nor did I realize that a subscription had been activated. I immed
In the past week, I encountered incorrect information twice in the Moovit app regarding the number 14 bus on Pınar Stree...t and Dumlupınar Boulevard in Antalya. The app shows the bus direction and the buses that have passed incorrectly. This causes both me and other users who rely on the app to be mis
I signed up for a 7-day free trial on Moovit, but instead, they charged me for a full annual subscription without my per...mission. There’s no customer service number to call and explain that I’m currently in a city where I can’t even use the app. I’m in Sivas, and there are no places here where this s
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an ...annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi
I have been trying to cancel my Moovit subscription, but there is no option anywhere to do so. While the amount being ch...arged isn’t significant (₺20), the fact that I cannot find a way to cancel it is frustrating and unacceptable. I checked Google Play subscriptions, but Moovit doesn’t appear there
I am very frustrated with the Moovit app because it provides inaccurate bus times. The app showed a bus on its way, so I... waited for 30 minutes. When I checked again, it suddenly displayed that the bus had already passed, and now it was showing the next scheduled time instead. The app told me the bu
I signed up for the 7-day free trial of the Moovit app but canceled it before the trial ended. Despite this, Moovit stil...l charged me for a full 12-month subscription! I was shocked to see a ₺179 charge on my account for a service I had already canceled. This is completely unfair and feels like a de
I canceled my Moovit subscription, yet I am still being charged until 2026. The app promised a warning before the free t...rial ended, but I never received any notification. Instead, on the sixth day, it automatically locked me into a one-year subscription without my consent. If I had to pay something
I signed up for Moovit under the promise of a free trial, only to find out today that they withdrew a 6-month subscripti...on fee from my account without proper notice. I immediately canceled the subscription, but the charge had already been processed. I only intended to use the 1-week free trial, as c
I downloaded the Moovit app because it advertised a 7-day free trial. I intended to test the service, but I was shocked ...to see that ₺167 was charged to my phone bill without my knowledge. I received no notification or warning about the charge, and there was no agreement or contract to authorize this
I used Moovit’s 7-day free trial, but once it ended, they charged me ₺134 without my consent. This is outrageous, especi...ally since the monthly fee is advertised as ₺9.99. Why was I charged for six months instead of one? Nobody has money to waste on unauthorized charges. To make matters worse, the a
I used Moovit’s 7-day free trial, but after it ended, the subscription fee was charged without my consent. Even after ca...nceling, the refund hasn’t reached my account. To make matters worse, the app automatically deducted the fee as soon as funds were available in my account. I contacted Apple Suppo
