Advance Payment for Services Not Provided

Metro Turizm cancelled the Balıkesir–Ayvalık trip scheduled for 04:00 on 04.06.2025 without notifying me via SMS, which caused serious inconvenience. I was left waiting at the bus station at 4 AM, completely unaware that the trip had been cancelled. There was no staff present to assist or provide any explanation, which only added to the confusion and frustration. Since I had a ferry to catch, I had no choice but to take a taxi to Ayvalık, which cost me ₺4,000. This unexpected expense and lack of communication are unacceptable. I don’t know how you intend to compensate for this, but I urgently demand that my grievance be addressed.


On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...

Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I im...

Just snagged myself a bus ticket from Metro Turizm for May 14, 2024. Can't wait to hit the road! When I bought it, all the companies had seats up for grabs. But after about 10-15 days, they gave me a call and said, "Hey, there's a problem with the bus and we had to cancel your ticket. Don't worry th...

I bought a ticket for the Salihli-Ankara journey on Metro Turizm dated 25.11.2024 with a departure time of 22.30. When I bought the ticket, the time was 22.15 and I asked the Salihli Office attendant whether the vehicle would arrive on time. The attendant called the vehicle driver and told him that ...
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