On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours without any announcements or proper updates. There was no one to talk to or get information from. My ticket/PNR number is 345273, and my seat number was 8; I was traveling alone. When I called customer service, I was kept on hold for a long time, my calls were not answered, and no solution was provided. As of now, the trip has still not been resumed. Due to the long wait and the inconvenience caused, I request a full refund of my ticket and compensation such as a voucher for the delays and losses I experienced. I also expect an explanation regarding the communication failure on this trip and for the necessary disciplinary and operational improvements to be made.
Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I im...
I suffered a serious inconvenience due to a major delay on the 09:00 Ankara–Samsun trip with Metro Turizm. The journey started 38 minutes later than scheduled, which disrupted my plans and caused a significant loss of time. My ticket number is YKJKZS6, and I paid ₺670 for the ticket. When I contacte...
On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, with PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa...
Hello, on July 27 at 5:00 a.m., the Metro Turizm bus operating the Istanbul-Ayvalık route broke down. We've been waiting for about 3 hours and they still haven't arranged another vehicle. When we call customer service, they say "the authorities are taking care of it," but in reality, no one is doing...
I purchased a ticket from Metro Turizm via www.obilet.com for the Inegol (Bursa) to Konya trip on May 30, 2024, scheduled at 07:00 AM. The ticket had the reference number YBMRPM4 and seat number 21. Despite waiting at Inegol bus station past the departure time, the bus did not arrive. I called the b...
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