On 7 May 2026, I was scheduled to fly with Ajet on flight VF260 from Beirut to Istanbul Sabiha Gökçen and then continue to Ercan (Lefkoşa), under the reservation code PNR 44EY53. At Beirut Airport, I had 14 kg of excess baggage and I clearly informed the Ajet ground staff that I was aware of the ext...
I am writing regarding my cancelled AJet flight and to request a refund and applicable compensation. My booking reference is 3Q6N9D for flight VF259 on 30/04/2026 on the Istanbul – Beirut route, in economy class. The flight was cancelled by your company, and I was informed about the cancellation on ...
I flew with AJet today, 2 May, on the London Stansted – Istanbul route and had a very disappointing experience that makes me reluctant to recommend the airline, especially for business travel. Although I had purchased a cabin luggage allowance, I was not allowed to carry a standard-sized backpack in...
On 03/04/2026 at around 11:00, at the Ajet counter in Sabiha Gökçen Airport, I experienced a very upsetting situation regarding my disabled daughter. When I bought the ticket, I had already stated that I would be flying with my daughter and, since she is disabled, I requested a wheelchair service fo...
On April 12, 2026, for my AnadoluJet flight scheduled at 8:20 PM, I experienced issues with online check-in and seat selection. Because of this, I contacted AnadoluJet customer service, paid an additional fee to select my seats, and was told that my check-in process had been successfully completed. ...
On March 12 (Çanakkale–Rize) and March 20 (Rize–Çanakkale), I paid a total of $37 for seat selection through AJet. However, on both flights, I was assigned different seats instead of the ones I had purchased. After experiencing this issue, I contacted AJet customer service. I was told that I needed...
On Sunday, April 5, 2026, during your flight VF1990 from London (STN) to Istanbul (SAW) at 4:00 PM, I experienced a serious issue regarding cabin baggage. Although my ticket clearly included a cabin baggage allowance, my suitcase was not accepted at the airport before boarding. When I placed my suit...
On February 27, 2026, I experienced a serious issue on my AJet flight (PNR: 3RFTEG) scheduled to depart at 05:35 AM from Istanbul Sabiha Gökçen to Erzurum. Due to the aircraft being unable to land in Erzurum, it was diverted to Trabzon Airport. Upon arrival, we were given two options: return to Ista...
I flew with AJet on flight VF085 from Istanbul Sabiha Gökçen Airport to Hannover on 07.04.2026. When I picked up my baggage at the airport in Hannover, I noticed that one of the wheels of my suitcase was broken. The suitcase was delivered to me in this damaged condition, which now makes it difficult...
I had a flight with AJet on March 29, 2026, from Istanbul to Hatay, flight number VF3244. However, only about 2 hours before the flight, at 2:22 PM, I was informed via a simple text message that my flight had been canceled. Receiving such a late and one-sided cancellation notice for such a critical...
My wife and 3-year-old son were traveling for Umrah, and the first leg of their journey was the Istanbul-Ankara flight. We handed over our stroller at the aircraft door. Upon landing in Ankara for the connection to Jeddah, the stroller was returned to my wife. About 10 minutes after receiving it, sh...
I travelled with AJet on flight VF213 from Sabiha Gökçen Airport (SAW) to Riyadh (RUH) on 25 March 2026 with two other passengers in my booking, under...
On March 23, 2026, I completed all required procedures on time for my AJet flight scheduled to depart at 7:45 PM from Istanbul Sabiha Gökçen Airport to Erzurum Airport. I checked in my baggage and was present at the boarding gate at approximately 7:20 PM. Despite this, when I arrived at the gate, I...
"AJET contacted me 6 days after I submitted my complaint, and they refunded my money. Thank you so much."
On 18.03.2026 at 06:09 a.m., I attempted to purchase a ticket via the Ajet website for the 24 March 2026, 08:55 flight from Sabiha Gökçen (SAW) to Bodrum. Using my debit card, I authorized a payment of ₺1,458.72. After submitting the one-time password (OTP) sent by my bank, the website returned an e...
On the night of 24 February, I purchased a ticket via the AJet website for the Istanbul–Ordu flight on 28 February at 07:30, using my credit card. The reservation code of my ticket is 3S4UBE. Less than 10 hours after purchasing the ticket, due to a compulsory situation that made it impossible for me...
I purchased a ticket today from Ajet to fly from Istanbul Sabiha Gökçen at 10:30 and paid approximately €180 with my Visa card. The payment was successfully taken from my bank account and I received a bank notification confirming the charge. However, I did not receive any PNR, boarding pass, or book...
I am currently experiencing a serious issue with AJet’s baggage policy at Sabiha Gökçen Airport before my Hamburg flight. The baggage control system at the airport seems designed not to inform passengers properly but to put them in a difficult position at the last moment. Airport staff forced me to...
On March 8, 2026, my 64‑year‑old mother experienced a very distressing journey on an AJet flight VF62 from Milan Bergamo Airport to Istanbul. The flight was scheduled to depart at 14:10, and we took every precaution to be on time. My mother passed through the gate 1.5 hours before departure. Despite...
On March 1, 2026, during my AJet flight VF78 from Hamburg to Istanbul Sabiha Gökçen, I experienced a serious baggage issue. Before the flight, my cabin bag was forcibly taken and placed in the aircraft’s cargo hold by ground staff, who stated that this was per the pilot’s instructions. Although I cl...
I travelled with my family on Ajet on 18 December 2025 on flights VF90 and VF213 from Cologne to Riyadh under the group booking number 3ECBLR. We had four cabin baggage items in total for myself and my children, Iqbal F***, Zayan F***, Aymen F*** and Ali H***. All four cabin bags were lost during th...
On Wednesday, February 18, I flew with AJet from Schiphol to Sabiha Gökçen Airport under reservation code VF4. When I picked up my suitcase from the baggage carousel at Sabiha Gökçen, I discovered that the zippers had been completely torn off and the suitcase was rendered unusable. The suitcase is w...
On February 21, 2026, at 11:30 PM, I purchased ticket number 3 (PNR) from AJet for the İzmir–Istanbul flight. We learned that my cousin had a seriously ill relative in Istanbul, and he urgently needed to travel from İzmir to Istanbul. Even though he arrived at the airport approximately 30 minutes b...
On February 15, 2026, my VF90 Cologne–Istanbul flight was delayed, which caused me to miss my connecting VF221 Sharjah flight; as a result, the flight was canceled. Even though I was a transit passenger, the ground handling staff (Ms. Aysen and Mr. Mohammed) did not provide any solution in the trans...
