I Face Turkish Airlines Lost and Damaged Stroller Compensation Issue

On March 8, 2026, on Turkish Airlines flight TK0143 from Riyadh to Istanbul (reservation number RA4LPM), I handed over my Kinderkraft three-wheeled stroller. Upon arrival, I was unable to receive it, so I filed a report with the lost and found office, and case numbers 2026067594 and DDP ISTTK80984 were created.

Despite repeated phone calls and a formal complaint submitted on March 16, 2026, my stroller could not be located for a long time. According to airline rules, if baggage is not found within 5 business days, I am entitled to compensation or a replacement. However, this rule was completely ignored. For nearly two months, I received no resolution. Only on April 30, 2026, I was contacted and informed that the stroller had finally been found.

Due to urgency, I went to Istanbul Airport to collect it, only to discover that the stroller was unusable. The child safety belt was broken, the wheel suspension was bent, the rear handle was cracked, and the product showed clear signs of heavy wear. A damage report was issued at the airport, and I requested a replacement stroller.

However, instead of resolving the issue, Turkish Airlines has continued to demand an invoice and a “non-repairable” service report. This stroller was a gift from abroad, so I do not have an invoice. Despite explaining this, I am repeatedly asked for the same documents as if I am responsible.

This is unacceptable. Turkish Airlines lost my stroller, failed to follow the 5-day compensation rule, and returned it in a damaged condition. Now I am being forced to deal with repair procedures and unnecessary paperwork. The current market value of this stroller is approximately $2,000.

I do not accept this approach that avoids responsibility. I demand either an immediate replacement with a new Kinderkraft stroller of equivalent quality or full compensation based on its current market value. I request that my complaint be resolved urgently without further unnecessary delays or unrealistic documentation requirements.