Facetune 2

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21 Complaints
Facetune 2
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Facetune 2 Purchased By Mistake, Please Refund And Cancel Subscription

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Kathryn
May 21, 2:59 pm
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Facetune Charged Me After Trial Without Notice, Requesting Refund

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Ayyüce
November 17, 2025 6:30 pm
13

Facetune 2 Auto-Charged $71 Without Confirmation Screen

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Atakan
November 07, 2025 5:59 am
41

Facetune Not Canceling Annual Membership Despite Immediate Cancellation Request

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Esra
September 10, 2025 2:17 pm
120

Facetune Video Charged Me Despite Not Having the App Installed

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Çağla
September 09, 2025 5:16 pm
36

I Report Facetune App Charging ₺2,999 Without My Consent on Apple

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Gökçe
July 02, 2025 11:23 pm
57

I Report Unauthorized Facetune Charge of ₺577 on My Akbank Account

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Betül
June 28, 2025 7:19 pm
12

I Report Facetune Photo Editor Charging Me Without Subscription or Permission

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Melis
June 23, 2025 11:28 pm
47
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I Face Unauthorized Facetune Subscription and ₺2,999 Charge Without My Consent

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Büşra
May 21, 2025 6:47 pm
15

I Face Unauthorized ₺2,999 Charge from Facetune Without Any Subscription Approval

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Buşra
May 07, 2025 12:45 am
17

I Face Unauthorized ₺575.99 Charge for Facetune 1-Year Subscription Despite Cancellation

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Özgü
April 22, 2025 2:49 pm
26
i-face-unauthorized-57599-charge-for-facetune-1-year-subscription-despite-cancellation-1.jpg

I Face Unauthorized Payment for Facetune App Despite Canceling My Subscription

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Ayşegül
April 18, 2025 6:30 pm
49

I Face Unauthorized Annual Charge on Facetune2 Despite Canceling Free Trial

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Dilara
March 18, 2025 12:38 am
47

I Face Unauthorized Facetune2 Charge on iPhone and Apple Refuses Refund

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Aleyna
December 30, 2024 2:03 pm
11

I Face Unauthorized Facetune Video & Photo Editor Yearly Charge

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Aylin
December 18, 2024 1:31 pm
12
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I Face Unauthorized Facetune 2 Charge After Canceling Free Trial

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Dilan
December 12, 2024 6:30 pm
44

I Face Unauthorized Facetune Annual Subscription Charge on My App Store Account

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Berra
August 16, 2024 3:25 am
20
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I Face Unauthorized Charge from Facetune 2 After Canceling Free Trial

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Zeynep
July 08, 2024 1:56 pm
35

I Face Unauthorized Charge from Facetune Despite Canceling During Trial

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Yasemin
June 29, 2024 6:29 am
37

I Face Unauthorized ₺598 Facetune Charge After Canceling 7-Day Free Trial

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Gülden
June 23, 2024 7:41 pm
34

I Face Unauthorized Charge from Facetune After Child Downloaded App on My Phone

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Aleyna
June 20, 2024 3:59 pm
18

Brand Overview: Facetune

Facetune is an AI-powered photo and video editing application developed by Lightricks, an Israel-based technology company. Originally launched in 2013, the app is widely used for selfie retouching, portrait enhancement, beauty filters, and creative visual editing on mobile devices.

Contact Info

Customer Support: Facetune mainly provides assistance through its Help Center and in-app support system.

Industry and Operations

Facetune operates in the photo editing and digital content creation industry. The platform offers AI-based editing tools for enhancing selfies, portraits, videos, and social media content.

  • AI-powered photo and video editing tools
  • Selfie retouching and beauty enhancement features
  • Background editing and replacement tools
  • Virtual makeup, hairstyle, and filter options
  • Mobile apps for Android and iOS devices
  • Subscription-based premium editing features
  • Social media content creation and enhancement tools
  • Generative AI editing capabilities

User Sentiment

User sentiment toward Facetune is mixed. While many users appreciate the advanced editing tools and AI features, complaints commonly focus on subscription billing practices, technical issues, and concerns related to transparency and customer support.

  • Unexpected recurring subscription charges after free trials
  • Users reporting difficulties canceling subscriptions
  • Complaints about refunds being delayed or denied
  • Technical issues involving app crashes and editing performance
  • Users reporting premium features not working as expected
  • Concerns regarding aggressive subscription upselling
  • Slow or limited customer support responses
  • Complaints about AI-generated edits producing unrealistic results
  • Privacy concerns related to facial and biometric data processing
  • Users reporting confusion regarding billing through app stores

Share Your Experience

If you’ve experienced issues with Facetune, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.