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Complaints

31 complaints
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I Face Unauthorized Moovit Subscription Charges

Hakan
Hakan
March 12 10:45 AM2

I recently discovered that a subscription was started through the Moovit app without my knowledge or consent. Since Febr...

I Experience Billing Issue With Moovit Subscription

Sinan
Sinan
March 6 6:55 PM2

I downloaded the Moovit app and started a membership through the in-app purchase screen. It clearly stated that a 7-day ...

I Face Incorrect Bus Timing Issue on Moovit App

Azra
Azra
February 20 11:13 PM

On February 20, while using the Moovit app to wait for the number 19 bus at Bostancı Sanayi stop, I experienced a seriou...

I Face Incorrect Bus Tracking on Moovit ER1 Line

Jale
Jale
January 3 10:42 AM

I have been using the Moovit mobile app to track the ER1 line, but I have been experiencing serious issues for a long ti...

Moovit Charged Me $5 for a Free Trial, I Want My Money Back

Dilara
Dilara
November 19, 2025 9:55 AM31

On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my appro...

Moovit Charged Me $5 at 4 A.M. Before My Free Trial Ended

Berfin
Berfin
November 8, 2025 9:32 AM15

I downloaded the Moovit app from the App Store in Istanbul and signed up for the 1-week free trial. However, without any...

Moovit Free Version Gave Incorrect Metro Guidance in Istanbul

Naz
Naz
October 31, 2025 6:52 PM19

On October 31, 2025, I encountered a serious misinformation issue in the Moovit app. My destination was Torun Center, an...

Moovit Charged Me $3 Without Warning After Free Trial

Minik
Minik
September 28, 2025 5:30 PM11

On September 24, a $3 subscription fee was charged to my account through Google Play via the Moovit app without any warn...

Moovit Promised Real-Time Tracking, but Premium Didn’t Deliver

Samet
Samet
September 23, 2025 8:53 PM5

On September 9, 2025, I purchased a Premium membership in the Moovit app for $3 so I could track the Kadıköy–Kiraztepe l...

Unable to Reach Moovit Support After Unauthorized Subscription Charge

Emir
Emir
September 20, 2025 9:58 AM20

I used the Moovit Premium subscription as a 7-day free trial. However, on September 18, 2025, $3 was charged to my card ...

Moovit Displays Nonexistent Incoming Buses

Tolga
Tolga
September 16, 2025 9:36 PM12

In Istanbul’s Kağıthane district, the Moovit app consistently shows incorrect bus times for the TM3 line. Especially whe...

Can’t Reach Moovit Support — Constant Redirects and Poor UX

Nafiz
Nafiz
September 15, 2025 10:41 PM12

I’ve been trying to use the Moovit app and website for years, but on every platform (Android, iOS, and web), I am consta...

Moovit Billed Me Despite Offering a 1-Month Free Trial on iOS

Dj Tt
Dj Tt
September 5, 2025 3:50 AM17

I downloaded the Moovit app on my iOS device and wanted to try it out. Even though the app offered a 1-month trial, a $5...

Moovit Keeps Showing Wrong Passing Buses and Directions in Antalya

Naz
Naz
August 22, 2025 6:23 PM11

In the past week, I encountered incorrect information twice in the Moovit app regarding the number 14 bus on Pınar Stree...

Moovit Charged Me for Unauthorized Annual Subscription After Free Trial

Kumru
Kumru
May 26, 2025 3:41 PM23

I signed up for a 7-day free trial on Moovit, but instead, they charged me for a full annual subscription without my per...

Moovit Charged Me Annual Fee Without Warning After Free Trial

Hatice
Hatice
April 9, 2025 11:07 AM50

I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an ...

Moovit Charged Me Annual Fee Without Warning After Free Trial

Can’t Cancel Moovit Subscription—No Option to Stop Payments

Ömer
Ömer
March 3, 2025 8:49 PM35

I have been trying to cancel my Moovit subscription, but there is no option anywhere to do so. While the amount being ch...

1

Moovit Shows Incorrect Bus Times – Long Waits & Missed Buses

Su Aydın
Su Aydın
February 15, 2025 3:13 PM25

I am very frustrated with the Moovit app because it provides inaccurate bus times. The app showed a bus on its way, so I...

Moovit Charged Me for a 12-Month Subscription After I Canceled

Betül
Betül
January 28, 2025 11:55 PM33

I signed up for the 7-day free trial of the Moovit app but canceled it before the trial ended. Despite this, Moovit stil...

Moovit Charged Me for a Full Year After Cancellation

Murat
Murat
January 28, 2025 11:42 PM38

I canceled my Moovit subscription, yet I am still being charged until 2026. The app promised a warning before the free t...

Moovit Charged Me for a 6-Month Subscription After Free Trial Offer

Elanur
Elanur
November 21, 2024 8:46 PM57

I signed up for Moovit under the promise of a free trial, only to find out today that they withdrew a 6-month subscripti...

Moovit Charged ₺167 Without Notice After Free Trial Download

Sevim
Sevim
November 4, 2024 4:06 PM25

I downloaded the Moovit app because it advertised a 7-day free trial. I intended to test the service, but I was shocked ...

Moovit Charged Without Approval After Free Trial Ended

Sude
Sude
October 10, 2024 8:58 AM29

I used Moovit’s 7-day free trial, but once it ended, they charged me ₺134 without my consent. This is outrageous, especi...

Moovit Charged Me Without Consent After Free Trial, Refund Still Missing

Alper
Alper
October 6, 2024 3:28 AM60

I used Moovit’s 7-day free trial, but after it ended, the subscription fee was charged without my consent. Even after ca...