Advance Payment for Services Not Provided

On July 16, 2025, at 13:21, I purchased two tickets from Metro Turizm for the Antalya-Ankara route, paying a total of ₺1,600. When we arrived at Antalya Bus Terminal, we learned that the trip had been canceled and that this route was no longer being operated. There had been no prior notification, and despite having the bank slip, no refund was issued. When I asked why no notification was given, I received a rude response telling me to “go file a complaint.” This is the first time I have experienced such an issue. Due to both the lack of notification and the failure to refund my payment, I have suffered both financially and emotionally. I request a full refund and an apology.