Turna.com

On October 12, 2025, at 02:44 AM (Azerbaijan time), I attempted to purchase a flight ticket through Turna.com for Air Arabia Airlines. When I reached the payment stage, the ticket price suddenly increased from 1,970 AZN to 2,300 AZN, which caused me significant inconvenience and frustration. This w...

On October 17, 2025, I purchased a round-trip flight ticket from Dubai to Izmir with SunExpress via Turna.com, paying a total of ₺13,902 (Reservation Code: YB33SB). However, when I submitted a cancellation request less than 24 hours after purchase, I was offered a refund of only ₺340, which is unrea...

On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...

I purchased points using my credit card on Turna.com to make a ferry reservation. Although their website clearly states that these points can be used for ferry bookings, I was unable to apply them during checkout. The payment page did not display any option to use my accumulated points, leaving me u...

While purchasing a flight ticket from Turna.com, I noticed a serious issue: they applied an interest charge (vade farkı) to my credit card payment—even though it clearly says on Google that Axess cardholders get 3 interest-free installments. I tested four different bank cards, and all of them were c...

On April 27, 2025, I purchased a ticket from Turna.com for a Pegasus charter flight from Turkey to Austria scheduled for June 3. I was fully aware that charter flights are non-refundable and non-cancelable, and I accepted that risk. However, after purchasing the ticket, I attempted to manage my book...

I booked a round-trip international flight through Turna.com, trusting the platform would handle things professionally. But just 36 hours before departure, I found out my ticket was for a charter flight—something that was never clearly stated during purchase. That was the first shock. Then I tried t...

I purchased a ticket through Turna.com for an 11:00 AM bus operated by Ali Osman Ulusoy. I made the booking at 10:00 AM and called the bus company directly at 10:38 AM. They informed me that the bus had already passed the Terme stop and advised me to contact Turna.com to reschedule the ticket for a ...

Today, I purchased a flight ticket through Turna.com, but I’m unable to view or manage my booking on the SunExpress website. The reason? I wasn’t provided with an original PNR code, which is essential to access my reservation directly with the airline. I immediately contacted Turna.com’s customer se...

We purchased two tickets on Turna.com for a flight from St. Petersburg to Kazan. Right after completing the payment, we noticed that there was a minor spelling error in the second passenger’s name—just a single letter was incorrect. The correct name should have been “H******,” but it was mistakenly ...

I booked a flight on Turna.com for April 30 from Kazan to St. Petersburg, but I accidentally made a small typo in my name—just a single letter. I double-checked my name before booking, but somehow the spelling changed during the process. When I realized the mistake, I immediately contacted Turna.com...

I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...

On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket. I immediately contacted customer service, and they assured me that two of the charges would be re...

On April 6, 2025, I made a hotel reservation through Turna.com (Reservation No: 9062798172814). Shortly after booking, I realized I had entered the wrong number of guests. So, I checked the details within an hour and canceled the reservation right away. When I contacted customer service, they assur...

I purchased a round-trip flight ticket from Istanbul to Mardin for February 21, 2025 – March 1, 2025. I booked my outbound flight with a different airline, but due to weather conditions, my February 21 flight was canceled. As a result, I could no longer use my return ticket, which I purchased throug...

I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...

I booked two flight tickets on Turna.com for my wife and me, flying Sabiha Gökçen to Medina on January 18, 2025 (Flight No: PJ690) and returning from Jeddah to Sabiha Gökçen on February 2, 2025. The first flight had a Riyadh layover, but Pegasus left our luggage behind without any explanation. We e...