I am writing to report a problem I experienced with my Akbank credit card regarding late payment notifications and the way I was addressed by customer service. The last payment date for my credit card was 2 February, but I did not receive any SMS notification about the delay. Instead, I was only inf...
On November 3rd, while trying to deposit a total of ₺20,000—specifically 100 banknotes of ₺200—into an Akbank ATM located in Kartal, Istanbul, the ATM suddenly shut down after taking the money, and the amount never appeared in my account. I immediately called customer service, explained the situatio...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
I’m an international student living abroad, and for more than a year my Axess card has been continuously charged for payments I never approved—mainly Amazon Prime fees and recurring coffee orders that I absolutely did NOT place; I cannot stop these payments, I cannot prove them, and, worst of all, m...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
To the General Directorate of Akbank, on 15–16 October 2025 I called Akbank customer services to close my credit card, and the representative informed me that if I kept the card open and spent ₺3,000 per month, I would receive ₺1,149.50 Chip-para every month for 12 months. To avoid any misunderstand...
On 05.10.2024, I attempted to deposit money into my Akbank account using the PTT Batman Merkez ATM. Although I placed an amount between ₺23,400 and ₺25,000 into the machine, a system error occurred after the ATM accepted the cash, the transaction was not completed, and the deposited amount was not r...
I cannot log into the Akbank mobile application because I have a SIM card block, and I cannot complete any transactions with a temporary ID document. This issue has been ongoing for about two weeks. I went to the Akbank Mevlana Branch, but they did not process anything. I also cannot reach customer ...
On November 11, 2025, my Akbank Business credit card was lost in Maltepe, Istanbul, and unauthorized transactions began immediately afterward. Even though I later made a PIN-verified transaction, the card continued to be used easily because it automatically allowed contactless payments and did not b...
On November 8, 2025, an amount of ₺1,149.50 was charged to my Axess credit card ending in 8826 under the description of a membership fee without my knowledge or consent, and it was reflected on my statement. I request a full refund of this amount as well as all previously charged membership fees. I ...
On November 3, 2025, I attempted to purchase a ticket for the Ankara–Sivas high-speed train line via the TCDD website. During the ticket purchase process, I encountered errors four times and was only able to complete the purchase on my fifth attempt. After each transaction, I received messages indic...
I’ve been facing an issue with my Axess credit card ending in 6422. Even though I had enough balance in my Akbank account, the full automatic payment instruction for my statements dated 11/09/2025 and 13/10/2025 was changed to “minimum payment” without my consent. As a result, only the minimum amoun...
I noticed that several unauthorized international transactions, about 4–5 times a month, were made using my debit card issued by Akbank. In total, approximately ₺6,000 worth of transactions were carried out without my consent. These occurred while my card was enabled for online purchases, and once I...
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
On October 30, 2025, at 15:01, I received ticket number 447 at the Akbank Maltepe E-5 Branch in Istanbul. At that time, there were approximately 30–40 people ahead of me in the queue. Around 15:30, the branch stopped admitting customers and turned away at least 30–40 people waiting outside. Despite ...
Hello, I earned 750 chip-para through Akbank’s invitation event and used it. Normally, once the requirements are met, the chip-para reward is credited to the account. However, this time, it was taken back, claiming that the requirements were not met. Since there were no chip-para left in the account...
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
On August 6, 2025, I paid ₺900 from my Akbank account for a bus ticket purchased through Obilet.com with PNR number 2M300G10J. After the transaction, my refund request was accepted, and I received an SMS stating, “Your refund will be deposited into your account.” However, even after two months, the ...
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card ending in 4241 at Yapı Kredi ATM number 107175 located on H***** Ö*** Street in the İstasyon neighborhood of Etimesgut, Ankara. The ATM accepted my cash but failed to complete the transaction. Th...
I have been unable to log in to the Akbank mobile app for a week. When I changed my phone, a SIM card block was placed on my account. I verified my identity through a video call, and the block was removed. However, 2–3 days later, without making any changes, the SIM card block was applied again afte...
On 12.09.25, a deduction of ₺1,000 was made from my Akbank credit card with a ₺2,000 limit under the name “membership fee.” I would like to state that this amount, which is equivalent to half of my card limit, is unjust and unacceptable. Pursuant to Law No. 6502 on the Protection of Consumers, credi...
I had previously wanted to cancel my Akbank Axess Platinum MC credit card (last 4 digits: 3376) because it no longer offered advantages compared to rival banks. At that time, when I called customer service, the representative convinced me to keep the card open. I specifically stated that I did not w...
My Akbank Axess credit card statement for August 2025 showed a balance of ₺96,959.72, with the due date set as 01.09.2025. I paid the full amount on 02.09.2025, just one day after the due date, yet a very high late interest charge of ₺5,637 was applied for this single day of delay. The details of th...
