I suffered a serious inconvenience due to a major delay on the 09:00 Ankara–Samsun trip with Metro Turizm. The journey started 38 minutes later than scheduled, which disrupted my plans and caused a significant loss of time. My ticket number is YKJKZS6, and I paid ₺670 for the ticket. When I contacted Metro Turizm customer service about the delay, I received a standard response stating that delays of up to 1–2 hours could be tolerated due to traffic and road conditions. However, I am requesting a refund to ensure such delays do not become routine and to compensate for the inconvenience I experienced. If the situation had been reversed, the bus would have departed, my ticket would have been invalid, and I would have lost the money I paid. Therefore, I expect Metro Turizm to take responsibility for this fault. My complaint concerns the 09:00 trip departing from Ankara AŞTİ Bus Terminal, and I kindly request that my grievance be resolved.
On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, with PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa...
Very bad experience with METRO. I do not recommend it. The bus scheduled for 06:00 on the Balikesir to Izmir route did not arrive at the platform until 06:58. During that time, I had to send my mother to Izmir on another bus to avoid wasting an ₺8000 plane ticket. When I contacted METRO customer ser...
On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours...
Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I im...
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