I purchased a flight ticket via turna.com for an Air China flight on 13 August 2026. During the checkout process I confi...rmed the payment in my bank application, the money was transferred, but I received an error on turna.com and the purchase did not complete. There was no booking created and I did n
On 24/07/2026 I purchased Air Arabia flight tickets through Turna.com for a flight scheduled on 26/07/2026, and the amou...nt of 6,834.50 SAR was charged to my card, as can be seen in the attached bank transaction confirmation. Despite the payment being taken, no tickets or booking confirmation have be
I purchased a ticket from Red Wings Airlines for the flight from Tbilisi to Moscow on 26 July at 12:45 (flight WZ560, cl...ass Z) under the name Irina B***. The payment went through successfully and I have a booking confirmation with PNR code 1253510346663, but neither on the airline’s website nor in t
I purchased a flight ticket through Turna for the Gazan–Cairo outbound flight and the Cairo–Gazan return flight on 25/08.../2026. Later, I was informed that the return segment of my ticket had been cancelled and that the amount would be refunded, but until now I have not received any refund. The return
On 9 June 2026 at 13:13 (Azerbaijan time), I purchased a round-trip flight ticket via turna.com for the Baku–Moscow and ...Moscow–Baku route. The departure flight is scheduled for 16 June 2026 at 08:50 and the return flight for 23 June 2026 at 01:00. However, despite the time that has passed, I have st
"I contacted the officials in higher authorities about the matter and they were very helpful to me."
I purchased Qatar Airways tickets for a group of 5 people through Turna.com... for our Istanbul–Zanzibar trip, originally planned for 2 July 2026–9 July
On the evening of May 30, I purchased a ticket through Turna.com for the June 4 Pegasus flight departing at 21:05 from I...stanbul Airport (IST) to Izmir Adnan Menderes Airport (ADB). When I later reviewed my reservation, I noticed that my ticket appeared as departing from Sabiha Gökçen Airport (SAW),
I purchased Uzbekistan Airways flight tickets for two passengers through Turna.com in May 2026, with PNR code 9AADCS. Th...e outbound flight is from Tashkent International Airport (TAS) to Bangkok Suvarnabhumi Airport (BKK) on 27 May 2026, and the return flight is from Bangkok Suvarnabhumi Airport (BKK
On October 15, 2025, I purchased a flight ticket through Turna.com with KLM Royal Dutch Airlines for a trip departing fr...om Istanbul to Cuba, with a layover in Amsterdam. My reservation number is 84XVBQ. After arriving at Amsterdam Airport without any issues, my flight to Cuba was canceled by KLM wi
I purchased a flight ticket through Turna for an AJet flight scheduled on June 12, 2026, paying approximately $200. Late...r, when I tried to change the date of this ticket to May 29, 2026, the application presented me with an offer showing the new ticket price as about $325 and my original ticket valu
"Thanks"
I booked a flight ticket on 1 June from Alexandria (Borg El Arab Airport) t...o Jeddah through Wego, and the payment was processed by Turna. The ticket p
I am writing to raise a formal complaint about my flight ticket booked through Turna.com, with booking reference 8LWXBF,... and to request the support of the relevant Turkish authorities in resolving this matter, as I am in a very difficult financial situation and urgently need my money back. I purchas
I made a flight booking today through Wego for a ticket from Jeddah to Cairo dated April 16, and the payment was process...ed through Turna. The ticket amount was deducted from my account at AlAhli Saudi Bank, but the booking was not confirmed, and I did not receive any booking number or reference fro
Dear Sir/Madam, I am writing to formally lodge a complaint against Turna “Tripenia Bilisim Turiz” IATA number 88227226 T...RNCOM Seyahat Acentası (also referenced as part of turna.com or Yolcu360 in some contexts) https://www.turna.com/contact an online travel agency based in Istanbul, Turkey regarding
I purchased a round-trip flight ticket via Turna.com for the route Tashkent–Hangzhou on 19.04.2026 and Hangzhou–Tashkent... on 27.04.2026, with Uzbekistan Airways, under PNR 7I5RI7. The ticket was issued in the name “B*** A***” while my correct surname as shown in my passport is “B***” This is a simple
On February 25, 2026, I purchased a round-trip Etihad Airways ticket through Turna for the Dammam–Seoul–Dammam route. Th...e departure flight was scheduled for March 2, 2026, and the return flight for March 4, 2026 (Ticket No: 6075017061213, PNR: 9ZU9N5). The total amount paid for this ticket was SAR 3
I purchased a flight ticket from Riyadh to Hyderabad via Turna.com, with a scheduled departure on 25 March at 11:10 AM. ...The flight was cancelled, and since the ticket was issued through Turna.com, I am facing serious difficulties in getting any solution. Immediately after the cancellation, I contact
I purchased return flight tickets between Dammam and Cairo through Turna for travel between 2 March and 21 March 2026, w...ith the flights operated by Etihad and Egyptair under the booking references 7B9RIA and 7B7KPI. These flights were cancelled by the airlines, after which I requested a refund throu
I purchased a flight ticket on turna.com for the Red Wings flight from Batumi to Sochi, scheduled for 20 March at 00:00.... The payment was successfully taken from my account, but I never received the ticket and therefore could not use the service I paid for. After noticing that the ticket had not been
On March 9, 2026, I purchased a flight ticket through the website موقع تورنا for travel from Jazan, Saudi Arabia to Cair...o, Egypt. However, the booking process did not complete successfully, even though the full amount of approximately $814 was deducted from my account. To date, the amount has not b
I am writing to report a serious lack of support and unprofessional behavior from Turna.com regarding my booking for 4 p...assengers. Our flight MU2361 with China Eastern Airlines on March 15, 2026, was officially cancelled by the airline due to operational reasons, and I have an official “Certificatio
"Thank you"
I made a flight reservation with Turna.com and asked for a cancellation fiv...e days ahead of the departure date. They let me know that just 10% of the t
"I thank the relevant team leader"
On July 24, 2025, I purchased a bus ticket departing from Istanbul Gebze Bu...s Terminal. While buying the ticket, I called Turna customer service to ask
On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. Howe...ver, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,
