BetterMe

71100
(98 reviews)
Write a Complaint
Complaints
653 Complaints
BetterMe
71100
(98 reviews)
Write a Complaint

BetterMe International Limited Is A Scam?

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Navjot
December 24, 4:25 am
1

I started a free trial of the BetterMe Fitness app on 31 March 2024 and canceled it through the app on the same day I installed it, because I did not want to continue with a paid subscription. Despite canceling the trial, I was later charged 42.84 via PayPal without my permission. I only noticed thi...

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BetterMe Refund Dispute: RM80 Charged Without Consent

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Klin
December 22, 8:07 am
3

I recently discovered an unauthorized charge of RM80 on my debit card on 22 December for a BetterMe 1-on-1 coaching service that I did not subscribe to. The transaction appears with the order ID dc5be104-3732-4ec4-b3bc-2393d8ae7ca8. While I have previously registered and used BetterMe services with ...

5
FC Pio-Nansen is very satisfied with the result
Resolved

BetterMe Charges Again Without Authorisation!

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FC Pio-Nansen
December 10, 5:45 pm
25

"Thank you Xolvie - Sikayetvar! Big thanks to the Agent who put my complaint! Excellent, well written, "

I am writing regarding an unauthorized charge by BetterMe taken from my account despite cancelling and uninstalling the app. I cancelled and removed t...

1
Feyza is completely dissatisfied with the result

BetterMe Charged Me Monthly Without a Subscription

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Feyza
November 16, 7:20 pm
89

I installed the BetterMe app several months ago. Even though I never started a subscription, I later discovered that monthly charges were being taken from my account without my knowledge or consent. In my App Store account, there is no BetterMe subscription listed under “Subscriptions,” yet recurrin...

1
Neslihan is completely dissatisfied with the result

I Demand Refund After BetterMe Charges Card Without Approval

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Neslihan
November 16, 6:06 pm
73

I discovered that an unauthorized transaction was made on my credit card. On November 15, 2025, at 07:25, a charge of about $10 was processed under the description “Better me (ae) womenplan Dubai (ae).” I do not have any subscription with the BetterMe app, and I never approved this transaction. My ...

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BetterMe FZCO Charged Me Monthly Even Though No Subscription Appears

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Sevgi
November 16, 1:59 pm
63

I am unable to cancel my subscription to the BetterMe FZCO Pilates app because it does not appear anywhere in the app or in my App Store/Google Play subscriptions. Despite this, for at least the last 4–5 months — most recently on November 16, 2025 — I have been charged about $9 every month. These ch...

BetterMe Keeps Trying to Charge $10 Even After App Deleted

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Selen
November 16, 11:17 am
53

I want to cancel the membership I purchased through the BetterMe app on the App Store about a year ago. On November 15, 2025, a charge of about $10 was attempted on my card, and the same amount was attempted again today. I did not approve these transactions. I had deleted the app in order to cancel ...

BetterMe Fails to Provide Support as Unauthorized Withdrawals Continue

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Deniz
November 15, 11:10 pm
57

In 2024, I purchased a one-time package from the BetterMe app for about $4. After that purchase, I never used the app again, and no active subscription appears on my account. However, on November 14, 2025, I noticed that about $21 had been withdrawn from my account. The same thing happened before—th...

BetterMe Charged $10 Without Notice After a 1-Day Trial

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Burcu
November 15, 2:24 pm
55

On November 10, 2025, I paid about $1 for a 1-day trial package on the BetterMe mobile app. However, even though I never used the app, a charge of about $10 was withdrawn from my account at midnight without any notice. I did not receive any notification explaining why or how this amount was charged....

5
Fulya is very satisfied with the result
Resolved

BetterMe App Accused of Charging Credit Card Without Consent

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Fulya
November 15, 9:09 am
52

"Thank you for solving the problem within a few days."

I recently discovered that since November 2024, the BetterMe app has been charging about $7 to my credit card every month. I don’t remember whether I ...

