I had a ticket with Air Arabia on the Istanbul–Kathmandu route under reservation code 63DG3U. I cancelled this ticket on... 04.10 and although the flights now appear as cancelled, I still have not received the refund. The total amount I am expecting to be refunded is 300 EUR, but no payment has been ma
On 30 September 2026 I traveled with Air Arabia on flight 4P 102 from Madina to Dammam. I was stopped at the gate becaus...e of my hand carry, even though it is only a shoulder bag and I had flown just a week earlier from Dammam to Jeddah with Flydeal using the same bag without any issue. The Air Arabi
Recently, during a flight with Air Arabia, I received my checked-in suitcase badly damaged. It is a hard-shell Aristocra...t suitcase, and when I collected it from the baggage belt, I noticed clear physical damage, including a visible hole on the corner of the case, which was not present before the fli
I traveled today, 29th of this month, with Air Arabia on the route Trivandrum–Sharjah–Dammam. My flights were G9 449 fro...m Trivandrum at 5:50 am and G9 163 from Sharjah at 8:10 am. My baggage was checked in, and the baggage tag number is 0 G9 534160. However, when I arrived at Dammam Airport, my lugg
I purchased a flight ticket today through Wingie for the Air Arabia flight from Sharjah to Addis Ababa, scheduled to dep...art today at 21:15. I completed the payment successfully and received a confirmation of a completed transaction, but no ticket has been issued by Wingie. The booking was made under
Following my Air Arabia flight on February 7, 2026, I collected my checked baggage at Istanbul Sabiha Gökçen Airport and... discovered that it had been damaged and cracked during transit. I immediately contacted Air Arabia, and after reviewing my claim, the airline informed me that I would receive comp
After my Air Arabia flight No. 30437 on July 13, 2026, I collected my checked baggage at Istanbul Sabiha Gökçen Airport ...and discovered that my suitcase had been severely damaged. One of the wheels was broken, the body of the suitcase had multiple dents, and the carrying strap had been completely tor
For the past three months, I have been trying to purchase airline tickets through the Air Arabia website, but I have rep...eatedly encountered technical errors during the payment process. I first experienced this issue while booking my mother's ticket. After several failed attempts, the purchase eventu
I booked round-trip flights with Air Arabia, departing on June 8 and returning on June 16. Before either flight even too...k place, my itinerary was changed multiple times by the airline. As a result, my layovers increased from approximately 2 hours to nearly 25 hours. Such an extreme increase in conne
I purchased an Air Arabia ticket for a round-trip itinerary with departure from Istanbul to Sharjah on May 8, 2026, and ...return from Sharjah to Istanbul on May 14, 2026. My reservation number is 6WVMPV, and my e-ticket number is 5142*******73. I paid for the ticket using my QNB Finansbank credit card
I experienced a serious issue regarding my Air Arabia flight departing Istanbul Sabiha Gökçen Airport for Sharjah (Dubai...) on May 14, 2026, at 1:45 a.m. I purchased the ticket through Obilet, and my booking reference is 6Y7FTI. Approximately five hours before departure, I contacted customer service
On April 20, 2026, I was scheduled to fly with Air Arabia from Istanbul to Rabat on Flight 30523, with a scheduled depar...ture time of 12:55 a.m. After waiting at the departure gate for approximately two hours, passengers were informed at around 2:30 a.m. that the flight would not depart as scheduled
I am filing this complaint regarding my Air Arabia booking with PNR 6ANYNS for a Phuket flight scheduled for 24 May. Due... to the extraordinary war situation, I was forced to cancel this flight on 24 March 2026 as a non-voluntary cancellation. For this booking, I paid a total of ₺15,556.62. After the
My name is Shebeeb Mahloof, and I traveled on April 3, 2026, on Air Arabia flight 3L 200 from Abu Dhabi (AUH) to Calicut... (CCJ). When I collected my baggage upon arrival, I noticed that the side of my trolley bag was broken. The bag was in good condition when I handed it over at check-in, and the da
I purchased honeymoon flights via Air Arabia's official website (Booking Ref: 6N***FC) for the route Istanbul Sabiha Gök...çen – Sharjah – Malé, travel dates 18–23 May 2026. Total paid: AED 4,947.49 by credit card.Following the booking, the security situation deteriorated severely due to the ongoing Ir
I had a flight booked with Air Arabia from Tabuk to Hyderabad on 12 March under the booking reference 6KGYOJ. The airlin...e cancelled this flight themselves, but I have still not received my refund. The ticket was purchased by card for a total amount of 1,228.20, and since the cancellation I have trie
"Thank you"
I had a reservation with Air Arabia under reservation number 6AB1RC for flights G9423 and G9734 on 01.03.2026, for trave...l from Kochi to Nairobi. On 28.02.2026, I was informed that my flight was cancelled by Air Arabia. Following this, I contacted Air Arabia through WhatsApp and email and requested t
I had booked an Air Arabia itinerary under reservation number 623117519, from Tashkent to Ahmedabad via Sharjah. The boo...king was made on 5 June 2025 for flights G9 271 from Tashkent to Sharjah on 16 June 2025 (departure 15:30, arrival 18:45) and G9 418 from Sharjah to Ahmedabad on 17 June 2025 (depa
On November 11, 2025, we had a flight from Sabiha Gökçen Airport to Casablanca, Morocco with Air Arabia. When we arrived... at the airport, we learned during check-in that our flight, which was scheduled for 12:30 AM, had been moved to 6:30 AM without any prior notification. As a result, we were forced
Under the “Oasis in the Desert – Dubai Tour” package we purchased through Tatil Sepeti, our trip planned for January 10,... 2026 did not actually take place due to a reason beyond our control. I paid a total of 44,343.24 TL for the package tour for two people. On the day of travel at the airport, my w
I purchased a plane ticket through Enuygun on January 19, 2026 for Air Arabia Egypt with PNR number 7HWIA7. In the Gmail... confirmation I received after buying the ticket, the flight date appeared as February 19, 2026. When I realized that this date was not the date I had planned, I had to cancel the
On December 16, 2025, I flew from Istanbul Airport to Bangkok with Air Arabia, with a layover in Sharjah. When I arrived... in Bangkok and collected my luggage, I noticed that one of the wheels on my suitcase was broken. I immediately went to the Air Arabia baggage service desk at Bangkok Airport and r
Our Air Arabia ticket for travel on February 2 at 12:35 AM, including a SAW–SHJ connecting flight, with PNR code 6KHTVA,... appears as “cancelled” in the system and has effectively been deleted, even though we made no cancellation request whatsoever. This occurred due to a system freeze and disconnecti
