On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the mistake after Susurluk and informed the attendant. Although they admitted I was right, they refused to correct the route with the excuse that “other passengers might complain,” even though the bus was almost empty. At Bursa, staff behaved unprofessionally, collected money among themselves, and issued me a new ticket while even saying “consider it my charity.” When I called customer service, they refused a refund. I explained I live abroad, but they told me “we cannot call international numbers.” Enuygun also denied responsibility. As a result, I lost more than 4 hours of my time, suffered unnecessary stress, and paid for a service that was never properly delivered. I expect a full refund of ₺780, an official apology, and assurance that such negligence will not be repeated. If not resolved, I will escalate this to the Consumer Arbitration Committee and Consumer Court.
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
I purchased a ticket from Metro Turizm via www.obilet.com for the Inegol (Bursa) to Konya trip on May 30, 2024, scheduled at 07:00 AM. The ticket had the reference number YBMRPM4 and seat number 21. Despite waiting at Inegol bus station past the departure time, the bus did not arrive. I called the b...
On August 7, 2025, at 11:55 PM, I purchased a bus ticket via enuygun.com from the company Ali Osman Ulusoy for a trip from Ankara AŞTİ Terminal to Milas, with PNR code VV000BTXK. Although I arrived at the terminal 45 minutes before departure, the bus left without me because there was no platform num...
On September 11, 2025, I bought a ticket for Başar Turizm’s Izmir-Manavgat trip through the Enuygun app, paying ₺600 for ticket number LP001XPGY. The bus was scheduled to depart at 11:59 PM but instead left at 12:41 AM without any prior notice. This delay forced me to wait for hours at the terminal,...
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