I purchased airline tickets from Turkish Airlines for flights on May 2, 2026, for the routes Istanbul (IST) – Erzincan (ERC) and Erzincan (ERC) – Istanbul (IST), under reservation PNR number RA7JQL, as a family of four with the same last name. The total cost was approximately $500. During the purchase process, it was stated that a family discount would be applied automatically, and I completed the transaction based on this information.
However, after completing the payment, I noticed that no family discount had been applied to the ticket price. I later learned that a separate code needed to be entered to receive the discount, but during the booking process, there was no clear warning or visible explanation of this requirement or the campaign terms.
I specifically chose Turkish Airlines over Pegasus, even though Pegasus offered more affordable tickets, because I believed I would benefit from the family discount. Additionally, the tickets I purchased are non-refundable. Based on the information shown during the purchase, I believe I am entitled to benefit from this campaign. Therefore, I request that a 15% family discount be applied to my reservation and reflected in my ticket price to resolve this issue. Otherwise, I request that my tickets be canceled without any penalty and that a full refund be issued.
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
While trying to check in for my Turkish Airlines flight, I encountered an issue where, despite being on the same PNR, my 3.5-year-old daughter and I were not automatically seated together, even though there were available adjacent seats. Instead, we were both assigned separate single seats with occu...
In October, I purchased round-trip flight tickets for four people for December using miles through the Gezkanatlan site. Later, I separated two of these tickets and put them on hold with the PNR code: SAGG77. In January, I informed that I would use this PNR for a flight on February 14th and return o...
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
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