5
Ayşe is very satisfied with the result
Resolved

BetterMe Charges $31 Without Notification

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Ayşe
November 15, 1:49 am
49

"I realized it late, but the issue was resolved quickly. Thank you for everything."

On September 19, 2025, I purchased a subscription through BetterMe. After activating the membership, I never used the app, and today I realized that t...

BetterMe App Charged My Credit Card Illegally – Full Refund Needed

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Burcu
November 14, 1:11 am
55

I downloaded the BetterMe app from the Google Play Store on November 2 and initially made a payment of approximately $1.86, which I authorized myself. However, shortly afterward, two additional charges — about $4.93 and $8.26 — were withdrawn from my account without my permission or any notification...

BetterMe Charged Me Monthly Without Permission After Free Trial

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Ozge
November 13, 11:40 pm
57

Between May 2025 and November 2025, a total of ₺2,450 was withdrawn from my credit card through the BetterMe app without my permission, at a rate of ₺350 each month. After collecting my credit card information under the claim of a free 7-day trial, the app charged me regularly for seven months witho...

Unapproved BetterMe Subscription Charges Despite No Active Membership

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Ozge
November 13, 11:34 pm
50

Between May 2025 and November 2025, a total of 2,450 TL was withdrawn from my İşbank credit card by the BetterMe app without my permission every month. The app requested my card details under the claim of a “7-day free trial,” but after that, no notification, email, or confirmation was ever sent. De...

BetterMe Charged Me Monthly for Over a Year Despite Cancelling

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Hümeyra
November 13, 8:01 pm
50

I purchased a monthly subscription on the BetterMe app approximately two years ago. Starting in August 2023, BetterMe began charging my Garanti Bank credit card every month. Even though I canceled my subscription and deleted the app, these charges continued for over a year. I attempted to cancel th...

2
Pınar is not satisfied with the result

BetterMe FZCO Fast Charged My Bank Account Without Permission

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Pınar
November 12, 9:59 pm
52

Today, I noticed a withdrawal of $3 from my Ziraat Bank account made by a company listed as “BetterMe Fzco Fast.” In my account activity, the transaction shows a provisional code of 269***6 and appears to have been processed through Dubai. I have never signed up for any BetterMe membership, trial p...

Canceled BetterMe Pilates Subscription but Got Charged via Google Play

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Fadime
November 06, 9:09 am
80

I would like to file a complaint regarding an issue I experienced with the BetterMe Pilates app. Although I had previously canceled my subscription through the app, $8 was withdrawn from my account this morning. Even though my subscription no longer appears in the app, I noticed in my bank statemen...

BetterMe App Keeps Charging My Card — Cancel and Refund Request

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Müzeyyen
November 06, 1:30 am
80

About 6–7 months ago, I accidentally subscribed to the BetterMe app through its official website. After starting the subscription, I did not use any of the services and never used the app at all. However, $23 has been regularly withdrawn from my credit card every month. I have not yet contacted Bet...

BetterMefzco Subscription Keeps Charging After Cancellation — How to Get a Refund

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Rüya
November 05, 3:43 pm
68

Although I canceled my bettermefzco subscription in March 2025 via Google Play using the email du****[email protected], I was still charged $2 every month from March 3, 2025 through November 3, 2025. I received cancellation confirmations from both bettermefzco and Google Play, and there is no active subsc...

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BetterMe Subscription Cancellation Confirmed but No Refund Yet

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Sedef
November 05, 3:12 pm
69

On November 5, 2025, after logging into the BetterMe app, I canceled my monthly subscription through the mobile app. I received a confirmation message within the app verifying that my subscription had been successfully canceled. However, even though $5 was charged to my credit card, I have not rece...

