I'll redeem my accumulated miles for a Turkish Airlines award ticket, so I need to know how many miles are needed to book a free ticket. How are the miles accrued and utilized calculated?

I tried to book a ticket with my award miles on Turkish Airlines. My miles were deducted from my account, but no ticket was issued. Despite this, I even received an email as if the booking had been successfully completed. In addition, I was not allowed to use the balance in my TK Wallet. The system ...

Turkish Airlines confiscated my flight miles, and I wasn’t able to book a ticket. I tried again this morning, but by then the ticket price had doubled, so I couldn’t buy it. It feels like they’re doing this on purpose and deliberately preventing me from using my miles. I’ve earned those miles throug...

Due to oversold tickets on Turkish Airlines flight TK0346 (Istanbul-Tashkent flight) dated September 3, 2024 at 22:10 (Istanbul-Tashkent), I was offered the option of a free ticket or a cash payment in exchange for accepting the next flight. I accepted the free ticket option as it suited my personal...

On May 17, 2025, I purchased a numbered mile ticket from Mexico to Istanbul via Turkish Airlines. My account was closed after I purchased the ticket. I sent 4 emails to find out the reason, and all of them said it was canceled because it did not comply with the rules, but none of them explained the ...

Before creating a ticket for my friend "S*** A***" (traveling with her pet), I called your customer service number 4440849 yesterday at 19:34 to confirm if a pet could be carried when booking an award ticket through the Elite unit. I was informed that it was possible (this can be verified through ca...

For our international flight on August 22, we booked tickets on July 18 and paid approximately $120 USD to select seats for three people. However, despite having accumulated miles, we haven't been able to use them to purchase flights or even to select seats. On August 13, I decided to check our seat...

I have been a loyal member of Turkish Airlines' Miles&Smiles program for several years. I've been attempting to redeem reward tickets for quite some time now, but unfortunately, the page only displays tick boxes without any visible text. I reached out to the call centers, and they informed me that t...

I wanted to enhance my flight from Miami to Izmir by utilizing my accumulated miles through the mobile app of Turkish Airlines. Throughout the process, the app displayed the Miami-Istanbul flight, but after the transaction was finalized, only the Istanbul-Izmir portion of the flight was upgraded....

I recently came across a major problem with my Erasmus code that was supposed to give me a reward of 40 KG of luggage. Not currently active, making the promised perk useless. I kindly request a prompt correction to prevent any inconvenience to my travel arrangements, particularly regarding my return...

On August 25, 2023, I purchased tickets for Istanbul-Zurich (January 20, 2024) and Zurich-Istanbul (January 27, 2024). While buying the tickets, I made sure to include the appropriate baggage allowance to avoid extra charges for transporting my ski equipment. However, Turkish Airlines informed me th...

On December 5th, I was scheduled to fly from Guangzhou Airport to Istanbul with my pet. Based on the information provided by the call center and ground services, I was informed that vaccinations and identification would suffice for the necessary documents. However, upon reaching the counter, I was t...

On September 7, 2023, I purchased a ticket for the Turkish Airlines flight TK7265 from Adana to Sabiha Gokcen. While booking the ticket on the official Turkish Airlines website, I was offered a deal. By paying an additional ₺400, I could increase my baggage allowance and earn an extra 500 miles. I p...

On September 24th, I was scheduled to fly with United Airlines on a multi-leg journey from Orlando to Washington, Frankfurt, and finally Ankara. Due to a delay in the Washington flight, I was rebooked by United on a Paris-Ankara flight with Turkish Airlines on September 26, 2023. At Orlando MCO airp...

My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...

In the THY mobile app, it says if you buy extra luggage, you'll get a certain number of points. I had to get an extra 6 kg of luggage, which cost me 2100 miles. But when you try to talk to them about your rights after the flight, they say they don't have such a program and send you a link to the onl...

Turkish Airlines delivered my broken suitcase to me on my flight from DLM to IST and NKT on July 1. The flight went from DLM to IST and then to NKT. It took me an hour after landing to notice the damage while resting at the airport, and I immediately reported it to the appropriate personnel after no...

I'm attempting to book a flight using my Turkish Airlines Miles and Smiles miles. When I search for flights from Istanbul Airport to Los Angeles until September, it either says no routes are available or that they are fully booked. When I look at paid tickets, however, I see availability every day. ...