I purchased Qatar Airways tickets for a group of 5 people through Turna.com for our Istanbul–Zanzibar trip, originally planned for 2 July 2026–9 July 2026. For about a month we have been trying to resolve serious issues with this group reservation, which is registered under the PNR code 7OA58B. Qata...
On the evening of May 30, I purchased a ticket through Turna.com for the June 4 Pegasus flight departing at 21:05 from Istanbul Airport (IST) to Izmir Adnan Menderes Airport (ADB). When I later reviewed my reservation, I noticed that my ticket appeared as departing from Sabiha Gökçen Airport (SAW), ...
I purchased Uzbekistan Airways flight tickets for two passengers through Turna.com in May 2026, with PNR code 9AADCS. The outbound flight is from Tashkent International Airport (TAS) to Bangkok Suvarnabhumi Airport (BKK) on 27 May 2026, and the return flight is from Bangkok Suvarnabhumi Airport (BKK...
On October 15, 2025, I purchased a flight ticket through Turna.com with KLM Royal Dutch Airlines for a trip departing from Istanbul to Cuba, with a layover in Amsterdam. My reservation number is 84XVBQ. After arriving at Amsterdam Airport without any issues, my flight to Cuba was canceled by KLM wi...
I purchased a flight ticket through Turna for an AJet flight scheduled on June 12, 2026, paying approximately $200. Later, when I tried to change the date of this ticket to May 29, 2026, the application presented me with an offer showing the new ticket price as about $325 and my original ticket valu...
"Thanks"
I booked a flight ticket on 1 June from Alexandria (Borg El Arab Airport) to Jeddah through Wego, and the payment was processed by Turna. The ticket p...
I am writing to raise a formal complaint about my flight ticket booked through Turna.com, with booking reference 8LWXBF, and to request the support of the relevant Turkish authorities in resolving this matter, as I am in a very difficult financial situation and urgently need my money back. I purchas...
I made a flight booking today through Wego for a ticket from Jeddah to Cairo dated April 16, and the payment was processed through Turna. The ticket amount was deducted from my account at AlAhli Saudi Bank, but the booking was not confirmed, and I did not receive any booking number or reference fro...
Dear Sir/Madam, I am writing to formally lodge a complaint against Turna “Tripenia Bilisim Turiz” IATA number 88227226 TRNCOM Seyahat Acentası (also referenced as part of turna.com or Yolcu360 in some contexts) https://www.turna.com/contact an online travel agency based in Istanbul, Turkey regarding...
I purchased a round-trip flight ticket via Turna.com for the route Tashkent–Hangzhou on 19.04.2026 and Hangzhou–Tashkent on 27.04.2026, with Uzbekistan Airways, under PNR 7I5RI7. The ticket was issued in the name “B*** A***” while my correct surname as shown in my passport is “B***” This is a simple...
On February 25, 2026, I purchased a round-trip Etihad Airways ticket through Turna for the Dammam–Seoul–Dammam route. The departure flight was scheduled for March 2, 2026, and the return flight for March 4, 2026 (Ticket No: 6075017061213, PNR: 9ZU9N5). The total amount paid for this ticket was SAR 3...
I purchased a flight ticket from Riyadh to Hyderabad via Turna.com, with a scheduled departure on 25 March at 11:10 AM. The flight was cancelled, and since the ticket was issued through Turna.com, I am facing serious difficulties in getting any solution. Immediately after the cancellation, I contact...
I purchased return flight tickets between Dammam and Cairo through Turna for travel between 2 March and 21 March 2026, with the flights operated by Etihad and Egyptair under the booking references 7B9RIA and 7B7KPI. These flights were cancelled by the airlines, after which I requested a refund throu...
I purchased a flight ticket on turna.com for the Red Wings flight from Batumi to Sochi, scheduled for 20 March at 00:00. The payment was successfully taken from my account, but I never received the ticket and therefore could not use the service I paid for. After noticing that the ticket had not been...
On March 9, 2026, I purchased a flight ticket through the website موقع تورنا for travel from Jazan, Saudi Arabia to Cairo, Egypt. However, the booking process did not complete successfully, even though the full amount of approximately $814 was deducted from my account. To date, the amount has not b...
I am writing to report a serious lack of support and unprofessional behavior from Turna.com regarding my booking for 4 passengers. Our flight MU2361 with China Eastern Airlines on March 15, 2026, was officially cancelled by the airline due to operational reasons, and I have an official “Certificatio...
"Thank you"
I made a flight reservation with Turna.com and asked for a cancellation five days ahead of the departure date. They let me know that just 10% of the t...
"I thank the relevant team leader"
On July 24, 2025, I purchased a bus ticket departing from Istanbul Gebze Bus Terminal. While buying the ticket, I called Turna customer service to ask...
On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...
I am still waiting for a large refund after the cancellation of our optional international ticket sales, which has been pending since August 2024. Des...
I recently bought a ticket on Turna.com for a flight from Denizli to Istanbul to Adana for myself and a friend. The ticket had a PNR code of TSPJR4 and cost a total of 1606 TL. My travel plans fell through at the last minute, so I tried to cancel my ticket and get my money back. But when I called cu...