Brand Profile

BetterMe is a member of Xolvie for 4 years.
A member brand takes its place on the platform to respond to all complaints and increase customer satisfaction. Xolvie strives to continuously improve the customer experience by effectively using its services.
In the last 1 year, the response rate to complaints is 100%

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
I'm looking for a structured workout program, and the 28-day challenge in the BetterMe app caught my eye. How effective and challenging are these workouts?
17 Complaints
I have specific fitness goals related to muscle gain and endurance. How can I create a customized workout plan on BetterMe?
5 Complaints
How can I get audio or video guidance during workouts to ensure proper form and technique on BetterMe?
10 Complaints
How can I schedule and set reminders for my workouts and meal plans within the Betterme app?
5 Complaints
How can I track my progress with BetterMe?
3 Complaints
What do different BetterMe products include?
1 Complaints
As a beginner, I'm concerned about overexerting myself. How can I benefit from BetterMe in terms of beginner-level exercises?
7 Complaints
I like to keep track of my workouts and nutrition with other fitness apps. How can I sync BetterMe with these apps for a more comprehensive overview of my progress?
5 Complaints
I have a smartwatch that I use for tracking my workouts. How can I sync my smartwatch with BetterMe so that I get my data seamlessly?
How can I get community features for social support in BetterMe?
1 Complaints

Frequently Asked Questions (FAQ)

How do I end my membership with BetterMe on an Android device?
  • You may cancel your membership as an Android user by navigating to your subscriptions in Google Play. Select the subscription you wish to cancel and then press "Cancel subscription."
How do I end my membership with BetterMe on an Apple device?
  • If you're using an Apple device, you must check in to reportaproblem.apple.com to obtain a refund. Then pick "I'd like to" and then "Request a refund." Before submitting the request, you will be prompted to specify the reason for the refund and the app, subscription, or item you wish to return.
How can I get a refund from BetterMe?
  • Better refunds require certain circumstances to guarantee reimbursements to individuals who truly try their services:
  • Before your subscription expires, you must notify the app.
  • If you have a monthly or longer membership, you must follow the program for 7 days within 30 days after purchase.
  • For weekly or bi-weekly memberships, you must follow the program for 3 days within 7 days after purchase.
  • Meeting these websites' requirements proves you followed their curriculum. They’ll let you know if they approve your request.
Why does BetterMe renew subscriptions automatically?
  • You agree to auto-renew your BetterMe membership in the beginning when you sign up. The app might charge you for renewal periods until you cancel. Unless otherwise stated in the service, renewal durations will match your initial membership.
How can I avoid BetterMe unwanted charges?
  • To ensure you don't incur any unexpected charges and have a smooth experience with BetterMe, please adhere to the following guidelines:
  • When subscribing to BetterMe, make sure to read the terms and conditions carefully. To have a clear understanding of the subscription details, it is important to know what you are agreeing to.
  • If you decide to try out a BetterMe subscription with a free trial, make sure to cancel it before the trial period is over. To avoid being charged for the subscription, follow these steps.
  • During the subscription process, you may be given the choice to decline automatic renewal. If you don't want your subscription to renew automatically and be charged, please make sure to do so.
  • Make it a habit to regularly check your credit card statement to make sure there are no charges that you didn't authorize. If you see any charges on your account from BetterMe that you don't recognize, make sure to get in touch with their customer support right away.
  • Use a credit card that offers fraud protection. Having an added layer of security will be beneficial in the event of any unauthorized charges on your account.
  • Be alert and watch out for any signs of fraud, like charges on your credit card that you don't recognize or receiving unsolicited emails from BetterMe. If you think there might be any fraudulent activity, please contact BetterMe customer support right away.
How do I contact BetterMe?

About BetterMe

BetterMe is a health and fitness firm that provides a variety of services and products to assist individuals in living better, happier lives. Users may receive individualized exercise and wellness regimens, nutritious food planning, and daily inspiration and support from the firm. BetterMe is available in a number of countries, including the United States, Canada, the United Kingdom, Australia, and others. The objective of the organization is to make healthy living accessible to everyone, regardless of geography or lifestyle. BetterMe promises to assist people reach their health and fitness goals and enhance their entire well-being by offering tailored support and coaching.