For the February 16, 2026 TK1638 Munich–Istanbul 7:00 a.m. flight, I purchased a ticket directly through Turkish Airlines’ official website for my mother that included only a carry-on baggage allowance. Immediately after purchasing the ticket, I attempted to complete online check-in; however, the Turkish Airlines website did not allow me to proceed and displayed a message stating, “No seats available for online check-in.”
When we arrived at Munich Airport before the flight time and went to the counter, the agent told us that the system was closed and that since online check-in had not been completed, she could not be accepted onto the flight. No solution was offered, and she was denied boarding. As a result, the $762 I paid for this ticket was effectively lost.
I believe that being prevented from completing online check-in due to a system issue and then being denied boarding at the airport was entirely the result of Turkish Airlines’ own processes and system failure. Therefore, I request that my ticket be converted into an open ticket, that the amount I paid not be forfeited, and that the ticket be reissued in a reusable form. I also request that this situation be investigated, that necessary checks be made to prevent similar incidents from happening again, and that I receive a written response regarding the outcome.
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
I purchased a non-refundable round-trip ticket from Turkish Airlines for the Amsterdam–Istanbul route. Due to an urgent family medical situation, I needed to change my ticket dates to 14.01.2026–19.01.2026 on the same route. My booking reference (PNR) is TI26VW. My mother suffered a hip fracture and...
On 03.07.2024, I purchased round-trip tickets from the official Turkish Airlines website for the Istanbul-Mardin flight (TK2676) departing at 11:20 and returning on 06.07.2024 from Mardin-Istanbul (TK2679) at 20:10, for myself and my spouse. Despite arriving at Istanbul Airport at 10:40 on 03.07.20...
I bought a ticket with Turkish Airlines for my elderly mother to fly to Antalya on 11 Sep to fly on Oct 16. A week before her flight I contacted the arilines to ask for a wheelchair assistance for my mother and got a confirmation that a request was approved, etc. When my Mother showed at the airport...
We bought a plane ticket from Turkish Airlines for my mother due to a hospital visit. We mistakenly booked the return date as 05.03.2024 instead of 27.02.2024. We realized the mistake on the same day we purchased the ticket. We wanted to change the date, but they did not accept it. We offered to kee...
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