On August 11, 2025, while trying to deposit ₺15,000 into an Akbank ATM at Istanbul 4 Levent Metro, I experienced a money jam issue. During the transaction, the ATM took the cash but it was not credited to my account. I immediately contacted customer service, a request was created, and I received an email stating that the issue would be resolved within 3–4 business days. However, even after a week, the money still has not been credited. When I called customer service again, I was told the process could take up to 15 days. My reference number is 80248***. As a pension customer, this situation is causing me serious difficulties. I expect Akbank to provide a faster, customer-oriented solution in such cases. I request that my issue be resolved promptly and the money be credited to my account; otherwise, I will reconsider continuing my relationship with the bank.
On August 30, 2025, approximately ₺20,000 of my money got stuck in an Akbank ATM located in Antalya/Kepez while I was making a transaction with my Akbank card, and an automatic request was created through the ATM with the number 8024977094. The bank sent me an SMS stating that the issue would be res...
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proceed with your transaction," and the money got stuck inside the ATM, which then went out of service. I immediately called Akbank customer service and r...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
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