I am writing to report a serious lack of support and unprofessional behavior from Turna.com regarding my booking for 4 passengers. Our flight MU2361 with China Eastern Airlines on March 15, 2026, was officially cancelled by the airline due to operational reasons, and I have an official “Certificatio...
On October 12, 2025, at 02:44 AM (Azerbaijan time), I attempted to purchase a flight ticket through Turna.com for Air Arabia Airlines. When I reached the payment stage, the ticket price suddenly increased from 1,970 AZN to 2,300 AZN, which caused me significant inconvenience and frustration. This w...
On October 17, 2025, I purchased a round-trip flight ticket from Dubai to Izmir with SunExpress via Turna.com, paying a total of ₺13,902 (Reservation Code: YB33SB). However, when I submitted a cancellation request less than 24 hours after purchase, I was offered a refund of only ₺340, which is unrea...
"Thank you"
I made a flight reservation with Turna.com and asked for a cancellation five days ahead of the departure date. They let me know that just 10% of the t...
"I thank the relevant team leader"
On July 24, 2025, I purchased a bus ticket departing from Istanbul Gebze Bus Terminal. While buying the ticket, I called Turna customer service to ask...
On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...
I purchased points using my credit card on Turna.com to make a ferry reservation. Although their website clearly states that these points can be used for ferry bookings, I was unable to apply them during checkout. The payment page did not display any option to use my accumulated points, leaving me u...
While purchasing a flight ticket from Turna.com, I noticed a serious issue: they applied an interest charge (vade farkı) to my credit card payment—even though it clearly says on Google that Axess cardholders get 3 interest-free installments. I tested four different bank cards, and all of them were c...
On April 27, 2025, I purchased a ticket from Turna.com for a Pegasus charter flight from Turkey to Austria scheduled for June 3. I was fully aware that charter flights are non-refundable and non-cancelable, and I accepted that risk. However, after purchasing the ticket, I attempted to manage my book...
I booked a round-trip international flight through Turna.com, trusting the platform would handle things professionally. But just 36 hours before departure, I found out my ticket was for a charter flight—something that was never clearly stated during purchase. That was the first shock. Then I tried t...
I purchased a ticket through Turna.com for an 11:00 AM bus operated by Ali Osman Ulusoy. I made the booking at 10:00 AM and called the bus company directly at 10:38 AM. They informed me that the bus had already passed the Terme stop and advised me to contact Turna.com to reschedule the ticket for a ...
Today, I purchased a flight ticket through Turna.com, but I’m unable to view or manage my booking on the SunExpress website. The reason? I wasn’t provided with an original PNR code, which is essential to access my reservation directly with the airline. I immediately contacted Turna.com’s customer se...
We purchased two tickets on Turna.com for a flight from St. Petersburg to Kazan. Right after completing the payment, we noticed that there was a minor spelling error in the second passenger’s name—just a single letter was incorrect. The correct name should have been “H******,” but it was mistakenly ...
I booked a flight on Turna.com for April 30 from Kazan to St. Petersburg, but I accidentally made a small typo in my name—just a single letter. I double-checked my name before booking, but somehow the spelling changed during the process. When I realized the mistake, I immediately contacted Turna.com...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket. I immediately contacted customer service, and they assured me that two of the charges would be re...
"Thank you."
I really wish I had read the reviews before booking a rental through Turna.com. What I experienced was beyond frustrating—it was a complete mess from ...
"It's already April 30th, but they still haven't responded. People who see this will do what is necessary."
Hello, I had purchased a discounted flight ticket for my spouse through Turna.com. Unfortunately, the flight was canceled due to a reported engine fai...
On April 6, 2025, I made a hotel reservation through Turna.com (Reservation No: 9062798172814). Shortly after booking, I realized I had entered the wrong number of guests. So, I checked the details within an hour and canceled the reservation right away. When I contacted customer service, they assur...
I purchased a round-trip flight ticket from Istanbul to Mardin for February 21, 2025 – March 1, 2025. I booked my outbound flight with a different airline, but due to weather conditions, my February 21 flight was canceled. As a result, I could no longer use my return ticket, which I purchased throug...
Hello, I booked a Turkish Airlines (THY) ticket through Turna.com for my business trip to Baku. My itinerary was Izmir to Istanbul on 21.02.2025 and r...
"I would like to thank Mr. Çağatay who assisted me for his attention, it is clear that he takes his job seriously. He was very helpful in solving my problem, thank you 🙏🏻"
I booked a hotel in Gaziantep through Turna.com, only to receive a call one day before my trip informing me that the hotel canceled my reservation due...
I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...
I booked two flight tickets on Turna.com for my wife and me, flying Sabiha Gökçen to Medina on January 18, 2025 (Flight No: PJ690) and returning from Jeddah to Sabiha Gökçen on February 2, 2025. The first flight had a Riyadh layover, but Pegasus left our luggage behind without any explanation. We e...
