On July 16, 2025, at 13:21, I purchased two tickets from Metro Turizm for the Antalya-Ankara route, paying a total of ₺1,600. When we arrived at Antalya Bus Terminal, we learned that the trip had been canceled and that this route was no longer being operated. There had been no prior notification, and despite having the bank slip, no refund was issued. When I asked why no notification was given, I received a rude response telling me to “go file a complaint.” This is the first time I have experienced such an issue. Due to both the lack of notification and the failure to refund my payment, I have suffered both financially and emotionally. I request a full refund and an apology.
I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 19:00. However, due to an unexpected health issue, I urgently needed to cancel these tickets. I requested a refund through the company's customer service via phone and WhatsApp, but...
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
Metro Turizm cancelled the Balıkesir–Ayvalık trip scheduled for 04:00 on 04.06.2025 without notifying me via SMS, which caused serious inconvenience. I was left waiting at the bus station at 4 AM, completely unaware that the trip had been cancelled. There was no staff present to assist or provide an...
On June 29, I purchased two tickets from Metro Turizm. The trip was canceled, and we were informed only one hour before the scheduled departure at 6:00 PM. Despite seven days passing, I have not received a refund for the two tickets. I have called customer service multiple times with no response, an...
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