I purchased a connecting flight from Istanbul to Lima with Turkish Airlines. I paid extra to select my seats. The itinerary was with Turkish Airlines to Bogota and then with LATAM Airlines to Lima. I called Turkish Airlines customer service to confirm if my luggage would be transferred, and they assured me that, as a connecting flight, my luggage would be handled automatically. However, during check-in, I was told I had to collect my luggage in Bogota and check in again with LATAM. Despite having only 2 hours and 15 minutes for the connection, Turkish Airlines instructed me to enter Colombia, collect my luggage, recheck it with LATAM, and exit Colombia to continue my journey. This was impossible to do in such a short time. Turkish Airlines took no responsibility for this issue. On my return flight, the experience was equally bad. My seat had no front pocket, no internet connection, the seat in front was broken, the screen was scratched, there was no amenity kit, and the headphones were provided late. When I called the cabin crew, they took 30 minutes to respond. I had an extremely uncomfortable 16-hour flight. When I checked my flight details, much of the information provided was incorrect. I wanted to file a complaint and provide evidence of my experience, but the Turkish Airlines system did not allow me to upload video or audio files, and there was a character limit, forcing me to shorten my complaint. In response, they offered me a very small amount of miles as compensation, which felt inadequate for the inconvenience and the price I paid. Offering miles is meaningless, especially since I may never fly with Turkish Airlines again due to this terrible experience. It feels like they are saying, "If you don’t fly with us again, you won’t get any compensation." Overall, flying with Turkish Airlines was a very disappointing experience.
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
I missed my April 22 flight from Trabzon to Istanbul and Istanbul to Toronto with Turkish Airlines. I know that I need to be at the airport two hours before the flight. I was only half an hour late and arrived at the airport around 09:30. One of my suitcases was requested to be checked three times. ...
On October 4th, I had a flight from Belgrade to Adana with Turkish Airlines. Initially, I landed in Istanbul but was not allowed to board the Adana flight. The reason given was that I was not listed on the Belgrade-Istanbul flight, even though I had boarded it. Due to their system errors, I had to p...
I flew with Turkish Airlines from Guangzhou to Istanbul, a flight that lasted approximately 11 hours. First of all, it was the worst flight experience I've ever had. I flew for 11 hours with my knees bent, and my seat wouldn't recline. It was broken! We disembarked the plane in pain and went to retr...
This will be a long complaint, so I'll start with a summary. Due to an error by Turkish Airlines, I had to spend three days in a country I visited for tourism, and Turkish Airlines is blaming me for the issue. On July 4, 2024, my flight from Cali (Colombia) to Barcelona (Spain) (CLO-BOG, BOG-Istanbu...
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