I am filing this complaint regarding my Air Arabia booking with PNR 6ANYNS for a Phuket flight scheduled for 24 May. Due to the extraordinary war situation, I was forced to cancel this flight on 24 March 2026 as a non-voluntary cancellation. For this booking, I paid a total of ₺15,556.62. After the ...
My name is Shebeeb Mahloof, and I traveled on April 3, 2026, on Air Arabia flight 3L 200 from Abu Dhabi (AUH) to Calicut (CCJ). When I collected my baggage upon arrival, I noticed that the side of my trolley bag was broken. The bag was in good condition when I handed it over at check-in, and the da...
I purchased honeymoon flights via Air Arabia's official website (Booking Ref: 6N***FC) for the route Istanbul Sabiha Gökçen – Sharjah – Malé, travel dates 18–23 May 2026. Total paid: AED 4,947.49 by credit card.Following the booking, the security situation deteriorated severely due to the ongoing Ir...
I had a flight booked with Air Arabia from Tabuk to Hyderabad on 12 March under the booking reference 6KGYOJ. The airline cancelled this flight themselves, but I have still not received my refund. The ticket was purchased by card for a total amount of 1,228.20, and since the cancellation I have trie...
I had a reservation with Air Arabia under reservation number 6AB1RC for flights G9423 and G9734 on 01.03.2026, for travel from Kochi to Nairobi. On 28.02.2026, I was informed that my flight was cancelled by Air Arabia. Following this, I contacted Air Arabia through WhatsApp and email and requested t...
I had booked an Air Arabia itinerary under reservation number 623117519, from Tashkent to Ahmedabad via Sharjah. The booking was made on 5 June 2025 for flights G9 271 from Tashkent to Sharjah on 16 June 2025 (departure 15:30, arrival 18:45) and G9 418 from Sharjah to Ahmedabad on 17 June 2025 (depa...
On November 11, 2025, we had a flight from Sabiha Gökçen Airport to Casablanca, Morocco with Air Arabia. When we arrived at the airport, we learned during check-in that our flight, which was scheduled for 12:30 AM, had been moved to 6:30 AM without any prior notification. As a result, we were forced...
Under the “Oasis in the Desert – Dubai Tour” package we purchased through Tatil Sepeti, our trip planned for January 10, 2026 did not actually take place due to a reason beyond our control. I paid a total of 44,343.24 TL for the package tour for two people. On the day of travel at the airport, my w...
I purchased a plane ticket through Enuygun on January 19, 2026 for Air Arabia Egypt with PNR number 7HWIA7. In the Gmail confirmation I received after buying the ticket, the flight date appeared as February 19, 2026. When I realized that this date was not the date I had planned, I had to cancel the ...
On December 16, 2025, I flew from Istanbul Airport to Bangkok with Air Arabia, with a layover in Sharjah. When I arrived in Bangkok and collected my luggage, I noticed that one of the wheels on my suitcase was broken. I immediately went to the Air Arabia baggage service desk at Bangkok Airport and r...
Our Air Arabia ticket for travel on February 2 at 12:35 AM, including a SAW–SHJ connecting flight, with PNR code 6KHTVA, appears as “cancelled” in the system and has effectively been deleted, even though we made no cancellation request whatsoever. This occurred due to a system freeze and disconnecti...
I purchased a ticket through the Air Arabia mobile app for a flight to Rabat, Morocco, scheduled for November 10, for approximately $259 USD, and I canceled this ticket on the same day. During the cancellation process, the customer service representative I spoke with told me that instead of a cash r...
On October 14, 2025, during my Air Arabia flight from Casablanca to Sabiha Gökçen, I was seated in seat 22E. At the end of the flight, around 1:00 a.m., I realized that I had left my navy blue and lime green Vogue eyeglasses on the seat. Within less than two minutes after deplaning, I immediately re...
On my Air Arabia flight from Sharjah (departure at 20:50) to Istanbul Sabiha Gökçen (arrival at 00:20), my checked suitcase was delivered to me completely broken. When I tried to report the damage at Sabiha Gökçen Airport, there was no staff from Çelebi Ground Services, the company responsible for h...
On May 26, 2025, I traveled with Air Arabia flight G9688 from Phuket to Istanbul Sabiha Gökçen. Upon arrival, I discovered that my suitcase had been severely damaged and partially broken. Even though my ticket included baggage protection coverage, I was left facing this issue without any proper assi...
On July 27, 2025, during my Kenya–Sharjah–Istanbul connecting flight with Air Arabia, the departure from Kenya was delayed by 1 hour and 30 minutes, which caused me to miss my Istanbul connection. As a result, I was forced to wait a total of 12 hours and 30 minutes at Sharjah Airport. During this lo...
On Air Arabia flight G9092, when we landed at Sharjah Airport, we realized we had forgotten our waist bag on the plane. When the bag was brought back from the aircraft, we noticed that out of the $760 and €50 inside, $200 and €50 were missing. We tried to contact the authorities, but no help was pro...
On July 27, 2025, I flew with Air Arabia on flight G9 688 from Phuket to Istanbul, seated in 30B. Unfortunately, I accidentally left my phone on the plane. When I reported the issue to the cabin crew and ground staff during the layover in Sharjah, they assured me that the phone would be retrieved an...
I booked a flight with Air Arabia from Sharjah to Sabiha Gökçen and made a request for wheelchair assistance because I am a person with a disability. To my shock, I was told I had to pay 100 AED (around ₺1000) just to use a wheelchair at the airport. This is absolutely unacceptable. In all my previo...
On July 23, 2025, I was scheduled to fly back to Türkiye with Air Arabia. My suitcase was a bit full, and although it initially exceeded the size limit, I removed some items and gave them to my friends. After that, my bag met the required dimensions. However, the same Air Arabia staff member—likely ...
On June 22, 2025, I traveled with Air Arabia under PNR 621710283, departing from Istanbul to Sharjah, with a connecting flight to Bangkok. Upon arriving in Sharjah, we were informed that our connecting flight had been canceled due to the Israel–Iran conflict. When we requested accommodation, we were...
On June 22, 2025, I was booked on Air Arabia flight PNR 621710283 from Istanbul to Sharjah with a connecting flight to Bangkok. Upon landing in Sharjah, we were informed that the Bangkok flight was canceled due to the Israel–Iran conflict. When we requested accommodation, we were told we couldn’t le...
My flight with Air Arabia is in less than 24 hours, and I still cannot complete online check-in. Every time I try, the system either gives an error or refuses to proceed. This is creating serious stress and uncertainty. What concerns me even more is that some airlines charge passengers at the airpo...
