Since 2019, I have been using Cambly with an annual membership that we agreed would be renewed each year at a fixed fee, based on the price I received in 2019, and paid automatically via my credit card. This practice continued in the same way for six years. Our agreement on this fixed annual renewal...
Last year, I purchased an individual one-year membership from Cambly. Around 1:30 a.m. on October 29, 2025, approximately around $524 was charged to my credit card for renewal without my approval or consent. I was never informed in advance that an automatic renewal or payment would occur. As soon as...
"Thank you for resolving the issue."
On 02.10.2025, a renewal fee of ₺15,762.52 was withdrawn from my account for my Cambly Kids monthly subscription without my permission or approval. I ...
On September 10, I purchased a yearly one-on-one lesson package from Cambly for my daughter, paying ₺34,548 in total. Unfortunately, tutors kept canceling the lessons, and we were only able to complete one single session. Because of this poor service, I submitted a cancellation request on September ...
On September 19, 2025, while I was only trying to check installment options on Cambly’s payment page, my account was suddenly charged ₺5,148. Normally, a 3D Secure code should be sent for confirmation, but no code ever came—yet the payment still went through. On top of that, even though the site dis...
I wanted to purchase a one-year Cambly Kids subscription for my child, but by mistake, I ended up buying Cambly Pro instead. As soon as I noticed the ...
On September 18, 2025, I purchased a Cambly subscription, expecting to pay 3,500 TL per month with a discount code. However, without any warning, Cambly charged my credit card 42,254 TL in a single payment for 12 months. Even after entering my card PIN, there was no notice that the entire yearly amo...
On September 14, 2025, the time of my scheduled lesson under my Cambly Kids annual package was moved earlier, but I didn’t see the notification in time and missed the class. My Account ID is 5ffda260ed8ed58a358e38cc. Although the teacher sent me a link, I couldn’t connect or join the lesson. When I ...
"Much"
Yesterday, I experienced a serious issue with my Cambly group lesson subscription. Despite canceling my subscription, ₺7,078.50 was charged to my cred...
On July 2025, I signed up for a Cambly membership but immediately decided to cancel it on the same day. Despite the cancellation, Cambly informed me that they would still charge a full month’s fee without applying any discount rates that were shown during the purchase. This is highly unfair—how can...
On July 2, 2025, I had an English lesson scheduled at 8:30 AM on Cambly. Normally, students can join the lesson within the first 10 minutes. However, my tutor Parker Ash suggested rescheduling the class for tomorrow at the same time. I accidentally accepted this reschedule request but realized short...
I purchased an annual Cambly package designed for 5 days a week, 30 minutes per day. However, the system only allows me to take 60 minutes of lessons per week, which is far below what I paid for. I reached out through every available channel over the past two days, clearly explaining the issue and ...
I purchased a Cambly plan but I cannot start video conferences when trying to join pre-scheduled or instant lessons with tutors. I first encountered this problem last week and could not use my minutes at all. Unfortunately, the same technical issue is persisting this week as well. Despite following...
My daughter accidentally signed up for Cambly. I’ve been trying to contact Cambly Customer Service to cancel the transaction, but I can’t get through to anyone directly. There’s only a Support Request section, and I haven’t received any response from them. I even submitted multiple tickets through t...
About 5–6 months ago, I purchased a Cambly subscription. Before it could renew, I took steps to cancel it. I followed the instructions provided—sent the required cancellation email and even marked the subscription as “do not renew” in my account settings. Despite all of this, Cambly still withdrew m...
Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...
I just realized Cambly renewed my subscription without my consent after my 3-month plan ended. The system automatically charged my saved card without any prior notification, and I was not asked for approval by my bank or Cambly. After seeing similar complaints, I understand this is a common issue, ...
I subscribed to Cambly Kids on February 9, 2025, but somehow, I mistakenly purchased the adult plan instead. I immediately tried to correct this issue, but I couldn't reach any customer support representative. Then, just this past week, two different tutors canceled scheduled lessons without any no...
I purchased a 12-month Cambly Kids subscription for my child today, but I misread the total price before completing the payment. Realizing the mistake, I immediately requested a cancellation on the same day, yet Cambly now wants to deduct over ₺7,000 as an early cancellation fee. This is completely...
On February 9, 2025, Cambly charged ₺3,422.50 from my account without my knowledge or consent. Apparently, it was processed as an automatic payment, but I never authorized this transaction. As a student, this is a huge financial burden, and I demand an immediate refund. I have already contacted Cam...
I recently discovered that Cambly renewed my subscription without my knowledge or approval and charged my credit card without any prior authorization. I never agreed to a 12-month renewal, yet the full amount was deducted from my account without notification. When I attempted to cancel my subscript...
In August 2024, I paid for a one-month Cambly group class, expecting it to be a one-time payment. However, Cambly continued charging my card every month without my authorization. If I had wanted to continue, I would have manually selected a 6-month plan—but they took it upon themselves to withdraw m...
I hadn't used the Cambly app for a while, and today I was shocked to discover a surprise charge of ₺17,000 on my credit card without any prior notification or consent. It seems my subscription was automatically renewed without my approval or even being asked. This unauthorized transaction is complet...
Cambly is an online platform that pairs students with tutors who are native speakers to provide individualized language instruction. The app offers courses in many languages such as English, Spanish, French, German, Portuguese, Italian, Russian, Japanese, and Arabic.
Cambly's main feature is one-on-one video chats with teachers meant to help students practice their speaking and listening abilities in a casual setting. Students may get help whenever they need it because the tutors are available around the clock.
Cambly serves customers in a wide variety of international locations, including the US, Canada, the UK, Australia, Brazil, Japan, South Korea, and China. Customers range from businesspeople and students to vacationers and locals, all with the same goal of enhancing their linguistic abilities. Cambly's accessibility to students of various linguistic abilities is one of its distinguishing features. Students who choose to home in on a certain area of study (like business English or TOEFL prep, for example) can take advantage of the platform's specialized courses.
