I purchased a Citroën ë‑C4 X 115 kW (Long Range) Shine Bold on 30 November 2023 from the authorized dealer Öztek Otomotiv in Kartal, Istanbul. At the time of purchase and delivery, I was explicitly informed that the vehicle was brand new, with zero kilometers, flawless, and with no repainted parts. ...
I purchased a brand-new Citroen e-C3 Aircross from Citroen Otosay on 18 November 2025, with a total payment of ₺1,503,000 including ceramic coating, window tint, and winter tires. Within just two days of delivery, I realized that the air conditioning and heating system of the vehicle was not working...
I purchased a Citroen C4X from Aydın Surtaş Otomotiv Citroen, paying ₺1,816,500 in cash. When I took delivery of the vehicle on 07.11.2025, I noticed on the same day that there were paint defects and signs of rust in several areas. In the boot, in the spare wheel compartment at the bottom, there is ...
I would like to report a serious safety issue with my 2025 model Citroen Jumpy automatic, which I purchased in October 2025. The sliding door of the vehicle does not have an interior release mechanism, and once the door is closed, it cannot be opened from the inside in any way. This situation poses ...
I own a 2025 Citroen Berlingo Shine, and although my car is only a month old, I've been experiencing serious issues with CarPlay and the home screen for about two weeks now. While driving, both the CarPlay connection and the home screen are intermittently switching between settings, and this has hap...
Our Citroen C4X e 115 kW, released in November 2024 and now about one year old, has been experiencing serious issues for nearly three months despite being under warranty. For the past month in particular, the car doors do not unlock normally with the key. To get into the vehicle, we first have to op...
We took our Citroen C4 X to the Çekmeköy Öztek authorized service for its 90,000 km maintenance, just as we had done for previous services, and the timing belt kit was replaced during this maintenance. About a month later, the vehicle displayed a low engine oil warning, and we were stranded on the r...
On November 22, 2025, I went to the Citroen Authorized Service at 9:30 AM for the 15,000 km maintenance of my Citroen C5. Around 10:00 AM, a staff member named A***** took my car and told me the maintenance would be completed around 16:00–16:30, and that I would be informed when it was ready. Since ...
I purchased my brand-new Citroen e-C3 Max (VIN: xxxCBZYA0ST080407, engine no: xxxT2X1016509) on 26 June 2025, and after only 4,354 km it suffered a major electronic failure and has remained immobilized at Bursa İnallar Service since 19 August 2025; the replacement BSI unit arrived defective, leaving...
My Citroen EC4 X had a traction control problem a month ago, and I had it towed to the authorized service center. They identified the issue within 15 days and said the high-voltage cable was faulty. They told me they couldn’t find the reference code needed to order the part and had to send an email ...
The paint on the roof of my 2020 Citroen C5 Aircross started peeling about a year ago. At first, I didn’t intervene, thinking it wouldn’t worsen, but over time the issue became more severe, and more paint began peeling from different areas of the roof. I then applied for support at the authorized Ci...
I purchased my 2025 Citroen Berlingo Feel Bold brand new, and it currently has 1,950 kilometers on it. Since the very first day I took delivery, I have been experiencing a serious issue with the electronic parking brake. The handbrake neither engages nor releases properly, and while driving, the veh...
Since May 2025, my Citroen C4X has experienced an airbag issue considered a factory defect, and the authorized service center, Citroen Doğu, replaced the faulty part under warranty. However, after this replacement, my vehicle suffered a significant loss in value. When I contacted customer service ab...
I didn’t want to believe the negative comments I saw on Google and heard from others about Citroen services, but not only has my issue not been resolved, I have also been treated in a rude and scolding manner. The headquarters promised to address my grievance about two weeks ago, saying they would r...
The chrome on the front two door handles of my 2023 Citroen C5 Aircross has started to peel off. Even though my vehicle is still under warranty, I reported this issue about three months ago to the authorized Citroen service center. However, I was verbally informed that the problem was due to user er...
Hello, I live in Antalya, Turkey, and I would like to express a complaint. On 09.07.2025, I purchased a Citroën E-C3 Aircross from the Citroën dealership “Citroën Balaban” in Antalya. The sales team was very helpful in every respect, but afterwards we started to experience some issues with the vehic...
On July 17th, I took my Citroen EC3 to the dealership due to an accident, and it has been waiting at the Citroen Gülan Authorized Service Center (license plate: 34ctk013) ever since. Three months later, my car still hasn't been returned, and I've been told I'll have to wait at least another 45 days....
The rear pads of my C5 Aircross model vehicle with plate number 34 mce 692, which I bought brand new from Citroen, became completely unusable when it was only 12,000 km old. Saturday September 27, 2025 I applied to Avek oto authorized service. However, the service and Citroen customer services state...
Citroen C4x gives this error at completely random times. Usually, when first starting in the morning, while driving in traffic, or when the start-stop is engaged. If the vehicle is stopped, turned off, and then started again, the problem disappears. Sometimes it doesn't disappear; I have to turn the...
My request for a dashcam installation for my Citroen was rejected by authorized service centers in Avek Başakşehir, General, Mepa, Bayrampaşa, and Nev, on the grounds that I did not purchase the product from the service center. Furthermore, I was informed that having the installation done externally...
About a month ago, I received a message from Citroen regarding my Citroen C4 disabled vehicle, informing me that I should immediately stop using it. The reason given was a life-threatening defect in the driver’s airbag. This has caused great concern, as such a serious flaw in one of the most basic s...
In my Citroen C5 Shine, released in January 2024, I noticed a paint problem on the roof in June. Although my car is only 6 months old, experiencing such an issue in such a short time has been very disappointing. After the problem appeared, I contacted the authorized Citroen service at Arkas Karşıyak...
On 08.08.2025, I took my Citroen EC4 to Antalya Haşim Balaban Auto Service for the 75,000 km maintenance and to address unusual noises coming from the vehicle. The maintenance was completed, and my car was returned the same day, but I noticed the noise problem had not been resolved. The next day, a ...
Citroen has a single owner's manual for gasoline, hybrid, and electric vehicles. At least half of the manual has nothing to do with electric cars. The result is a frustrating and time-wasting experience for EV owners trying to find relevant information. Moreover, it's designed for print in PDF forma...