I am a Turkish Airlines Miles&Smiles Elite member and on my flight on May 6 on the Luanda–Istanbul route I was unable to choose my seat during online check-in despite my Elite status. The system did not allow me to select a seat, and I could not benefit from the seat selection privilege that should ...
On March 24, 2026, I purchased a round-trip Economy Class (U) FlexFly ticket from Turkish Airlines with ticket number 2352296320533 for the Lusaka–Istanbul route departing on May 24 and the Istanbul–Lusaka return route on July 2. I paid approximately $1,200 USD for this ticket. On April 20, I was i...
On March 8, 2026, on Turkish Airlines flight TK0143 from Riyadh to Istanbul (reservation number RA4LPM), I handed over my Kinderkraft three-wheeled stroller. Upon arrival, I was unable to receive it, so I filed a report with the lost and found office, and case numbers 2026067594 and DDP ISTTK80984 w...
I purchased my Turkish Airlines ticket number 2352294077016 on 1 March 2026 for today’s flight from Denizli (DNZ) at 21:15 to Malaga (AGP) at 10:35. After buying the ticket, I legally added my maiden name to my surname and received a new passport. Because of this legal surname change, the surname on...
On my Turkish Airlines flight TK60 from Istanbul to Kuala Lumpur on April 15 at 01:40, despite having a pre-approved wheelchair reservation and a medical report, and despite clearly stating that I was traveling with an infant and this information being visible in your system, I was denied wheelchair...
I have been a loyal Turkish Airlines passenger for many years and have generally been satisfied until now, but my recent experience has caused me to lose my trust in the brand. In the first week of April 2026, I purchased tickets for a flight from Istanbul to London on 18 August 2026 for a total of ...
I have been flying with Turkish Airlines for nearly 20 years, but my recent Business Class experience on TK0027 (Shanghai–Istanbul, 19 April 2026) was unacceptable. I redeemed 140,000 miles for seat 4J, yet after check-in I was told the seat was defective. Its electronic recline did not work, and I ...
I am a Chinese passenger writing to formally report a serious service failure and unacceptable treatment during my Turkish Airlines flight TK0016 from Buenos Aires to Istanbul on February 23, 2026, where I was traveling in economy class. During meal service, a cabin crew member accidentally spilled ...
I am experiencing a serious issue related to my Turkish Airlines flight on April 16, departing from Toronto with a connection in Vienna and arriving in Istanbul on April 17. Due to a delay on my Toronto–Vienna flight, I missed my connecting flight to Istanbul and was rebooked onto a different flight...
I am writing regarding missing Miles&Smiles miles for our journeys in April 2025 on the Tel Aviv – Frankfurt – Mexico City route and the return flights later in April, travelled under the names Karine S*** and my husband Suren S***, both linked to Miles&Smiles Classic accounts. I would like to reque...
On April 12, during our return flight to Istanbul from Belgrade Nikola Tesla Airport on Turkish Airlines flight TK1084, I experienced serious inconvenience due to the attitude and lack of support from both airline and airport staff. We were two passengers traveling with one suitcase, and we had purc...
On April 7, 2026, I traveled with my family on Turkish Airlines flight TK2472 on the Istanbul – COV route, with 2 adults and 1 baby under a single reservation (2352297527030 – 2352297527031 – 2352297527032). Our total baggage allowance was 70 kg of checked baggage plus 24 kg of cabin baggage, for a ...
I purchased airline tickets from Turkish Airlines for flights on May 2, 2026, for the routes Istanbul (IST) – Erzincan (ERC) and Erzincan (ERC) – Istanbul (IST), under reservation PNR number RA7JQL, as a family of four with the same last name. The total cost was approximately $500. During the purcha...
On 27 March 2026, I flew with Turkish Airlines from Bremen to Kigali with a connection in Istanbul, on flights TK1332 (Bremen–Istanbul) and TK0606 (Istanbul–Kigali). I checked in my baggage at Bremen Airport, and I was supposed to collect it on arrival at Kigali International Airport, but my baggage...
I am writing to report a problem with my Turkish Airlines business class booking on flight TK39 on 28.03.2026. When I booked this flight in January, seat selection in business class was included, and we carefully chose and reserved seats 4K and 5K, specifically next to the window and directly one be...
"The issue has been resolved. Booking.com customer service finally responded."
I used my miles to purchase two tickets for the Muscat – Antalya flight dated 20.03.2026. For the economy class ticket with PNR number RWC3KM, I made an additional payment of 20,000 miles within the scope of the business upgrade service. However, when I tried to check in online one day before the fl...
On 17.03.2026, I flew with Turkish Airlines in economy class on the Skopje–Istanbul route. During check‑in at Skopje Airport, I was charged an additional 50 euros for my baggage, even though the baggage was not heavy, and I believe it should have been included in my allowance. But on 12 March 2026, ...
On March 17, 2026, my flight with Turkish Airlines was rescheduled unilaterally by the airline, and I chose the “full ticket refund” option offered to me. Although I completed all procedures properly and in accordance with the company’s instructions, the ticket amount that I paid in cash via credit...
On August 31, 2025, my spouse and I traveled with our four cats on a Turkish Airlines (THY) flight from Tunis–Carthage International Airport to Ankara Esenboğa Airport via Istanbul. During the trip, two of our cats (Bambam and Poko) traveled in the cabin, while the other two (Tekila and Momo) travel...
I am experiencing a serious grievance regarding my flight with PNR number TAZG2U, which I purchased via Turkish Airlines’ TKPay system and subsequently cancelled. On 02.03.2026 I cancelled this flight, and after the deduction the amount to be refunded appeared as ₺708,140.18. Following this transact...
I am a Turkish citizen currently living in Montenegro and due to an urgent situation I have to return to Turkey permanently. I also need to travel with my 4‑year‑old cat, as I have no one to leave her with and I absolutely cannot abandon her on the street. All of her vaccinations, especially the rab...
At different times, I loaded a total of $1,529 in TK Money into the Turkish Airlines TK Pay Wallet app — specifically $414 and $1,115. On January 19, 2026, I purchased a round-trip ticket from Ankara to New York. This ticket was part of a promotional campaign, and the total ticket price was shown in...
For the February 16, 2026 TK1638 Munich–Istanbul 7:00 a.m. flight, I purchased a ticket directly through Turkish Airlines’ official website for my mother that included only a carry-on baggage allowance. Immediately after purchasing the ticket, I attempted to complete online check-in; however, the Tu...
Turkish Airlines was founded in 1933, with its first flight from Ankara to Istanbul taking off in 1934. From these humble beginnings, Turkish Airlines has grown into one of the world's largest airlines, with a fleet of over 350 aircraft and a network of more than 300 destinations across 126 countries. Turkish Airlines is renowned for pioneering the airline industry, focusing on safety, comfort, and customer satisfaction. Turkish Airlines has won numerous awards and accolades, including "Best Airline in Europe" by Skytrax six years in a row. For three consecutive years, Turkish Airlines has also been recognized for its excellent catering, named "Best Business Class Catering" by Skytrax. In addition to these awards, Turkish Airlines has been recognized for its sustainability and social responsibility commitment.
