Turkish Airlines Refused Cash Refund and Issued Voucher Without Consent
On March 17, 2026, my flight with Turkish Airlines was rescheduled unilaterally by the airline, and I chose the “full ticket refund” option offered to me.
Although I completed all procedures properly and in accordance with the company’s instructions, the ticket amount that I paid in cash via credit card was converted into a “voucher” in the system without my approval or consent.
Even though it is both a legal obligation and a basic standard of commercial practice to refund payments made by credit card through the same method when the service cannot be fulfilled, I was subjected to a process that clearly violates this rule.
In order to correct this issue, I submitted all my bank and identity information completely on January 20, 2026, and February 4, 2026; however, no progress has been made.
Over the past approximately 90 days, I have created more than 12 support requests, including TK-14014253 and TK-14071238, yet no concrete action has been taken and no permanent solution has been provided.
Even more concerning, my access to my previous requests in the system has been restricted, effectively turning this situation into a systematic obstruction of my complaint process.
Considering the current economic conditions and the holy month of Ramadan, withholding a consumer’s funds in this unlawful manner constitutes a serious violation of consumer rights.
Under Turkish Consumer Protection Law No. 6502, the Regulation on Distance Contracts, and especially the SHY-PASSENGER (Passenger Rights) Regulation, it is not permissible to impose a voucher instead of a monetary refund without the passenger’s explicit written consent.
Despite this, issuing a voucher against my will and preference is clearly in violation of both the law and fundamental consumer rights.
I demand that Turkish Airlines immediately end this improper process, cancel the voucher created without my consent, and refund the ticket amount to my credit card without further delay.
Otherwise, I will pursue all legal remedies through the Directorate General of Civil Aviation (DGCA) and the Consumer Arbitration Committee.
