"The Busuu representative responded to me immediately by email, and I thank them for solving the issue in a very short time, like a day."
I would like to report a problem with a Busuu subscription that was acciden...tally activated through my Türk Telekom mobile line today. Even though I di
While using the Busuu app on my Android device, I discovered that a paid subscription had been activated on July 4, 2026..., even though I never requested or authorized it. I do not recall seeing any clear subscription disclosure or confirmation screen asking for my approval. Despite this, a $7 subscri
I recently discovered that a Busuu Plus Premium subscription had been activated without my knowledge or consent and that... the charges were being billed through my Türk Telekom postpaid mobile account. After noticing a $5 charge on my May 28, 2026 phone bill, I reviewed my previous statements and foun
I never intentionally subscribed to the Busuu language learning service. However, at around 9:00 a.m., I received a text... message stating that a Busuu subscription had been activated on my account. Without requesting a membership, opening an account, or authorizing any subscription, I discovered that
I am writing regarding an unwanted annual Busuu subscription that was charged to my account despite my clear attempt to ...cancel it beforehand. I canceled my annual subscription through the app on 06/25/2026. However, on 06/26/2026, I was still charged 62.99 for another annual subscription, billed dir
I downloaded the Busuu language learning app on July 1, 2026, at 3:23 p.m. The app itself was free to download, and the ...only action I took was linking my Google account. I did not purchase a subscription, sign up for a paid plan, or authorize any membership. Despite this, I soon received a notificat
I was charged for a Busuu subscription that was activated without my knowledge or consent. I only discovered the subscri...ption on June 26, 2026, when I happened to review the automatic payments from my Halkbank account. The subscription had reportedly started on May 21, 2026. What makes this even mor
At approximately 11:19 a.m. on June 30, 2026, I was using my Xiaomi 17 Android phone to download the Google Calendar app... when I saw an advertisement for Busuu. The ad's design, colors, and text closely resembled the official Google interface, so I believed it was part of the legitimate app download
A Busuu subscription was activated without my knowledge or permission, and a $12 charge was added to my June Türk Teleko...m mobile phone bill. I never authorized this subscription, was never informed that it would be activated, and have never used the service. The charge was billed through my Türk Tel
A subscription to the Busuu service was started without my knowledge or consent, and a charge of $7 was added to my cell...uar bill. As soon as I received a message from 3699, I immediately canceled the subscription, but the fee had already been charged. The transaction took place today, about one hour
On October 30, 2025, at 5:09 p.m., while attempting to sign up for a mobile application, I received a message stating th...at a Busuu subscription had been started without my knowledge or consent. The message said that a $7 fee would be added to my phone bill and that the subscription would renew month
On October 27, 2025, around 5:20 p.m., I received a message on my mobile line stating, “Your Busuu subscription has star...ted.” However, I did not visit any website, sign up for any service, or give consent for such a subscription. The message indicated that a monthly fee of $7 had been activated. Sh
Despite canceling my paid Busuu subscription about two weeks ago, another attempt was made yesterday to deduct ₺500 from... my account. After canceling, I sent emails to two different addresses informing them of the situation, but I received no response. The fact that this issue occurred both on the we
While trying to download a completely unrelated app, I somehow ended up being subscribed to Busuu without my knowledge o...r permission. I never intended to sign up for anything, let alone authorize a paid subscription. Out of nowhere, I received a ₺200 charge on my mobile bill. This is completely unac
My friend and I downloaded Busuu to learn a language together and motivate each other through shared practice. However, ...to our frustration, there is no way to search and add friends within the app. We tried everything but simply couldn’t find each other. There’s no search bar, no invite feature, not
I’m extremely disappointed with Busuu and how they handled the Premium access I was promised. I shared my referral link ...with two friends, both of whom purchased Premium memberships, just like the app instructed. As a result, I was told I would receive one year of Premium access — this was clearly ad
I want to cancel my Busuu subscription, but the process is incredibly frustrating and unclear. Every time I try to cance...l through the app, it redirects me to the Play Store. But when I go to the Play Store, there is no Busuu subscription listed under my active subscriptions. To make matters worse,
I want to cancel my Busuu membership, but I keep running into an error every time I try through the app. This issue has ...been ongoing, and despite trying repeatedly, I still can’t get the cancellation to go through. I even attached a screenshot showing the exact error I face daily, but nothing has ch
While my son was using the phone to download notification sounds, a verification code appeared. Unknowingly, he entered ...the code, and right after that, a message popped up saying, “Your Busuu subscription has started.” Moments later, I received a notification from my carrier stating that ₺200 had be
On 22/05/25 at 13:20:10, I received a text message from 3699 stating, “Congratulations, your Busuu service subscription ...has started. It will automatically renew each month. To cancel, send 'iptal busuu' to 3699.” I was shocked because I never signed up for anything, never entered a verification code
I recently discovered that a subscription to a service called Busuu was created without my knowledge or approval, and it... has been silently charging me ₺153 every month through my Türk Telekom line (0506****267). I never visited their website, signed up, or agreed to any terms. Yet, the charges have
I just discovered that a Busuu subscription was activated without my permission on my Türk Telekom number 0541****920, a...nd it has been charging me ₺153 every month. I never visited Busuu’s site, never entered any code, and never approved this subscription—yet my bill shows this unauthorized charge.
My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu ...app. Even though I didn’t intend to subscribe and entered my password thinking it was a regular login, the subscription was started without my consent. I canceled the subscription
Busuu is an online language learning platform founded in 2008 by Bernhard Niesner and Adrian Hilti. Headquartered in London, United Kingdom, the platform is owned by Chegg and offers structured language courses combined with interactive practice alongside native speakers through web and mobile applications.
Customer support email: [email protected]
Busuu operates in the online education and language learning industry. The platform provides self-paced courses, AI-powered study tools, grammar lessons, vocabulary practice, speaking exercises, and live lessons through premium subscription plans.
User feedback is mixed, with complaints commonly related to subscriptions, billing, technical issues, and customer support.
If you've experienced issues with Busuu, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
