On October 14, 2025, during my Air Arabia flight from Casablanca to Sabiha Gökçen, I was seated in seat 22E. At the end of the flight, around 1:00 a.m., I realized that I had left my navy blue and lime green Vogue eyeglasses on the seat. Within less than two minutes after deplaning, I immediately re...
On my Air Arabia flight from Sharjah (departure at 20:50) to Istanbul Sabiha Gökçen (arrival at 00:20), my checked suitcase was delivered to me completely broken. When I tried to report the damage at Sabiha Gökçen Airport, there was no staff from Çelebi Ground Services, the company responsible for h...
On May 26, 2025, I traveled with Air Arabia flight G9688 from Phuket to Istanbul Sabiha Gökçen. Upon arrival, I discovered that my suitcase had been severely damaged and partially broken. Even though my ticket included baggage protection coverage, I was left facing this issue without any proper assi...
On July 27, 2025, during my Kenya–Sharjah–Istanbul connecting flight with Air Arabia, the departure from Kenya was delayed by 1 hour and 30 minutes, which caused me to miss my Istanbul connection. As a result, I was forced to wait a total of 12 hours and 30 minutes at Sharjah Airport. During this lo...
On Air Arabia flight G9092, when we landed at Sharjah Airport, we realized we had forgotten our waist bag on the plane. When the bag was brought back from the aircraft, we noticed that out of the $760 and €50 inside, $200 and €50 were missing. We tried to contact the authorities, but no help was pro...
On July 27, 2025, I flew with Air Arabia on flight G9 688 from Phuket to Istanbul, seated in 30B. Unfortunately, I accidentally left my phone on the plane. When I reported the issue to the cabin crew and ground staff during the layover in Sharjah, they assured me that the phone would be retrieved an...
I booked a flight with Air Arabia from Sharjah to Sabiha Gökçen and made a request for wheelchair assistance because I am a person with a disability. To my shock, I was told I had to pay 100 AED (around ₺1000) just to use a wheelchair at the airport. This is absolutely unacceptable. In all my previo...
On July 23, 2025, I was scheduled to fly back to Türkiye with Air Arabia. My suitcase was a bit full, and although it initially exceeded the size limit, I removed some items and gave them to my friends. After that, my bag met the required dimensions. However, the same Air Arabia staff member—likely ...
On June 22, 2025, I traveled with Air Arabia under PNR 621710283, departing from Istanbul to Sharjah, with a connecting flight to Bangkok. Upon arriving in Sharjah, we were informed that our connecting flight had been canceled due to the Israel–Iran conflict. When we requested accommodation, we were...
On June 22, 2025, I was booked on Air Arabia flight PNR 621710283 from Istanbul to Sharjah with a connecting flight to Bangkok. Upon landing in Sharjah, we were informed that the Bangkok flight was canceled due to the Israel–Iran conflict. When we requested accommodation, we were told we couldn’t le...
My flight with Air Arabia is in less than 24 hours, and I still cannot complete online check-in. Every time I try, the system either gives an error or refuses to proceed. This is creating serious stress and uncertainty. What concerns me even more is that some airlines charge passengers at the airpo...
I recently flew with Air Arabia, and I’m honestly shocked by how passengers are treated—especially on long-haul flights. On May 27, 2025, I flew from Malaysia to Sharjah (Flight G9803), a journey of nearly 7 hours, and not even a single glass of water was provided. Every food and beverage item, incl...
I flew with Air Arabia on May 18, 2025, flight number G9 285, from Sharjah to Istanbul Sabiha Gökçen Airport. Upon arrival, I discovered that my checked-in luggage had been severely damaged. The wheel was broken and the body of the suitcase was visibly cracked, making it completely unusable. The da...
On May 17, I purchased five round-trip tickets on the Air Arabia website for travel from Istanbul to Dubai, departing May 22 and returning May 25. The very next day, on May 18, my visa agency notified me that one of the passports had an issue, making the trip impossible. I immediately logged back in...
My recent experience with Air Arabia was nothing short of frustrating and disappointing. I was traveling on a connecting flight through Sharjah International Airport in Dubai, and my flight was delayed by six full hours. During this entire delay, no assistance or compensation was offered to us at th...
I’m incredibly frustrated with Air Arabia after experiencing an unacceptable and poorly managed delay on our 1:40 AM flight. Initially, we were told there would be a 20-minute delay, then another 20 minutes, and so on. This continued until the delay stretched over 3 hours, and we still received no c...
On April 23 at 20:00, I flew with Air Arabia on the SHJ/SAW route, and it was one of the most uncomfortable flights I’ve ever experienced. First of all, the aircraft was in poor condition—the cabin smelled bad, the seats were extremely cramped, and there wasn’t even a USB port to charge electronic ...
I purchased a round-trip flexible ticket to Morocco with Air Arabia, expecting the flexibility to actually mean something. However, when I tried to change my return flight date, I was shocked to see that the airline was asking for ₺31,000 just to reschedule. Even more frustrating is the fact that w...
Flying with Air Arabia has been an absolute nightmare. Every single flight is delayed, and gate changes happen without any notification, leaving passengers scrambling for information. The in-flight meals are awful—enough to make you feel sick. To make things worse, the bathroom sinks are constantly ...
On February 1, I flew with Air Arabia from Istanbul to Sharjah Airport, then transferred to Kuala Lumpur. Unfortunately, when I received my luggage, it was damaged and broken! This is completely unacceptable, especially for a long journey where I need my belongings to remain intact. Airlines should...
On my recent trip with Air Arabia, traveling from Dubai, I was charged an outrageous $800 for 40 kilograms of excess baggage. The flight departed from Sharm Airport, which was extremely small, overcrowded, and chaotic. The excess baggage fee was exorbitant and completely disproportionate to the ser...
I have been trying to reach Air Arabia’s customer service for a month with no success. I emailed them multiple times about my damaged luggage, but I never received a response. My suitcase was severely damaged—its wheel was broken, and the exterior was scratched everywhere. At the airport, no one as...
My Air Arabia flight from Istanbul Sabiha Gökçen to Casablanca was delayed by an astonishing 6 hours and 15 minutes. How can such an extensive delay be justified? The lack of communication made matters worse as customer service refused to answer calls, leaving passengers in complete uncertainty. Th...
Dear Air Arabia Customer Service, I am writing to express my disappointment with the experience my friends and I had on our return flight from Tangier between November 17-23. We traveled with cabin baggage, and there were no issues during our departure from Sabiha Gökçen Airport. However, on our ret...
