CamblyXolvie is a member brand

57100
(7 reviews)
Write a Complaint
Complaints
13 Complaints (Over the past year)
CamblyXolvie is a member brand
57100
(7 reviews)
Write a Complaint

Cambly Old User Discount Complaint

Olgu
May 06, 3:22 pm
36
1

Cambly's 433% Increase in Subscription Renewal!

Recep
April 16, 9:54 am
1
Cambly's 433% Increase in Subscription Renewal!
Cambly's 433% Increase in Subscription Renewal!
Cambly's 433% Increase in Subscription Renewal!

Cambly Annual Subscription Overcharge Attempt

Mehtap
April 15, 10:44 am
3

Cambly Discount Scam - Overcharged for Membership Through Ad Promo

Adem
April 04, 8:32 pm
50
Cambly Discount Scam - Overcharged for Membership Through Ad Promo
Cambly Discount Scam - Overcharged for Membership Through Ad Promo
Cambly Discount Scam - Overcharged for Membership Through Ad Promo
5
Resolved
Türkalp
March 27, 10:10 am
14

"thank you for your support"

Türkalp Removed the Complaint from Publication

Unauthorized Cambly Subscription Renewal Charged to My Card

Harun
January 27, 2:13 am
8
Unauthorized Cambly Subscription Renewal Charged to My Card
Unauthorized Cambly Subscription Renewal Charged to My Card
Unauthorized Cambly Subscription Renewal Charged to My Card

Cambly Charged Full Payment, No Discount Applied

Pelin
November 17, 2023 10:08 am
64
1
Gizem
November 10, 2023 12:31 am
76
Gizem Removed the Complaint from Publication
1

Cambly Subscription and Difficulty in Using Lesson Time Per Day

Muhammet
November 08, 2023 7:00 pm
142

How to Get Your Money Back from Cambly's Deceptive Billing Practices

Zehra
September 13, 2023 11:52 am
281
5
Resolved
Mehmet
September 04, 2023 9:54 am
371
Mehmet Removed the Complaint from Publication

Cambly Attempts Unauthorized Payment and Membership Renewal

Ayşenur
April 29, 2023 1:48 pm
608

My Bad Lesson Policy and Unprofessional Teacher Experience at Cambly

Sarah
April 22, 2023 9:14 pm
603

Cambly Underpaid After Membership Cancellation

Aslı
April 18, 2023 2:02 pm
578
4
Resolved

Cambly's Misleading Advertising And Unauthorized Charge

Mehmet
April 08, 2023 11:50 pm
590

"Problem is solved, thank you for prompt reply"

Cambly Won't Let Me Make A Lesson Plan, And Tutors Are Canceling Lessons

Ela
April 02, 2023 3:59 pm
704
Cambly Won't Let Me Make A Lesson Plan, And Tutors Are Canceling Lessons

Cambly Tutors Unreachable

Gamze
March 31, 2023 5:23 pm
594
56 Complaints in Total

Brand Profile

Xolvie is a member brand Cambly is a member of Xolvie for 2 years.
A member brand takes its place on the platform to respond to all complaints and increase customer satisfaction. Xolvie strives to continuously improve the customer experience by effectively using its services.

Frequently Asked Questions (FAQ)

How can I cancel my Cambly membership?
  • To terminate your subscription to Cambly, you will need to sign in to your account and navigate to the "Subscription" page. To confirm that your subscription has been canceled, you will need to click the "Cancel Subscription" button and then follow the on-screen steps. You should get in touch with Cambly's customer service if you run across any problems.
  • Important note: Cambly offers a discount if you sign up for a three or twelve-month plan. However, if you decide to cancel the plan before it is completed, you will be in breach of your commitment and will lose any discounts that were applied during the first purchase.
  • You will be charged the entire fee for the period you used, beginning with the plan's start date and ending with the date you notify Cambly of your cancellation. Furthermore, any discount applied during the original purchase will be null and void for any future transactions.
  • You will not be eligible for a refund if the total cost of the days you've already utilized without the discount exceeds the amount you paid for the entire plan.
How to ask for a refund for unauthorized or double charging on Cambly?
  • Please get in touch with Cambly's customer care as soon as possible if you were charged more than once or if there is a charge that was not approved on your account. They will investigate the matter and collaborate with you to find a solution to it. In the event that a refund is necessary, Cambly will handle the processing of the return as quickly as feasible.


  • Important points to consider:
  • To be eligible for a refund due to an unauthorized or double charge, you must initiate the refund request within 14 days from the occurrence of the charge. Requesting a refund after this 14-day period might result in Cambly being unable to process your request.
  • To be eligible, you should provide all necessary documents asked by Cambly. This information is crucial for Cambly to verify the unauthorized or double charge. In some cases, Cambly may not be able to issue a refund if they are unable to verify the unauthorized or double charge. In such instances, a refund might not be possible. You can always apply for another check.
How do I apply a promo code to Cambly?
  • Go to the "Subscription" page and input the code in the "Promo Code" form to add a promo code to your Cambly subscription. The discount will be added to your membership after you click the "Apply" button. If you have any problems, please contact Cambly customer service.
Why did Cambly class got canceled?
  • The reasons why Cambly cancels your class might be various including technical difficulties, lack of confirmation, upon the tutor’s request, or a breach of community rules and guidelines.
  • Whatever the reason is, if you think it’s not all right, you should contact Cambly ASAP after your class gets canceled without your knowledge. If there is a problem, they will look into it and work with you to reschedule the class or offer a refund.
How can I get in touch with Cambly’s customer service?
  • Cambly offers help via its support center at camblyenglish.zendesk.com via Support Request Form or Live Chat. You can also send them an e-mail at [email protected]

About Cambly

Cambly is an online platform that pairs students with tutors who are native speakers to provide individualized language instruction. The app offers courses in many languages such as English, Spanish, French, German, Portuguese, Italian, Russian, Japanese, and Arabic.

Cambly's main feature is one-on-one video chats with teachers meant to help students practice their speaking and listening abilities in a casual setting. Students may get help whenever they need it because the tutors are available around the clock.

Cambly serves customers in a wide variety of international locations, including the US, Canada, the UK, Australia, Brazil, Japan, South Korea, and China. Customers range from businesspeople and students to vacationers and locals, all with the same goal of enhancing their linguistic abilities. Cambly's accessibility to students of various linguistic abilities is one of its distinguishing features. Students who choose to home in on a certain area of study (like business English or TOEFL prep, for example) can take advantage of the platform's specialized courses.