On December 20, 2025, during baggage check-in before my Turkish Airlines flight from Sabiha Gökçen Airport to Paris, I encountered a serious problem regarding baggage fees. I was traveling on an economy ticket purchased through AJet, with PNR number 3AU3K1. At the check-in counter, I was informed th...
I purchased tickets via AJet for a 4-person trip on the Sabiha Gökçen – Bosnia and Herzegovina route for the dates 18–23 January. When I wanted to cancel the ticket of only one passenger, I was informed that out of the total payment of approximately ₺8,000, only the tax amount of around ₺2,000 could...
On December 11, 2025, I flew with A Jet from Trabzon Airport to Ankara Esenboğa Airport on the 9:05 AM flight. Due to a delay, we landed in Ankara approximately 30 minutes late. Because we arrived late at night, I was unable to thoroughly inspect my luggage when I picked it up from the baggage carou...
On 9 December 2025, I was booked on an Ajet flight from Istanbul Sabiha Gökçen Airport to Tokat (PNR: 3EC9BF), with boarding scheduled for 13:35 and departure at 14:05. I left Fenerbahçe Military Quarters at 11:45, allowing what is normally sufficient time for a journey of approximately 50 minutes t...
On December 8, 2025, my Ajet (AnadoluJet) flight VF3187 from Diyarbakır (DIY) to Sabiha Gökçen (SAW), for which I held an Ecofly ticket under PNR 3Y85D4, was first delayed and then cancelled. At 08:27, I was informed via SMS about these changes. In the notification sent to me and in their later resp...
On 30 November 2025, I travelled with AJet from Moscow to Amsterdam via Sabiha Gökçen Airport on flights VF276 and VF1. I collected my checked baggage at Amsterdam Airport and only noticed at my home in Amsterdam, shortly after arrival by taxi, that my brand-new Heys suitcase (Tie-Dye Blue Fashion S...
I had a scheduled flight with Ajet on 05.12.2025 at 07:10 from Istanbul Sabiha Gökçen Airport to Diyarbakır, with reservation number 3YZC35. I was waiting at the gate number stated on my ticket from 04:00 onwards. However, since the gate number was changed without any notification to me, I was not a...
On September 7, 2025, during my DAL–BRU flight (with an Istanbul connection) under PNR number 35QQQF, my Lumberjack-brand suitcase was damaged during the airline’s handling process. The wheel of the suitcase had broken off from the body and it was delivered to me in a severely damaged condition. Bef...
I have never experienced such poor service from a well-known international airline as I have with AJet. It took us 9 hours to get from Batman to Istanbul, which is almost the same amount of time it took to fly from Cape Town, South Africa to Dubai. At no point did anyone apologize or keep us updated...
On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
On October 9, 2025, I bought a ticket with Ajet to fly from Gaziantep Airport to Ankara. I had completed all the necessary preparations to travel with my pet cat — her carrier met airline standards, and all her vaccinations had been done by a veterinarian. However, at the airport, Ajet staff refused...
Between 00:10 and 00:40 on the night of October 29, I arrived at Istanbul Sabiha Gökçen Airport with my 10-year-old son by metro. After going one floor up from the metro entrance, I saw a counter with “A-JET” written in large letters and “ajet.hotels.com” written next to it in small letters. There w...
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On October 27, 2025, my father and I purchased tickets for AJet flight VF3004 from Istanbul Sabiha Gökçen to Ankara Esenboğa (PNR: 3BB5YN). Before the flight, we checked in a total of three pieces of luggage. However, due to a last-minute work issue, my father was unable to travel. As I was boarding...
On October 26, during Ajet flight VF4108 from Ankara to Ağrı, I lost my white AirPods 4 with noise cancellation on the plane. During the flight, other passengers informed me that the AirPods had been found and handed over to the cabin crew. Upon arrival in Ağrı, I realized my AirPods were missing an...
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
On 01/10/2025, my daughter traveled from Konya to Skopje with a connecting Ajet flight via Istanbul. Upon arrival at Skopje Airport, her large suitcase was lost. She immediately filed a lost baggage report at the airport and also submitted a complaint through customer service. The tracking number is...
On Sunday, October 5, 2025, at 21:55, I was not allowed to board my Ajet flight from Çukurova Airport to Sabiha Gökçen due to a lack of information. The Ajet app did not display the gate number, airport staff said they did not know which gate the flight was at, and while the screens showed gate numb...
On the night of February 10, 2025, after my flight with AJet to Dammam Airport, Saudi Arabia, I received my large suitcase severely damaged — one of its legs was broken and the handle was detached. I noticed the damage immediately at the airport, where I was given a QR code, but I was unable to comp...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...
On September 25, 2025, while attempting to book a flight to Prague scheduled for March 22, 2026, through Ajet’s website, I received an error message stating, “We are unable to process your transaction,” and the system logged me out of the page. Despite this, ₺9,998.30 was charged to my Garanti Bank ...